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“Ideal Prague Hotel!” 4 of 5 stars
Review of Pentahotel Prague

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Pentahotel Prague
4.0 of 5 Hotel   |   Sokolovska 112 | Karlin, Prague 186 00, Czech Republic (Formerly Ibis Praha Karlin) (Praha 8)   |  
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Hotel amenities
Special Price
15% off room rate
Ranked #85 of 663 Hotels in Prague
Certificate of Excellence
1 review
“Ideal Prague Hotel!”
4 of 5 stars Reviewed July 11, 2014

I had a very pleasant stay in this hotel. It is quite central, only 5 minute tram ride to city central. The staff were friendly and helpful and the rooms very clean. Great buffet breakfast each morning and reasonably priced and tasty bar food available also.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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887 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 9, 2014

Sitting in the very trendy reception of the Pentahotel, Prague sipping a cocktail waiting for our taxi back to the airport reflecting on a fabulous few days in a fabulous city.

The hotel is soooo cool, we loved it. The staff are delightful, the service great and we were surprised at how reasonably priced the restaurant is when we had dinner there on one of the evenings because there was a thunderstorm and we didn't fancy getting wet.

Breakfast was outstanding, a wide choice of high quality food was available so it was difficult not to overeat.

It's about a half an hour walk to the old town but you needed that after breakfast believe me!

It's a great hotel and I would recommend it. Would definitely stay here again if we return to Prague.

Thank you.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pentahotel_Prague, General Manager at Pentahotel Prague, responded to this review, July 10, 2014
Thank you very much for your very positive review. It makes us very happy to see that you fully enjoyed your stay with us.

We hope that we may soon welcome you back again to one of our properties.

Johannes A. Schuschu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vienna
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 7, 2014

Great stylish hotel! I would recommend it to everyone! !! The staff was very kind. The rooms are very clean. In few minutes you are in the center of the city.
There are so many things you can choose to eat for the breakfast.
Thank you pentahotel! We will see you again! !!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Westminster, Canada
Level Contributor
107 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed July 7, 2014

My wife found this hotel online, and like other reviewers, we were initially scared about what we would find given that it was so cheap.

I can say we were quite pleasantly surprised. When we arrived at the hotel we were impressed to see how modern it was, both inside and out. The lobby/bar was great!

We were in room 622 and were quite impressed with the room. The bed was huge (much bigger than a King Size). The room was very nicely decorated with a map of the area and pictures.

The breakfast that was offered was delicious and one of the best hotel breakfasts we have ever had (paid or complimentary). The staff were also quite friendly and helpful with any questions that anyone has!

We wouldn't hesitate to recommend this hotel. The only negative was that you can only have one device on the Internet, per room. So, if you have multiple phones/iPads, you may have issues. However, you can buy additional internet access for devices for a low price.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pentahotel_Prague, General Manager at Pentahotel Prague, responded to this review, July 10, 2014
Thank you very, very much for your positive review which is highly apreciated and being shared with our team.

We hope that we may welcome you soon again to one of our properties.

Sincerely yours

Johannes A. Schuschu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 1, 2014 via mobile

Stayed for a couple of nights in June in room 722. Booked using a living social deal so was a little concerned we might be in a poor hotel/room as it was so cheap (£99 for 2 nights) but we needed have worried - the hotel was fantastic! Absolutely loved the lobby/reception/bar area, a really modern, open plan space with comfy lounge sofas, pool table, numerous flat screen tvs, bar and restaurant!
Room was spacious with a huge comfortable bed (pillows to die for). Lovely waterfall shower! Large flat screen with a few english channels!
Well equipped gym, used it one morning and had the whole place to myself, cold water and apples available!
Staff were brilliant - friendly polite and helpful!
Ate from the restaurant while watching a world cup match on our last day just some nibbles - nachos, buffalo wings, fries and pizza - all really good - no complaints there!
2 minute walk to the tube and then 2 stops (5mins) to the old town square!
My only minor complaints for the whole weekend were - 1. Only pizza available on room service after 10pm. 2. Couldnt get the vending machine to work on the floor near the lifts!
Overall a fantastic hotel cant wait to go back!!!!
Top tip - leave the hotel through the main door and turn right, cross the road and immediately go down the steps on the right hand side - traditional czech pub with 90pence pints!! Fab!!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pentahotel_Prague, General Manager at Pentahotel Prague, responded to this review, July 3, 2014
Thank you very, very much for your positive feedback which is been shared amongst the team.
We imediately arrange a check of all vending machines, thank you for that important information.
We do look forward welcoming you soon again back.

Kind regards

Johannes A. Schuschu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gothenburg, Sweden
1 review
4 of 5 stars Reviewed June 28, 2014

Very modern and beautifully designed hotel, the best breakfast I have had. A bit far from the city centre though, for us a daycard for the tram was included for one day which was good, but would have been even better if it was included for the whole stay (for us two nights). Helpful and very sweet staff and manager!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pentahotel_Prague, General Manager at Pentahotel Prague, responded to this review, July 15, 2014
Thank you very much for your very kind feedback which made us very happy and proud. Your feedback has been shared amongst our team. We all do really look forward to welcome you son again to one of our hotels.

Sincerely yours

Johannes A. Schuschu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 24, 2014

I've worked in communications and customer care at a hotel for almost five years and I love staying at hotels on my holidays. I rarely ever complain because I know what they go through and how finicky guests can be but this is just the worst stay I've ever experienced. On just visuals and location alone its lovely and the staff are friendly enough however upon staying here three nights I can not wait to leave. During the first night I ordered a nachos plate as a snack because I wasn't all that hungry and I noticed it was about 225kc or about $12-13 aud which was above some of the main meals prices. I caved and bought it anyway because I'm on holidays so why not? However I was served a plate of plastic including: cold corn chips with barely melted tube cheese, tube guacamole and canned salsa with a blob of sour cream. It was revolting and put me off dinner but I hate complaining so I said nothing. Then over the next few days our keys busted several times and we came back down to the lobby to have them fixed, which happened but staff didn't think to even apologise for the error. The Internet was free but so slow I could barely open this browser and it cut out completely for about 24 hours. Last but not least... our early morning call from a loudly buzzing sewage truck outside our room that woke us and stunk up the room with the smell of diseased fart. I almost vomitted and have had to hide under the duvet for the past half hour just to get some air. Pentahotel Prague you are positively the worst place I've been to and I sure as hell won't let social media be oblivious to your lackings. Kind regards from a hotel worker stuck under blanket.

  • Stayed June 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pentahotel_Prague, General Manager at Pentahotel Prague, responded to this review, July 15, 2014
Thank you for your feedback which has been really shocking. Especially when looking into the fact that you are calling yourself an expert with hotel communications, we would expect a different and more professional approach in communicating such issues and actually letting the hotel management know before your departure, as this would have given us the chance to explain or even to sort out. The way you communicated, puts our hotel into a wrong position and we would call some of your points being not facts and not the hotels fault.

Nachos: in average we are serving 150 portions per month and we never heard anything else than positive feedback about. If you would have checked costs of food and beverage in other hotels, I am sure you would have appreciated our very fair prices on which we overall got some very positive feedback as well on this pages. It is not true that we served our Nachos on plastic plates. To charge for a portion over 350 grams the amount of AUD12, we believe is fair, as you would rarely find such fair price for Nachos in another local Bar or Restaurant.
If you would have announced your dissatisfaction with the food, it would have been a pleasure for us to exchange it free of charge with another item on the menu, this is a usual praxis in hotels and restaurant.

Internet: Yes it is true that we are offering the basic internet for free, but for as little as EUR7,50 you get a premium internet access that allows you to download in an appropriate high speed.
This system of upselling internet services prevents overloading our internet capacity, which, those days is a common praxis for hotels.

The Truck mentioned:
We are very sad to read that you want to make us responsible for noise that is produced by the city; most probably there has been an issue with the city channel system that day, however you must understand that a city with over 670 hotels will not report such happenings to all hotels, giving them the chance to pre-warn their guests.
We also would have suggested to keep the window of your room closed, that would have definitely kept noise and smell away.

Kind regards

Johannes A. Schuschu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pentahotel Prague

Address: Sokolovska 112 | Karlin, Prague 186 00, Czech Republic (Formerly Ibis Praha Karlin)
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 8
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#29 Business Hotel in Prague
#67 Romantic Hotel in Prague
#75 Luxury Hotel in Prague
#93 Family Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pentahotel Prague 4*
Number of rooms: 226
Official Description (provided by the hotel):
The pentahotel Prague is the perfect place for you and not just because of its excellent location. With its clear, comfortable and relaxed style, it fits into the city perfectly. •227 generous rooms with a relaxed, stylish ambience designed by Matteo Thun •6 conference rooms with 266 m² floor space •Check-in: 3 pm, Check-out: 12 pm •35 underground parking spaces, 16 parking slots outside the hotel •tram and underground stations are located just a few steps from the hotel •Restaurant & Bar & pentalounge open 24 hours a day •Large and modern Gym open 24 hours a day •WIFI internet access in the conference rooms, lobby, restaurant and every room, High-speed, low-cost: broadband Internet access costs just €5.50 for 24 hours •Take it easy: Every Sunday breakfast with more time for relaxation until 11.00 am and free late check out until 3 pm •Business Station in the lobby with cost free Internet access •Pool table and Sony Playstation in the pentalounge (for evening activities with fun and entertainment) ... more   less 
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Also Known As:
Ibis Praha Karlin Hotel Prague
Ibis Hotel Praha Karlin
Ibis Hotel Prague

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