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“Good choice” 4 of 5 stars
Review of Boscolo Prague, Autograph Collection

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Boscolo Prague, Autograph Collection
5.0 of 5 Hotel   |   Senovazne namesti 13/991, Prague 11000, Czech Republic   |  
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Hot rate & 15% off dinner
Ranked #66 of 668 hotels in Prague
Helsinki, Finland
Top Contributor
50 reviews 50 reviews
45 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
“Good choice”
4 of 5 stars Reviewed January 16, 2014

Lovely hotel with big rooms and excellent location. Shops, restaurants, old town, river and other sights are all by walking distance. Brekky was good and came with bubbly but the service needed an improvement. After we were given a table, no one asked about what we would like to have for hot drinks. Had to stop waitress and tell her. She took the order but never brought our cappuccinos. We picked them up by ourselves from the coffee machine later. Spa was our favorite place in this hotel: they have a huge swimming pool, jacuzzi, cold water pool, steam room and sauna (that was cold in afternoons, though). The atmosphere was nice with blue mood lighting. Our second day, we were stopped in the spa entrance. Now they told that they have a new rule and using the spa isn't free of charge in the afternoon anymore as it gets crowded easily. After we insisted to get in without paying anything extra since using the spa was included our room rate already, we were let in. I think they shouldn't let customers who isn't staying at the hotel to buy an access to the spa so that hotel guests don't have to suffer.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tereza P, Guest Relations Manager at Boscolo Prague, Autograph Collection, responded to this review, January 19, 2014
Dear Valued Guest,

Thank you for sharing your experience with the Tripadvisor community.
We strive to be known for excellent costumer service and I regret to learn that we failed to provide you with it this time.
Thank you for the honest feedback, it is very important to us and it will help to improve our sevices.
I have shared your comments with the Management to prevent such miscommunication happen in the future, both in the restaurant as well as in the spa.
I was happy to read that our spa was your favourite place in the hotel and you have enjoyed a relaxing time in the calming lighting.
Should your travels bring you back to prague we would be more than happy to welcome you back to our hotel, and I will personally make sure your stay will be flawless this time!

With Kind Regards,

Katalin Kiralyhegyi
Guest Relation Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,141 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
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English first
Orlando, Florida
Top Contributor
52 reviews 52 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed January 16, 2014

A three minute walk from the train station gets you to the front door where you're met by an extremely nice bellhop in his cloak, if it is cold out. The service just gets better from there. All of the people I met spoke great English and were very helpful. Service was top notch.
The lobby is beautiful. You can't ask for anything more luxurious. A huge restaurant/bar area is off to the side, and another room for cigars, in the bank vault. Downstairs, the pool and spa area is one of the best I've seen in a hotel. Incredibly relaxing and quiet with steam, sauna, pool, and loungers.
The hallways are the only thing that left a little to be desired. Though, they give the old building some character. It was like a maze walking to the two rooms we stayed in. The rooms were on the smaller side, but well appointed, quiet, and still luxurious.
On top of all that, the location can't be beat for getting anywhere in Prague. The train station is right there for getting anywhere, and the main square is maybe a 10 minute walk with other sights along the way. A great hotel in Prague.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tereza P, Guest Relations Manager at Boscolo Prague, Autograph Collection, responded to this review, January 19, 2014
Dear Valued Guest,

Thank you very much for your review, we appreciate that you have taken the time to share your thoughts on Tripadvisor.
It was a delight to read how much you have liked your stay with us.
Thank you for complimenting on the building, as well as our location, which is truly one of our assets.
We are very proud of our wonderful spa, I am happy you have taken the opportunity to relax there after a long days` sightseeing.
In the name of the entire Boscolo Prague team I am wishing you safe travels and should you return to Prague, we are looking forward to welcoming you back again!

With Kind Regards,

Katalin Kiralyhegyi
Guest Realtion Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton Le Willows, United Kingdom
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 15, 2014 via mobile

This hotel is just beautiful. The only reason I didn't score it 5 was because they gave my disabled room away! We arrived at the hotel approx 10am. The lovely check in lady told us she would give us a room to sleep in as we had a nightmare journey and had no luggage! When we returned to reception at 3pm, as requested, the room had been given away! I was offered another room, which they called a 'small double' but due to the nature of my disability it was not acceptable. I was so upset and requested a refund so I could accommodate me and my partner elsewhere. They moved us to a suite which was more than suitable. The room / hotel / breakfast and staff were just so lovely.

*note* there are steps into the lobby, from the street, therefore this hotel isn't suitable for people in wheelchairs.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tereza P, Guest Relations Manager at Boscolo Prague, Autograph Collection, responded to this review, January 19, 2014
Dear Valued Guest,

Thank you very much for taking the time to share your thoughts on Tripadvisor.
I was delighted to read how much you liked the hotel and that the colleagues did their best to look after you.
I sincerely apologize for the misunderstanding with the room allocation,I know how unpleasant it could have felt after having a bad journey and arriving without luggage.
I was happy that the colleagues could offer you a room that early to rest in and later moving you to a suite which was to your satisfaction.
Should you choose our hotel for your lodging needs when returning to Prague, there is a side entrance of the hotel with an elevator to your comfort to reach the lobby without having to take the stairs.
I honestly regret that our ambassadors have missed to inform you about this possibility, but I hope you will give us another chance and choose Boscolo Prague again. I will personally make sure your stay would be flawless this time.

With Kind Regards,

Katalin Kiralyhegyi
Guest Relation Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Oregon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2014

We were with the Boscolo for December 2013. The hotel is an old bank, and as such the building is beautiful. You will not find a better appointed hotel. We had a jr suite, and it was fantastic. Central location and close to the train station if you are training elsewhere. Best part was the "vault" of the hotel. This was a wonderful cigar room. Couldn't have asked for a better hotel nor better service. You can't go wrong.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tereza P, Guest Relations Manager at Boscolo Prague, Autograph Collection, responded to this review, January 19, 2014
Dear Valued Guest,

Thank you very much for sharing your experience, it was a pleasure reading your lines and seeing that the hotel was to your satisfaction on all accounts. I am glad you liked our special cigar lounge as well.
I sincerely hope we can welcome you back soon, should your travels bring you back to Prague!

Wishing you safe travels!

With Kind Regards,

Katalin Kiralyhegyi
Guest Relation Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. John's, NL
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 13, 2014

We stayed at the Boscolo in December 2013. Service was excellent. Staff very friendly and helpful with advise on how to get to places. Only a 10 min walk to Old Town Square for see the Christmas Markets. Hotel beautifully decorated for Christmas. Not overdone. The buffett breakfast in the morning was very good. The jr suite we had was beautiful. Would definitely recommend this hotel

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tereza P, Guest Relations Manager at Boscolo Prague, Autograph Collection, responded to this review, January 16, 2014
Dear valued guest,

thank you so much for taking a time to write such a wonderful review. Our staff takes great pride in providing memorable customer service for our guests. Our hotel is only as good as the staff who maintains it, so we will pass along your comments and they will serve to motivate all of us even more to be the best for our guests.

Thank you again for your great review and we look forward to welcome you back again soon.

Sincerely,

Tereza Prochazkova
Guest Relation Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sentosa Island, Singapore
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 12, 2014

Me and my girlfriend went to the Prague and choose Boscolo. Very good service and helpful staffs. The location was great, 7 mins walk to the shopping mall and about 10 to the old town, surround by pretty good restaurants. The breakfast was good with the a la carte hot dishes order (scramble eggs, omelette etc). The homemade bread, cake were a hit, well-made. We received spa treatment which was good The sauna rooms were good, the staffs checked the rooms each 30 mins to make sure they were not over heated. We didn't go to the restaurant for dinner or lunch, but the bar (good atmosphere and service).

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tereza P, Guest Relations Manager at Boscolo Prague, Autograph Collection, responded to this review, January 16, 2014
Dear valued guest,

Thank you so much for the 5-star review of Boscolo Prague! I am so pleased we could exceed your expectation during your recent stay. We work extremely hard to offer our guests the type of experience you had, and I am grateful you shared your thoughts online. I hope you give us the opportunity to host you again when you come back to Prague.

Sincerely,

Tereza Prochazkova
Guest Relation Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 10, 2014

My wife and I decided to travel to Prague for our honeymoon. Since it was decided last minute, we had to book our hotel in less than 24hrs of getting there from Mumbai. We did our research on the tripadvisor website and came across this hotel. It looked very pretty from the pictures and luckily we managed to book a room online. On arrival, we were upgraded and it was a great start to our holiday. The hotel is truly beautiful. its a stunning property and has a great, kind and helpful staff. Also, its just a 5 -10 minute walk to Old Town square which has alot of beautiful cafes, bars and restaurants.
Overall it was a great experience and we would definitely want to go back there soon.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tereza P, Guest Relations Manager at Boscolo Prague, Autograph Collection, responded to this review, January 12, 2014
Dear Valued Guest,

Thank you very much for sharing your experience on Tripadvisor!

It was a pleasure having you in Boscolo Prague and I would like to thank you for choosing our hotel for this special occasion.
I have shared your kind comments with our team and we were all happy to read that our efforts have made you feel well looked after.

We are looking forward to welcoming you back should your travels bring you back to Prague!

In the name of the entire Boscolo Prague team I am wishing you and your wife a Happy New Year and many wonderful years together!

With Kind Regards,

Katalin Kiralyhegyi
Guest Relation Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Boscolo Prague, Autograph Collection

Address: Senovazne namesti 13/991, Prague 11000, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Prague
#17 Business Hotel in Prague
#56 Luxury Hotel in Prague
#57 Romantic Hotel in Prague
#67 Family Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Boscolo Prague, Autograph Collection 5*
Reservation Options:
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Also Known As:
Boscolo Prague, Autograph Collection Hotel Prague
Carlo Iv Hotel Prague
Carlo Iv Prague

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