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“Work Related Conference” 5 of 5 stars
Review of Mandarin Oriental, Prague

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Mandarin Oriental, Prague
5.0 of 5 Hotel   |   Nebovidska 459 | Mala Strana, Prague 11800, Czech Republic (Praha 1)   |  
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Complimentary 3rd Night
Ranked #27 of 661 Hotels in Prague
Montreal
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Work Related Conference”
5 of 5 stars Reviewed June 1, 2014

Outstanding hotel set in the Mala Strana district in newer town. Short walk to Charles bridge. Large size rooms with spacious bathrooms and a very stocked gym. Top notch front desk with good bar area. Hotel was previously a monastery.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review, June 5, 2014
Dear Guest,

Thank you for your positive comments on your recent stay at Mandarin Oriental, Prague.

It was a pleasure having you as our guest and I am glad to read that you enjoyed the superb location in the very heart of Mala Strana, the oldest Prague district. Thank you also for highlighting the comfort of our rooms, unique historical ambience and wellness facilities.

I sincerely hope that we will have the opportunity to welcome you back to our hotel in the future.

With my warmest regards,

Werner Anzinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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697 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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North York Moors National Park, United Kingdom
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed May 30, 2014

Stayed here the other year, New Years Eve Ball and was fantastic.
Stayed again recently and was just wonderful.
Everything is so clean and friendly.
The food is fantastic with lots of different types.
The position of the hotel is really good

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review, June 2, 2014
Dear Guest,

Thank you for your review on your stay at Mandarin Oriental, Prague.

Prague is a magnificent city with a rich history and I am delighted to read that we repeatedly helped to make your visits to Prague a memorable ones.

I look forward to welcoming you back to our „little jewel“.

With my warmest regards,

Werner Anzinger
General Manger
Report response as inappropriate
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2014

Enjoyed three nights stay, loved the room, and the rain shower. Ideal location & history of the hotel building made the stay very nostalgic. The staff was very helpful and immensely resourceful without being overbearing & condescending. We tried breakfast, lunch & dinner at the restaurant , it was all excellent. No problem when we requested lactose free diet. We also enjoyed the spa massage treatment. Felt relaxed and rejuvenated after our stay. Definitely will recommend to family & friends. Definitely a memorable & wonderful experience for us, will consider Mandarin Oriental in the future as one of our preferred hotel.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review, June 2, 2014
Dear Guest,

Thank you for taking the time to share your generous review with the Trip Advisor community.

It is a pleasure for me to read that you enjoyed so many aspects of your stay, including the superb location, the attentive service of my colleagues or rejuvenating treatments at our repeatedly awarded spa. Thank you for your kind words of appreciation, your words mean a world to us and we are thrilled to learn we gained new Mandarin Oriental fans.

I am sincerely looking forward to your next visit to our „little jewel“.

With my warmest regards,

Werner Anzinger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 28, 2014

When we arrived at the hotel, we were told that we have been offered a complimentary upgrade- this set the tone for our one-week stay. We are from Thailand, where the Mandarin Oriental is recognized as one of the finest hotels despite some fierce competition, and we felt like the Mandarin Oriental Prague lived up to our high expectations. Mandarin Oriental Prague is ever so meticulous and thoughtful about everything- our rooms are serviced twice a day and the small details like white linens placed next to our bed (for us to step on) and the plush bedroom slippers really made us feel special! Additionally, we were always greeted by cheery and humble staff members- this made the hotel feel like home. The concierge, Gilles, was tremendously helpful and very patient when it came to answering my questions about the city.

The only let down was that there were not many vegetarian options for breakfast. But that, I understand, is subjective.

Well done.

Stayed May 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review, June 2, 2014
Dear Guest,

Thank you for your review on your recent stay at Mandarin Oriental, Prague and for sharing it with the TripAdvisor community.

It was a pleasure having you as our guests. I feel so honoured to read that we lived up to your expectations and that your trip to the Golden City was a memorable one. Foremost I am pleased that you enjoyed the attentive service of my colleagues. Our concierge team is always at your service to help you with your individual queries.

Thank you also for bringing to our attention a comment about the vegetarian options for breakfast and please rest assured that your valuable comments was shared with our Executive Chef.

I sincerely hope that we will have the opportunity to welcome you back to our beautiful hotel in the near future.

With my warmest regards,

Werner Anzinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 24, 2014

We loved the location and the history of the building. Far enough off of the main tourist traffic streets to be quiet and relaxing. Close enough to the main tourist attractions to be able to walk to everything.
The staff was warm and service oriented. They even translated a phone purchase for me.
Loved the bathroom. Finally a mirror that was low enough and well lit enough for me to put on my makeup without having to stand in the sink.
We spent three nights there and wished that we had more time for a longer stay. We will be returning in October.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review, June 2, 2014
Dear Guest,

Thank you for your generous review on your stay at Mandarin Oriental, Prague.

It is a pleasure for me to read that you enjoyed so many aspects of your stay, including the attentive service of my colleagues, the superb location of the hotel in a quiet neighbourhood, yet located in the very heart of the Prague’s historic centre.

I look forward to the privilege of welcoming you to our ‘little jewel’ in October.

With warm my warmest regards,

Werner Anzinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 17, 2014

Our room wasn't ready when we reached early to check in but Gabriela at the reception was kind to take in our bags and offer us a complimentary drink in the bar. The room was quite nice with signature Mandarin touched. We were attending a friend's wedding there and when we requested an iron and a board they delighted us by offering us complimentary ironing. I wasn't very sure if they would be able to iron an Indian Sari but I was very impressed to see the perfect result. My kudos to the very helpful lady who did this for us.

My husband on the other hand, was less than satisfied with the shoe shine since the shoes were returned looking worse than before. They were taken back and returned in slightly better shape but not quite there (P.S. he swears by the almost military like shoe shine at The Westin Chosun in Seoul).

Breakfast was a smallish European spread and cooked breakfast was available for a small surcharge, not something I expected at a 5 star hotel for €400 a night. Having said that, the service was excellent with the staff very attentive to every need.

Pablo the concierge was quite helpful and gave us good recommendations about where to eat and how to reach the places to see.

One of the places that one of his colleagues suggested however was XX which we were urged to try for its 'modern' Czech cuisine. It turned out to be full of tourists and quite expensive when we were quite clear we wanted something local. To top it, it wasn't the best meal we've had and I'm pretty sure also the fish gave me gastritis which ruined the next couple of days of our holiday in Barcelona.

Overall however the Mandarin service was impeccable
and attentive. The location of the hotel is great being a stone's throw from the old city. The tram line is across the road and you could walk to Prague castle.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review, May 19, 2014
Dear Guest,

Thank you for taking the time to share your review with the Trip Advisor community.

I regret to read that not all your expectations have been fully met during your recent visit to Mandarin Oriental, Prague. Thank you for an honest feedback, all our guests’ comments are extremely important to us and please rest assured they were shared and discussed within the hotel team.

Also, thank you for a kind words of appreciation for attentive service of my colleagues and the superb location.

I hope we will have the opportunity to welcome you back to our ‘little jewel’ and live up your expectations.

With best regards,

Werner Anzinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 15, 2014

We just spent the most wonderful 5 nights at The Mandarin Oriental in Prague. The hotel is a beautiful oasis amongst the hustle and bustle of Prague. A short stroll to the Charles Bridge and then over to the Old Town.
The rooms are beautiful and the staff very friendly and helpful. Nothing was too much trouble.
I will definitely return to this hotel.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review, May 19, 2014
Dear Guest,

Thank you for your positive review on your recent stay at Mandarin Oriental, Prague.

I feel so honoured to read that we gain a new Mandarin Oriental fan and that you enjoyed your time in the Golden City. Shall your travels bring you back to Prague, you can count on the entire Mandarin Oriental, Prague team to make you feel again like home away from home.

With my warmest regards,

Werner Anzinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Prague

Address: Nebovidska 459 | Mala Strana, Prague 11800, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 1
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Prague
#4 Spa Hotel in Prague
#7 Business Hotel in Prague
#23 Luxury Hotel in Prague
#36 Romantic Hotel in Prague
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Prague 5*
Number of rooms: 99
Official Description (provided by the hotel):
Mandarin Oriental, Prague is an intimate hotel located in a former Dominican monastery set amidst the palaces and gardens of Prague's historic Mala Strana district. With a former Renaissance chapel housing the award-winning Spa, modern Asian and European delicacies in Essensia restaurant, and understated contemporary design blending local history with modern luxury, the hotel is a private oasis of sophistication and style in the very heart of Central Europe's most beautiful city. ... more   less 
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Also Known As:
Mandarin Oriental, Prague Hotel Prague
Mandarin Prague
Prague Mandarin Oriental

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