Completely dissatisfied with this hotel. First off, we are not here very long...we arrived shortly after 7:30 pm. The reception office was 40 meters away from the hotel which required us to walk our luggage down a busy street after traveling all day. No assistance with our luggage was offered by the receptionist. She also failed to tell me what door was to our apartment was I got to the different address which required me to walk back to the office to obtain. Once in our room....the light in the one bedroom did not work, the flush mechanism for the toliet was broken, there is an electrical socket hanging out of the wall, the dishwasher is broken, and most important (and most annoying) there is no hot water (not even warm water, the water is ice cold). I went back to the reception desk at 9 pm to complain about the water situation. As 9:55 pm there was no resolution. We were only here for one night and leaving next day by 6 am. At 5 am the next morning, still no hot water....still ice cold. Not to mention we didn't sleep much because of all the noise from the other apartments and the loud voices in the courtyard below our apartment all night long. In the corner of the kitchen, you could see a urine stain on the wall and there was graffiti on the wall above the couch that had been lightly painted over. At checkout, I advised the receptionist of my disgust regarding our stay, he stated he would let the manager know about our experience. This was the same response I received from the receptionist the night before.
- Official Description (provided by the hotel):
- HOTEL APARTMENTS WENCESLAS SQUARE is located in Apart Hotel, in the Publishing House MELANTRICH on Wenceslas Square - main square of Prague. The Apart Hotel is at a public transport intersection (underground / trams) and central to historic sights, shopping centres, cinemas, disco clubs, stylish restaurants, cafes etc.DESCRIPTIONBeautifully renovated STUDIOS, 2 ROOMS, 3 ROOMS, 4 ROOMS apartments and economy APPLE STUDIOS smartly designed for short or extended stays. They all blends homely comforts such as fully equipped kitchen, entertainment centre, bedding and work area (free WiFi), with useful elements. As for attention and services the apartment is on level of a 3 star hotel. There are 30 apartments...EQUIPMENTLED TV, SAT, DVD player with USB, Radio CD, free WiFi - high speed internet, Washing Machine, Hair Dryer, Iron & Ironing Board, Safe and fully equipped Kitchen with Fridge with Freezer, Cooker, Oven, Microwave, Coffee Maker, Kettle, Toaster, Pots & Pans, Plates & Glasses, Cutlery and all the necessary cooking utensils. Bed Linen and Towels included.On request: Folding Bike DAHON, Notebook and Mobile Phone, Baby Cot, Stroller, Mobile Air-conditioningSERVICES24 Hour Reception, Transport Service, Technical Service, Luggage Room, Breakfast Buffet, Underground Garage, Car Rental Desk, Tour Desk, Elevator (Lift), Fax, Laundry Service, Babysitting, Wheel Chair Access, Pets Allowed, Medical Services, Fitness Centre, Hairdressing, Solarium and Aerobic Room.Final cleaning and cleaning every 4th day is provided free of charge. ... more less
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