I was very disappointed during my journey in this hostel one week ago. Most of all employees at the counter could not help me at all and I could barely understand them. I asked to clean the room I was sleeping, because it was smelling REALLY BAD and nothing happened during the 4 days I stayed. Then, since I'm member of the ADAC Club I was suposed to get 12% discount plus a welcome drink. When I arrived I only got 10% and nobody offered me anything. After I read again the profits of my membership, which I wasn't 100% sure but remember somehow, I wanted to talk to the manager, who never showed up, like almost during the weekend. At the end I asked an employee at the counter about my free "welcome drink" altough I was leaving and had a soft drink.
I've stayed in an other A&O Hostel in Nurnberg and everything was better. Another negative point is how to get to the hostel. When I arrived to Stizkov Station, I saw some guidesignes to get to the hostel: don't trust the last sign because it makes you get confused. If I would go to Prag I would better stay near the Old Square, paying a little more, but saving the train ticket, which actually, added to what I payed at the hostel, would cost almost the same.
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- Also Known As:
- Fortuna Luna Hotel
- Fortuna Luna Prague