We had booked a standard double room (with one big bed) which had a/c, safe as standard. However when we checked in around 8pm we were given a room that was below standard. It was tiny, two single beds pushed together, no a/c & no safe! We also requested to have a kitchenett which was not there! When we went downstairs the night receptionist told us no rooms have a/c... However when we went on line on the hotels website we found out otherwise. We complained to the receptionist & I sent an email to our booking agency yeego.com. We slept one night in that tiny room.
Thanks to Serdar from the booking company who promptly sorted things out for us first thing in the morning, we were given a lovely room. A world apart to what we were given initially. The hotel was clean & the staff were amongst the best people we met. Just some issues with communication at times with the maid due to a language barrier but all sorted out in the end.
Breakfast was good, always fresh. The girl attending the breakfast was great. Always attentive, she really deserves a pay rise!!!
My suggestion to the hotel is to ensure that customers get what they asked for. We were there for 10 days & initially were given a tiny room that was way too small. Why put a customer in a tiny room when they are there for 10 full days & you have larger rooms which are empty...?
Also the hotel need to enhance the WiFi as the connection signal plays up too much. All in all I would recommend this hotel to others. It's clean, well connected via puli transport & safe.
- Official Description (provided by the hotel):
- Hotel Residence Vinoh is ideally located in the centre of Prague, just over 200 metres from the famous Wenceslas' Square. The hotel is located on Vinohradska, one of the city's most famous streets, with a good selection of restaurants, cafes and bars. Many of the other sights in the city, such as Old Square and Charles Bridge are also easily reachable due to the fact the metro (Jiriho z Podebrad) is less than 100 metres away. ... more less
- Reservation Options:
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- Also Known As:
- Vinoh Hotel And Residence
- Vinoh Hotel Prague