I spent three nights at this hotel over new year. As with all hotels in Prague a premium was charged to stay over new year, so I guess this review is in the context of paying 200 euro per night for a room . My initial impressions were disappointment. My room on the sixth floor was small and not luxurious - peeling wallpaper, a poor mattress and cheap toiletries attached to the wall - very poor for a 'luxury' hotel. The worst thing about the room was the proximity to the lift which kept me awake all night. When I complained the next morning at reception they allocated me a superior room on the third floor which was much better- a nice room, high ceilings and very quiet. However the bed was still poor quality, as was the bedding and toiletries. there was also no turn durn service or free wifi in the room.
breakfast each morning was served in the impressive surroundings of the imperial cafe. This was the biggest asset of the hotel. Breakfast was a comprehensive and good quality buffet, but again for a five star hotel it was disappointing that there were no a la carte breakfast menu. We ate in the hotel on both our first night and on news years eve. the food quality and service was good, especially on New Year's Eve when the service we received was fantastic. However, the food, as appears with a lot of Czech food was well cooked rather than anything to get excited about. DAVid the concierge was very helpful and gave good dinner recommendations. Was disappointed when ordering a taxi from reception that they assumed I wanted the hotel car rather than a regular taxi at half the price, and I got a frosty reception when correcting them. On checking out again the reception was some what cold, not even inquiring if everything was ok with our stay.
Over all this is a nice hotel if you get the right room, however it could be so much better with a little more attention to detail and if all of the staff were committed to providing five star service.
- Official Description (provided by the hotel):
- Imperial Hotel is a luxurious choice of Art Deco accommodation. Centrally located 5* property in historic ambiance of an original building from 1914. The magnificent rooms of Cafe Imperial boast exquisite ceramic mosaics, the tile-decorated walls and pillars overflowing with rich floral and animal ornamentation. All 126 elegant rooms with historic high ceilings offer high-speed internet, safe, mini-bar, flat screens and marble bathrooms with heated mirrors and floors, bathrobes & slippers. Complimentary Internet, Fitness & Wellness. ... more less
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- Also Known As:
- Art Deco Imperial Prague
- Hotel Art Deco Imperial