We arrived in Prague after a not so good experience at Mandarin Oriental in Munich so we we're a bit concerned. Check in was fast and our room was bright and spacious. We we're travelling with my son and they had made the effort of child proofing EVERY sharp corner in the entire room, perhaps not entirely necessary but an increadible display of attention to detail. My son was not feeling well and the concierge went out to buy medicine for my son and a mobile phone card for me, again great service that was much appreciated. Room service made special orders that were not on the menue to cater for my son and all the food was very tasty.
On the second day of our stay my son was very ill and the concierge managed to have a doctor in my room within 30 minutes. The doctor had all the medecine that my son needed and within a couple of hours he was feeling much better and soon my son could again enjoy his holiday. This was very well managed by the concierge and I really appreciated it.
The hotel is nicely located and everything is very beautiful and tasteful. The breakfast has a good selection and the team serving inside the restaurant was very friendly and professional, for example my son got nice child plates and cuttlery as soon as he sat down. On one occassion at breakfast a man came up and offered my son a couple of toy cars, much appreciated by my son and I love this kind of proactive and thoughtful service.
I have only 2 negative remarks which is why I don't give this otherwise very good hotel full marks. One day we we had breakfast outside, the waiter serving out there didn't provide any plates for my son despite us asking twice for them to be provided, I asked him for a soft boiled egg but instead of placing an order with the kitchen he just went and got a hard boiled egg from the buffet and the service he provided was generally slow and poor. None of this was a huge issue but it was not at all at par with the outstanding service we received at breakfast every other day of our stay.
My second disapointment was when we asked the concierge to arrange a guided walking tour of Prague, this cost CZK900 per hour which is quite high but ok if it's of a high quality. They said that they had booked a very experienced guide. The person that showed up was 7 months pregnant and had difficulty walking, she didn't speak very good English and she didn't seem very knowledgable since she was unable to answer many questions. At the end of the tour she asked my wife to bring back CZK350 to give the concierge "their cut". My wife declined to do so since any such arrangements should be between her and the concierge/hotel. Unfortunately since the hotel is keeping a large proportion of what you pay for the guide you get a mediocre guide at a premium price. Through a friend I managed to arrange guided tours with a professor of history at Prague University and he spoke perfect English, was very knowledgable, sociable and charged less than the hotel. I do however not think that guests should have to rely on their personal network to get in touch with top quality guides when they stay in MO.
Overall this was a very good hotel where we experienced many examples of excellent service. It was a much better experience than MO in Munich and I could certainly recommend this hotel to anyone though there are many other good hotels in Prague.
- Official Description (provided by the hotel):
- Mandarin Oriental, Prague is an intimate hotel located in a former Dominican monastery set amidst the palaces and gardens of Prague's historic Mala Strana district. With a former Renaissance chapel housing the award-winning Spa, modern Asian and European delicacies in Essensia restaurant, and understated contemporary design blending local history with modern luxury, the hotel is a private oasis of sophistication and style in the very heart of Central Europe's most beautiful city. ... more less
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- Also Known As:
- Mandarin Oriental, Prague Hotel Prague
- Mandarin Prague
- Prague Mandarin Oriental