This hotel is very poor value for money. The room was small. The cups and glasses were not changed or cleaned for 2 of the 3 days we stayed there. The kettle was contained some sort of soap which frothed up and almost filled it when we boiled water in it.
We arrived on a mild Friday afternoon in October, and were blown away by the heat as soon as we walked into to our third floor room which was described as "a Superior Double". The first thing we did was to open the windows wide to try and let some heat escape. I then looked at the "Heating Control Box" on the wall and read the clear and easy to understand instructions on how to (a) reduce/increase the room temperature and (b) how to increase or decrease the fan speed. I reduced the heat from 23 degrees to 16 and waited hopefully for the temperature to drop. Nothing happened. I tried again. Nothing happened. We phoned the front desk and were told they would adjust it. Nothing happened. We went down to the front desk and asked what could be done to reduce the temperature. "Open the window" we were told. "It is the heating season now, all heating centrally controlled"
My wife and I were drenched in sweat attempting to sleep. We opened the windows, but were kept awake by the continuous traffic noise on the cobbled streets, trams and police and ambulance sirens all night long. We asked next morning if we could be moved to another room. No, was the answer.
On Saturday and Sunday nights, we again got no sleep because of the heat and noise.
That was bad enough, but my experience in the bar when I went down to get the free WiFi access at 10.55pm and tried to buy a drink was "you can have a drink but you must take it to your room"!!!! The bar closes at 23.00. The only other residents seating in the Free WiFi area is a single 3 seat sofa in the lobby just inside the main entrance door which is opening and closing continuously as guests come and go. What century are these people operating in??
We paid £250 for a room for 3 nights. What a waste of money. The staff are unhelpful, bordering on rude. I suspect that they have been poorly trained and that the concept of being helpful in problem solving is totally alien in their work ethic. I will recommend to any of our network of family, friends and acquaintances to avoid this hotel like the plague.
Go somewhere else
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear hotel guest,
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Thank you for taking the time to tell us about your experience at your hotel. It is always beneficial to hear from our guests and receive their valuable feedback about our hotel. I certainly agree that the inconvenience you experienced at our hotel when you were a guest in our hotel does not represent the level of service we strive to provide. Our maintenance team should pay bigger attention to a malfunction of the thermostat in your room. Resolving of the issue took more time and we were unable to fix in during your stay. Please, accept our apology.
I appreciate your feedback regarding a housekeeping issue as well. I have discussed every issue in your letter with our head housekeeper. She will be addressing these matters with her staff and is committed to ensuring that these problems will not occur again. We hope you will consider this an isolated incident and that you will continue to stay at Clarion Hotels for quality accommodation and services in the future.
with kind regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.