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“Breakfast Fiasco Knocks Down Rating” 3 of 5 stars
Review of Hotel Troja

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Hotel Troja
4.0 of 5 Hotel   |   Trojska 1/2232, Prague 182 00, Czech Republic (Praha 8)   |  
Hotel amenities
Ranked #285 of 662 Hotels in Prague
Orlando, Florida
Top Contributor
330 reviews 330 reviews
89 hotel reviews
Reviews in 105 cities Reviews in 105 cities
151 helpful votes 151 helpful votes
“Breakfast Fiasco Knocks Down Rating”
3 of 5 stars Reviewed October 31, 2011

The rate, €29 the first night and €49 the second was good. The room was comfortable if a bit small. It was clean and had a decent bath. The staff at the desk were helpful and were friendly. Travel to the center was easy once we communicated efficiently with the man at reception. The car was parked for free due to available space outside the hotel.

More 3-star than 4-star as it is rated. Was very difficult to find the place due to directions I took down off Google maps, darkness, one-way streets, and poor signage. A phone call to the hotel had us discover we were a stones throw from it when we were turned around and not sure where to go. I literally got out of the car and walked around a corner and there it was! But the roads to it from where I was parked were all one-way. Being late enough at night, I just went the short distance, less than 100 meters, and parked outside the hotel. Room was on the small side. Desk staff spoke little English which made it difficult for us to understand directions. Breakfast early one morning saw perhaps half the serving dishes empty, no spoons, milk, etc and no clean tables to sit at. I flagged a woman down from the kitchen and told her this, she shook her head in an understanding gesture and went back into the kitchen where things looked relaxed back there! I told the woman at reception and she immediately left her station and got things rolling in the breakfast area. Suddenly people started appearing from no where cleaning tables and restocking the buffet. It was the worst breakfast experince in memory. It took them quite a while to stock everything. This was 2 1/2 hours before breakfast was due to end. I'm going to say the breakfast dabacle was a "freak" occurance and recommend this property.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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89 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Eindhoven
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 22, 2010

As reported earlier by other guests, also in our case the hotel was overbooked. We were send to another hotel (half the price) without any refund. We met 2 other couples in this hotel with the same experience. We found out there was a big conference around the corner and well paying business customers occupying our room. I'm convinced this is "standard procedure" for hotel Troja. The internet clients are used to secure rooms are filled and (even more profitable for the hotel) if possible transferred to much cheaper hotels.

Stayed September 2010, traveled as a couple
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Sydney, Australia
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed July 17, 2010

We booked our 2 bedroom suite for 2 people back in March for a July stay. We arrived at 9:30pm only to find that we had been given a triple room with a fold-out bed. When we questioned them, they said that the suite was full and they may be able to move us to the suite the next day. They had no explanation as to why the room was not available for us. The next day they moved us, but there was no assistance provided in getting all of our luggage from the old room to the new room! The receptionist said that they would give us a 20% discount on the first night so we thought we would give them the benefit of the doubt and honour our reservation. When we checked-out, the 20% discount had been withdrawn. A different receptionist called the hotel manager who refused to speak to us and refused to honour the 20% discount. When we questioned the receptionist further as to why the suite we booked wasn't available when we checked-in, her English suddenly became very poor and she got nasty. We had booked through booking.com and I believe that as we got the suite at a discounted rate, the hotel was not going to go out of their way to assist us. The maid service left a lot to be desired too ... twice we put the "clean my room" sign out early in the morning and came back late afternoon to find that the room had not been cleaned! STAY AWAY from Hotel Troja. They are misleading and deceptive. They do not honour reservations and they are not honest in their business dealings. The listing on booking.com says it is a 4 star hotel .... by what standards??

  • Stayed July 2010, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tasmania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 13, 2010

booked directly with the hotel and managed a suite at the same price as a room (cheap). Since you do not need a car in Prague, we arranged a spot in their garage beforehand. The hotel appears to be far away from the city, but a 1 minute walk will get you to the metro and a 10 minute ride will drop you in the centre of Prague within walking distance of most attractions- get a day ticket on the metro which can also be used on buses and trams. The hotel suite wasbrilliant and spacious and positively in accordance with their 4-star rating. The place was spotless and breakfast (included) boasted hot and cold selectiions. Staff was friendly with good english. If we get back to Prague we will stay there again!

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linz, Austria
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed June 12, 2010

I booked this hotel from September last year. We arrived at about 3pm and we were surprised to find out that there were no rooms for us ( 2 rooms for 4 people). They excused by saying that no one gave them our booking(we made it through EXPEDIA) and there was a solution for us: another 4star hotel, not far away, 2 km maybe. We went there and another surprise: we entered into a public toilet, the smell was awful, bugs and dirty everywhere. And of course this hotel had 3 stars and was just across the corner. We came back to Troja. The receptionist was surprised and then begun to laugh saying" Sorry, but you have no solution, Prag is full". She just laugh all the time. The manager didn't want to speak with us on the phone, didn't show up, what a "nice"guy. We stood there for 4 hours, called the police, didn't do nothing of course. I was only a stranger in their country. At some point told us they would give us some money(how it was possible since the hotel didn't have out booking?) a big LIE!!!!!!!At the end they gave us some money back, told us the rest will come from Expedia, which didn't happen (first and last time with EXPEDIA).
It is awful to plan your trip and to find out there was no room for you, the town is full and the receptionist laughing all the time.
I do travel a lot, but it was the first time that something like this happened to me.( although I read here about this here). Anyway, Prag was not full, we found a nice hotel and everything went well, but not thanks to PROFI TEAM TROJA.

Stayed May 2010, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 24, 2010

We had booked room for ten people. When we arrived the was no room for us at all! Even we had called the day before! After a long time they fixed us rooms at another hotel in Prague, but they messed it up by saying to the Uno hotel that we didn't need all the rooms through the weekend. They exused themselves by saying that a new reption man had been mistaken.

  • Stayed April 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirral, Merseyside
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed April 8, 2010

We arrived at 12.30pm on the 3rd April. We went to reception to check in and were asked to come back at 2.00pm. We told the receptionist we would wait in the bar/restaurant. We went back to reception at 2.20pm and watched while a couple who had just arrived checked in for two nights. I then asked if we could check in and was told that they were full and they would send me to another hotel for one night and then I could come back and hopefully stay for the next two nights in this hotel. A man behind me said do not stay at the other hotel I have just been sent there as my party of 10 had been split into two groups and we have just come back from the other hotel and it is awful more like a hostel and not near to the metro. The hotel is out of the city and you could not walk safely around in the evening as there is "tags on most of the walls" and nowhere to go even if you felt like it. I rang Booking.com who found us another hotel in the city centre and I got a full refund from the hotel. However Booking.com did tell me that if the hotel is full they must pay, if the other hotel they put you in is more expensive and this would explain why they choose a hostel around the corner they probably even make on farming people out to other hotels. Disgusting service.

  • Stayed April 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Troja

Address: Trojska 1/2232, Prague 182 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Praha 8
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#50 Best Value Hotel in Prague
#190 Luxury Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Troja 4*
Number of rooms: 22
Official Description (provided by the hotel):
The modern Troja hotel is situated in a prestigious residential area, on the right bank of the Vltava river, offering superb panoramic views of the city centre. The historic centre is easily accessible as there is a metro and tram station next to the hotel with a direct line to central Prague and the major historical attractions (5 stops to Old Town Square or Wenceslas Square). The hotel offers a stylish gourmet restaurant with a summer and a winter garden and a cafe serving excellent coffee and traditional Bohemian desserts. ... more   less 
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Also Known As:
Troja Hotel Prague

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