First time in Prague. Location was very good, reminding me of a more quiet version of NYC's SoHo district. Just 2 easy blocks from the hustle & bustle of the nearest metro station, Mamaison is perched on a charming corner in a neighborhood riddled with trees & cobblestone streets, as well as quaint little restaurants and pubs. Women will love it!
A mini grocery store is also a few blocks away, and is open atleast til 11pm.
Many times, I walked to the main Square in the city, and it took me about 20 minutes.
The tram & metro system is smooth like butter and I used it practically every day. 100 CC buys you a day pass. Both forms of transport move quickly and efficiently. But make sure you have change when you go to buy the pass. I tried paying a day pass with a fresh 2000 CC bill, and I got scolded by the mean-spirited (almost witch-like) ticket attendant. She gave me a life lesson on how I should think ahead about such things, and that she is no bank. I replied simply telling her I was a tourist! LOL
OK, Mamaison is wonderful. Upon my arrival, the night receptionist gave me a quick tour of the lobby and basement. He was very nice.
I will hi-light Mamaison's shortcomings though. Keep in mind that I am a very critical individual...so take all of this with a grain of salt.
Staff was extremely humble, always smiling and nice. Keeping in mind that most everyday locals barely speak a lick of english, the staffers here were better than average. I did run into a few problems in my room, but the staffers didn't know how to respond, although they were concerned for my well-being & comfort.
1. in the last 24 hrs of my stay, the lights in half my apartment were non-functioning. It wasn't a power-failure, since my bedroom was fine. Staff didn't know what to do, except to wait until Monday (2 days later) for the "technician"; while I 'used' the bathroom in the pitch dark. They didn't offer me an immediate solution.
2. A night prior, there was a beeping sound in my room (2 beeps every 15 minutes). Staffers thought maybe it was a smoke detector's batteries, but problem wasn't solved. it eventually stopped beeping, and then a day later, my lights went out. Related? possibly. I would just charge this ordeal to my bad luck.
3. one morning (8am), hotel guests were awoken by a fire alarm. And although there was no fire, it didn't stop for an hour. I almost went insane.
The commonality in these stories is that things can happen, and that's fine. But every business should have proper contingency plans whenever that odd thing occurs. They should have emergency staffers available rather than "they'll be here on Monday".
I'm afraid Mamaison means well, but they need to acquire a bit more experience in the game. I would stay there again though, in a heartbeat.
My room (business) was very spacious, and looked great. The kitchen was fully stocked (microwave, fridge, freezer, toaster, coffee pot, dishwasher, stovetop, plates, cups, teacups, utensils, but no oven (and of course with my bad luck, I had picked up 2 pizzas from the grocery to pop in the oven, and sure enough I hadn't realized that one missing component..............LOL
Although TV is no concern for me, there were only 3 or 4 channels.
Housekeeping is done once a week per their website, but one of the receptionists gave me the impression that if I needed it, all I had to do was call them. I didn't inquire more. Perhaps they would have charged me for the extra house-keeping, or not? Who knows?
I was alone, so I managed easily. Maybe for more than one person?...........
Objectively, how this hotel could be better (in no particular order):
- since housekeeping is once a week, they should provide more towels (instead of 2 sets, perhaps up the ante to 3 sets), or even do housekeeping twice a week.
- make telephone usage FREE. I had to pay 500 CC for my in-room telephone bill (for local calls made and received). I know most hotels charge for this type of service, but my opinion.
- make their tiny breakfast included in the room price (their breakfast is simply croissants, juices, fruits and such..for a whopping 10 EURO!). Atleast if it was a full continental, it would be worth the 10 Euro. My 2 cents...
- they have a dishwasher in the room, but you must buy the dishwasher tablets downstairs for a minute fee. This is ridiculous to me, as I feel something so small should be a given to the customer.
3 washing machines and 2 dryers in the basement for free usage. They do provide detergent and such for a small fee. I brought my own powder. Bring yours or pay. The basement also has other amenities which I did not use, but looked very inviting: sauna, fitness center, business center/meeting room, billiard room.
The decor is top notch, very sexy, lush, inviting.
They have a small collection of DVD's (in bad shape) that you can borrow to watch in your room.
I would still recommend this place to others, and I would stay there again!
- Official Description (provided by the hotel):
- Mamaison Residence Belgická, the ideal location for extended business and leisure stays, is located in the heart of a lively Prague residential district, just 10 minutes walking distance from Wenceslas square, the shopping and tourist center of Prague. Residence Belgicka, in an innovative Feng-Shui style, offers 30 designed and fully furnished serviced apartments in a protected and natural environment. The apartment sizes range from 33 m2 studio to 70m2 one-bedroom suite. ... more less
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- Also Known As:
- Mamaison Residence Belgicka Prague Hotel Prague
- Mamaison Residence Belgicka Hotel Prague