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“four night short stay 17/21 march 2013” 5 of 5 stars
Review of BEST WESTERN PREMIER Hotel Majestic Plaza

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BEST WESTERN PREMIER Hotel Majestic Plaza
4.5 of 5 Hotel   |   Stepanska 33, Prague 11000, Czech Republic (Nove Mesto (New Town))   |  
Hotel amenities
Ranked #185 of 662 Hotels in Prague
Certificate of Excellence
Falkirk
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“four night short stay 17/21 march 2013”
5 of 5 stars Reviewed March 21, 2013

First class in all departments,will stay here on my next visit.
The hotel is an easy five minuet walk to wenceslas square we had room 210 and could not have had better accomadation, quiet good nights sleep superb bathroom and shower.
There is a kettle on hand with coffee and tea but I suggest you take your own preferd brands.
The safe in the room is easy to use and no extra charge and there is more than one english speaking channel on the tv.
All in all a good short stay.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavlah, General Manager at BEST WESTERN PREMIER Hotel Majestic Plaza, responded to this review, March 26, 2013
Dear Guests,

It´s always a great feeling when we hear our guests talk about their positive experiences about our hotel.

Thank you and we hope you come visit us again.

Yours sincerely,
Eva Lodrová
Assistant to Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,093 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
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  • English first
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English first
Aberdeen, United Kingdom
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed March 18, 2013

Hotel Majestic Plaza is ideal for a break away. The staff are very helpful and friendly. On reception we dealt with Alex who upgraded us to a suite, after a night of nightclub music and on returning from a tour of Prague we found a large basket of fruit and a bottle of wine! Very nice touch. The spa is really special as it is ONLY for the people who book it. We had no problems at all, everything was ready for us. We had an hour to use the jacuzzi and sauna and then we had a massage which lasted an hour. It was very relaxing, just what you need after a day of walking for several hours around Prague. The food was excellent in the restaurant and the breakfast was ok, The staff were attentive and the area was clean. The lobby bar was bright and the staff again were polite and friendly. All staff spoke excellent English. I would recommend this hotel for friends or couples.

Room Tip: Avoid Room 127 on the 1st Floor as it is above the nightclub! OK if you are on a hen or stag night...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavlah, General Manager at BEST WESTERN PREMIER Hotel Majestic Plaza, responded to this review, March 26, 2013
Dear Guests,

Thank you for taking your time and providing us with a feedback of your stay in our hotel. We would like to again apologize for inconvenience from your first night in our hotel. We are glad you enyoyed the rest of your stay in Prague.

I hope you will find another opportunity to stay with us again.

Yours sincerely,
Eva Lodrová
Assistant to Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 18, 2013

This is an excellent hotel, staff could not do enough for us (had initially booked us into a double room and they accepted that we needed twin beds - fine if a couple, but was travelling with a friend, so they managed to find another room) utilised the airport transfer service after reading in all the guide books to avoid taxi's - this was excellent, hotel comunication by e-mail (thank you Lucie xx) was efficient and fast and the drivers spoke great English. Rooms were spotless, clean and with all the comforts associated with 4 star (shower gel, body cream, sewing kits, mini bar) tea/coffee facilities available in the room and the bar was happy to oblige by providing fresh milk to make a cuppa. Bath and shower in the lovely bathroom, much needed bath as the weather was in minus figures. Breakfast was excellent, great variety and choice, no pressure to hurry up and finish, attentive staff in the room and good quality food, nicely prepared. A few minutes walk to good restaurants and bars and the main sights were 5 - 10 mins walk away. Really enjoyed the fantastic standard of this hotel and would choose another Best Western without hesitation on any future city breaks. Finally, I expect hotel bar prices to be higher than the bars, this was etremely reasonable and a comfortable place to settle for an hour or two for a drink. One tiny criticism was that there was a bar or club playing loud music nearby - it would depend where you are in the hotel as to whether it would affect you, but did not in any way spoil the stay, just worth a mention. For the price - this is a hotel worthy of a second glance and the staff whether bar, waitress, maids or reception were all absolutely brilliant.

Room Tip: Ensure you are very specific when booking if you are friends and need twin beds.
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavlah, General Manager at BEST WESTERN PREMIER Hotel Majestic Plaza, responded to this review, March 26, 2013
Dear Guests,

Thank you very much for your stay in our hotel. Thank you for sharing it with the whole internet community. I have forwarded your message to our associates and can assure you that this is really the right motivation for them.

I hope you will find another opportunity to stay with us again. It will be my pleasure to welcome you back in our hotel soon.

Yours sincerely,
Eva Lodrová
Assistant to Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Wight, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 11, 2013

My husband and I stayed at the Best Western Majestic from 07.03.13 - 10.03.13.. Prior to arriving, I had emailed the manger to confirm airport transfers, the communication was quick and simple and I had a fast response. As we arrived, the transfer was waiting for us, at reception we were greeted with great staff, very welcoming and again informative.
The room was a twin but the housekeeping staff changed this into a double for us as soon as I mentioned it. We ate in the restaurant that evening, the food was superb and the surroundings excellent. The breakfasts were also great, lots of variety, good service.

The spa was a private one, I knew there was a charge, however did not realise that it was just for the "party" booked in (i.e. just us!) It was good, however they did not explain that it was a jacuzzi bath, which took up to 15 mins to fill up, eating into your paid time.. When I mentioned this to the reception staff, they immediatly offered to do something about this, no questions asked. Great service and understanding staff.

All in all the experience has been fantastic, great hotel, good location to Wenscless Square, fabulous staff and good clean accomodation. I would def stay there again and reccomend this hotel to anyone wanting a city break.

Thank you staff at Best Western Majestic...

Shelly and Darren Wheeler, Isle of Wight

Room Tip: We stayed on the fourth floor, great room..
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavlah, General Manager at BEST WESTERN PREMIER Hotel Majestic Plaza, responded to this review, March 12, 2013
Dear Guest,
Thank you very much for providing us with honest and constructive feedback regarding your recent stay. We truly appreciate the comments and suggestions that you’ve shared with us, and we will be reviewing them in detail with our team. We hope to have another opportunity to welcome you back to Prague and the Majestic Plaza.

Sincerely yours,
Lucie Bartošová,
Front Office Manager
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Dumfries, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed March 11, 2013

We had a great time here. Perfectly situated and easy to find even if you forget your map! 15 minute walk to the Old Town, Charles Bridge etc. Just down Stepanska to Wenseslas Square.Easy! The hotel was spotless, the breakfast extensive, the staff friendly and helpful. I was celebrating my 50th and without telling them, to my surprise I found a bottle of wine waiting in my bedroom. Very nice personal touch. The beds were comfortable and the room decor smart. Windows that open! Large modern bathroom with plenty of compliments. The bar service was good and the club downstairs stylish although quiet when we went.All in all a perfect hotel in a perfect location.

Room Tip: We were overlooking Stepanska but had no noise issues at all on 4th floor
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavlah, General Manager at BEST WESTERN PREMIER Hotel Majestic Plaza, responded to this review, March 12, 2013
Dear Guest,
Thank you so much for the great review. It’s always nice to hear guests’ appreciation. We are very pleased you recognized and experienced the hotel’s convenient location to what downtown Prague has to offer. We are so pleased that you enjoyed your time with us, and that we were able to provide you with comfort and convenience. We hope that you choose to stay with us again on your next visit to Prague.

Sincerely yours,
Lucie Bartošová,
Front Office Manager
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Newcastle, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 9, 2013

Just spent 4 nights at the Best Western Majestic Plaza, this Hotel is on a side street off Wenceslas Square. Great modern hotel, bedroom to a very high standard. staff friendlyand cannot do enought for you. fantastic will use again

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavlah, General Manager at BEST WESTERN PREMIER Hotel Majestic Plaza, responded to this review, March 12, 2013
Dear Guest,
We very much appreciate your positive feedback – Thank you very much for your time and effort to do so.
I am delighted to read that you had a wonderful experience and we very much look forward to welcoming you back soon.

Sincerely yours,
Lucie Bartošová,
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed March 9, 2013 via mobile

We stayed in this hotel for 2 nights...we booked 2 rooms since we were traveling with grandma and papa. The hotel was average. It was clean, in a good location, and staff were friendly. The breakfast area was packed each morning and it was very difficult to find a table where all 5 of us could dine together. The food however was good and provided a nice variety.

We were able to get a complimentary toddler bed which is nice as some places charge extra.

The hotel is located close to a tram stop and we were able to buy tickets from the desk.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavlah, General Manager at BEST WESTERN PREMIER Hotel Majestic Plaza, responded to this review, March 12, 2013
Dear Guest,
Thank you very much for taking the time to reflect on your recent stay at the Majestic Plaza. The entire staff sincerely appreciates your valuable feedback and recommendations. We look forward to welcoming you back soon.

Sincerely yours,
Lucie Bartošová,
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Hotel Majestic Plaza

Address: Stepanska 33, Prague 11000, Czech Republic
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1 , Praha 2
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#26 Spa Hotel in Prague
#107 Business Hotel in Prague
#137 Romantic Hotel in Prague
#142 Family Hotel in Prague
#143 Luxury Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — BEST WESTERN PREMIER Hotel Majestic Plaza 4.5*
Number of rooms: 182
Official Description (provided by the hotel):
The elegant hotel Majestic Plaza, a member of BEST WESTERN PREMIER chain is located right in the heart of Prague, only 300 metres from famous Wenceslas Square. Wi-Fi is available for free in public areas and all rooms feature free coffee and tea making facilities.The Majestic Plaza hotel consists of 2 historical buildings in unique styles: Art Deco and Biedermeier.Fine dishes from all around the world are served in the restaurant and the spa area with a private sauna and a hot tub invite you to relax. ... more   less 
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Also Known As:
Best Western Prague
Prague Best Western

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