The 3 different reception staff we met during a 4-day/3-night stay spoke very good English, and were very friendly, welcoming and helpful. We contacted them whilst still in the UK and they got us very good seats for the opera (Aida) and arranged a taxi to take us there. We asked them to recommend a restaurant with jazz music for our first night and they suggested The White Horse (see my review) nearby as they knew we were tired. I even put them on the spot and asked for soya milk at breakfast the next morning which they got without hesitation AND with a smile. AND they did it again each subsequent morning without being asked! Note, however, that they only serve breakfast, room service (which we did not try) and they have a bar - there's no restaurant. Also there's no fitness centre (which is what some other website, not theirs, claimed), but we were informed that there's a gym nearby which one can gain daily access to for a fee.
The hotel itself is a slight mish-mash of old and new. Our double room had very high ceilings, was extremely spacious, and was dual aspect (to take advantage of the view of the gothic Tyn church facing it and the square beyond). It had a 4-poster bed (sans drapes all around) and was very warm - too warm perhaps, but easily solved by just switching off the heating. The hotel is generally very well insulated and warm because even when we turned off our heating overnight, our room was very comfortable even with external temperatures of -12C and snow outside, and I'm someone who could have the heating on 24/7 back home!
The bed was very comfortable - pillows could be a bit better but were not uncomfortable. The bathroom was clean, modern and had (wonderful) underfloor heating which could be switched off if not required. It also had a bath and very good water pressure in the shower without the noisiness of a power shower. There was a hair dryer, ample body/hair/hand wash. They even provided (sealed) bedroom slippers and bathrobes.
My only complaint was that our room (25) was right by the lifts and by the only entrance to the floor. This, plus the fact that it was close to the street, meant that on occasion, we were disturbed by early morning families / late night revellers. I suspect in peak season this could be a bit of a nuisance, but as we visited out of season, it was fairly quiet. That said, the view from Room 25 to the (facing) Tyn Church and the square was lovely - especially by night when the the lights atop the church's spires really add atmosphere and enhance its gothic feel. The spires are much higher than the hotel so the lights do not disturb at all.
Our daughter got a single room (22) which was half the size of ours but still had plenty space and had a great view of the church.
The hotel is quite expensive however we managed to get a good, out-of-season deal where we got the third night for free and breakfast included, so it was pretty good value for money.
All in all, a very very comfortable hotel, made even better by the excellent service and staff. Keep an eye out for Robeir - one of the porters - who (smilingly and shyly!) would not take a tip after bringing up our luggage and showing us around!!!
Room 25 (on the 2nd floor) is near the lift and quite close to street level, so can get quite noisy...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.