We stayed at U Suteru for 3 nights, in one of their double deluxe rooms. Overall OK, but had a few problems so won't be recommending this one.
The hotel is located about 2 minutes walk from Wenceclas square and 10-15 minutes to the old town square (on foot). Mustek metro station is literally round the corner although we never used the metro. There are also tram stops orund the corner and nearby at Narodni Trida (try getting no. 22 or 23 from Narodni Trida on the side of Tesco and the metroo station- both trams go to the castle). The hotel is in a small street behind Wenceclas square - the area seemed fine both during the day and at night even though I had read some bad things in the guides. A Trafika (convenience store) is just next door.
The room (double deluxe) was roomy and clean, albeit dark and the beds very hard to sleep on (for someone like me with back problems). There was a TV in the room (english channels as well as local ones) and a fridge/mini bar(extra charge), a safe (never used it), sofa, etc. The bathroom had a large shower, towels were provided and a hairdryer. The water has been absolutely freezing in the mornings so we had to forget morning showers. They do have some sample shampoos but certainly not enough for one person let alone the two of us, if you are planning on staying there make sure you have some with you.
Breakfast was included in the price but was very mediocre, salty bread rolls, slices of cheese and ham, cereals, juice and if you get up really early you might be lucky to get a boiled egg. They do have some wafer biscuits and Danone yoghurts as well.
We did have a few problems, so I wouldn't be recommending this hotel to others, but overall it was OK.
- We had ice cold water in the mornings in the shower (which we left running 5+ minutes just in case). When we told reception they said there was nothing they could do and had no idea when it would be fixed.
- Staff at reception **appear** polite and speak good English however if you ask the a question they spend ages trying to look for an answer (usually online). We wanted to know the number for police (should have looked in the guide!) to have it just in case and it took them the best part of ten minutes to explain they didn;t know it and find it. It's 158 by the way.
- One of the young girls at reception was so rude she wouldn't put calls through to my room (she pretended there was a problem with the line when I had received a call without a problem when she wasn't there). She was the same that took my complaint about the water earlier and her manner was cynical to say the least.
I was wise enough to check other hotels for our next visit. Certainly won't be going back there.
- Official Description (provided by the hotel):
- Hotel U Suteru is a small and cosy hotel situated in the historical centre of Prague , about 100 metres from the famous Wenceslas Square. It is a perfect starting point for walking through the magnificent Prague. The first reference of the building dates back to 1383 and we can find there a beautiful example of gothic architecture in the restaurant, vaults and in most rooms. The building underwent a baroque reconstruction in the 18th century that can be observed from the outside view of the building. ... more less
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