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“Room was OK, staff not so much” 3 of 5 stars
Review of Hotel U Suteru

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Hotel U Suteru
3.0 of 5 Small Hotel   |   Palackeho 4, Prague 110 00, Czech Republic (Nove Mesto (New Town))   |  
Hotel amenities
Ranked #87 of 353 Prague B&B and Inns
London, United Kingdom
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
“Room was OK, staff not so much”
3 of 5 stars Reviewed April 30, 2006

We stayed at U Suteru for 3 nights, in one of their double deluxe rooms. Overall OK, but had a few problems so won't be recommending this one.

The hotel is located about 2 minutes walk from Wenceclas square and 10-15 minutes to the old town square (on foot). Mustek metro station is literally round the corner although we never used the metro. There are also tram stops orund the corner and nearby at Narodni Trida (try getting no. 22 or 23 from Narodni Trida on the side of Tesco and the metroo station- both trams go to the castle). The hotel is in a small street behind Wenceclas square - the area seemed fine both during the day and at night even though I had read some bad things in the guides. A Trafika (convenience store) is just next door.

The room (double deluxe) was roomy and clean, albeit dark and the beds very hard to sleep on (for someone like me with back problems). There was a TV in the room (english channels as well as local ones) and a fridge/mini bar(extra charge), a safe (never used it), sofa, etc. The bathroom had a large shower, towels were provided and a hairdryer. The water has been absolutely freezing in the mornings so we had to forget morning showers. They do have some sample shampoos but certainly not enough for one person let alone the two of us, if you are planning on staying there make sure you have some with you.

Breakfast was included in the price but was very mediocre, salty bread rolls, slices of cheese and ham, cereals, juice and if you get up really early you might be lucky to get a boiled egg. They do have some wafer biscuits and Danone yoghurts as well.

We did have a few problems, so I wouldn't be recommending this hotel to others, but overall it was OK.
- We had ice cold water in the mornings in the shower (which we left running 5+ minutes just in case). When we told reception they said there was nothing they could do and had no idea when it would be fixed.
- Staff at reception **appear** polite and speak good English however if you ask the a question they spend ages trying to look for an answer (usually online). We wanted to know the number for police (should have looked in the guide!) to have it just in case and it took them the best part of ten minutes to explain they didn;t know it and find it. It's 158 by the way.
- One of the young girls at reception was so rude she wouldn't put calls through to my room (she pretended there was a problem with the line when I had received a call without a problem when she wasn't there). She was the same that took my complaint about the water earlier and her manner was cynical to say the least.

I was wise enough to check other hotels for our next visit. Certainly won't be going back there.

  • Stayed April 2006
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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109 reviews from our community

Traveler rating
    25
    56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed March 1, 2006

Stayed here (2 couples) for NYE, 4 nights. Couldn't ask for a better place to stay within a reasonable price range. We had the loft room at the top which was really, really, lovely, up a spiral staircase. Our friends were one floor down with traditional period furniture and their room was nice too.

I would definitely rec'd this place to stay in Prague for comfort, service and accessability to all the main sites etc.

  • Stayed January 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lusk, Ireland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 20, 2006

This quaint little hotel was the perfect base to explore the city. Located not far from Wenceslas Square, it is an easy 10 minute walk to most of the sights.

Staff are friendly and helpful, the rooms are charaterful and very clean. My partner and I were made to feel very welcome by the receptionists, especially when coming home late !

Recommended !

  • Stayed February 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 25, 2006

Just returned from a four night stay at the U Suteru.
Stayed in a Delux Double Room, which was one of the nicest hotel rooms I have stayed in. It was airy, clean and well heated (especially good when the temperature hit -12c). Staff at the hotel were very friendly and were on hand 24 hours a day.

The location of the hotel was very convenient a short stroll from Wenceslas Sqaure, Old Town Square and The River with many bars and restaurants in the vicinity. However despite its proximity to Wenceslas Square there was no problem with noise.

Booked the room directly with the hotel and received a discount for paying in cash. Would highly recommend this hotel.

  • Stayed January 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wessex, UK
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed September 25, 2005

Just returned from three nights at the U Suteru. This small pension/hotel is in a quiet side street just a few minutes from Wenceslas Square. Reception staff were helpful, breakfasts ample (cereal, bread/rolls/toast, honey, ham, cheese, yoghurt, fruit, tea/coffee). My room was small but nicely furnished, with TV and minibar, and small but perfectly okay bathroom. The rate was 2290 kr. per night for a single room, with 6% reduction for cash!
I would thoroughly recommend this hotel for its quiet yet central location, but would add that it is unsuitable for anyone with mobility problems, as there is no lift.

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
81 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed July 25, 2005

We booked our stay directly with the hotel and paid for a deluxe room and it was lovely - really big with great large windows overlooking the street.
The room was very well appointed and clean and the staff very friendly and helpful (they even arranged a taxi to and from the airport for us)
Breakfast was only contenental, however there was plenty to chose from.
Other than breakfast we never ate there and sadly the bar closed around 10.30pm so we never got a chance to try it.
Location for us for great - up a quiet side street for a decent night sleep but near enough to walk to the main sights.

  • Stayed May 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 4, 2005

Fantastic location, very central. Brilliant value for money. Didn't notice any air-conditioning but didn't really need it despite the fact it was hot outside (August). Lovely large room with clean bathroom. Friendly staff.

Would definately return again.

  • Stayed August 2004
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel U Suteru

Address: Palackeho 4, Prague 110 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Free Breakfast Room Service Shuttle Bus service
Hotel Style:
Ranked #87 of 353 B&Bs / Inns in Prague
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel U Suteru 3*
Number of rooms: 10
Official Description (provided by the hotel):
Hotel U Suteru is a small and cosy hotel situated in the historical centre of Prague , about 100 metres from the famous Wenceslas Square. It is a perfect starting point for walking through the magnificent Prague. The first reference of the building dates back to 1383 and we can find there a beautiful example of gothic architecture in the restaurant, vaults and in most rooms. The building underwent a baroque reconstruction in the 18th century that can be observed from the outside view of the building. ... more   less 
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