On the good side, the location is on an attractive street (Nerudova) and being on a hill, you get good views of the city and castle from the rooms (ours was on the top floor).
But the location is far from old town square (30-min leisurely walk). Tram stop is 5-10 min away, but metro is one stop further, so no convenient transport to town center. Uphill walk at the end of a long day is tiring :-(
Inside,the hotel looks attractive, though a bit claustrophobic. Reception was friendly but they messed up my pre-payment and wanted to charge a second time upon check-out. Missed room service one day. The wait staff at breakfast was pretty rough -- never smiled, did not take drink orders for long intervals, etc! Actually, friendliness is not a forte of this city in general, as everyone is out to make a buck from you and wants to hustle and gouge...
The room was split in two levels and was reasonably furnished, though again felt tight squeezed in terms of space. Wi-fi did not work initially, but they fixed it the next day. Hot water ran out the first day, but again, they fixed the boiler the next day. One toilet had no bath mat on the cold floors. Toiletries were sparse.
Breakfast was basic. Croissant, white and wheat bread; packaged jam and butter; one type of cheese and meat (ham); scrambled eggs and sausage (hot); open yoghurt (plain and strawberry); cereal and milk; sliced veggies (cucumber, tomato, peppers); juice (orange, apple, vitamin). Croissants were quite good (crisp and a bit warm), but the rest got boring from the second day. Worst was that espresso drinks had to be paid for (every other hotel we visited had self-service espresso, cappuccino, etc) and the server was never to be seen.
In summary, it was an ordinary experience for the price we paid, and the location was inconvenient enough that I would not recommend this place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We thanks for your stay in our hotel and we are sorry that everything was not perfect.
We would like to reply just to few question to give to all guests that visit us best indea possible about our building.
Our hotel is small (17 rooms) each one different from other, is an old historical building but all rooms and corridors are naturaly illuminated with large windows.
Your room was on top floor, and like all our rooms, all bathrooms are provided with Floor Heating individually controlled.
Unfortulately we weren t informed regarding pre-payment (normally your agency doen´t apply prepaid policy) so this is reason because our receptionists prepared you bill. I remember that she called me immediatelly and we solve the problem in few seconds.
Regarding Coffee, we serve selection of teas and finest Americano coffee directly on table.
We wish to offer you a better services in your future stay in Prague, we hope with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.