along with my mother i was a guest at the prague president hotel from april 7th thru april 9th.
in the evening of the 7th, when we arrived at the president hotel, i informed the receptionist that i would leave on the 9th at 4 am for an early flight but my mother needed to stay at the hotel until 6 pm of the same day because her flight was in the evening. the same receptionist informed us that there would be an extra charge of 50 euros for that and we agreed to pay for it.
but it was not the way things were handled by the hotel.
on the 9th ( last thursday) my mother - who is a woman of 72 years old was FORCED TO LEAVE the room we stayed at by an INCREDIBLY RUDE receptionist in charge who said there were new guests arriving and that mother needed to leave the room at once.
my mother tried to explain that he had advised the hotel about the late check out and that she was still packing- the receptionist forced her to leave not only canceling the hotel card but also
sending a security employee to force her out of the room. she had to rush out of the room, which also included packing her items in a dark bathroom and waiting for 3hours sitting at the hotel lobby.
who do they think they are to treat guests like that??? is that the way a hotel deals with people???
they are not even close to a 5-star .
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- Also Known As:
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