The location is superb, as the Old Town Square is just around the corner. Minutes to Charles Bridge, basically in walking distance from many of the main attractions. But were they really excelled is their costumer service-Adriana the sales manager was extremely helpful when we experienced travel delays. A last minute strike by El Al, prevented us from flying from Tel Aviv to Prague. I have e mailed Adriana, and she moved our reservation to the next day, and although it was only a few hours from our arrival, the cancelled night was not charged to my credit card. Then the following day, the flight was cancelled again, as the strike continued...by then I arranged for a different flight that would arrive the next day in the morning...and again Adriana, just pushed the reservation to the day we actually arrived. When we arrived in the morning, tired after an all night flight, the hotel was almost full, and we could not get our room early....but they managed to get us another room with an early check in for a day rate of half of our daily rate, and this way we could not only get to a room and refresh, we were able to also enjoy their breakfast, which is served until 10am. Adriana also helped me coordinate the exchange of train tickets which we purchased ahead of time to go to Budapest. Martin the porter, was very nice and helpful as well, as he showed us what rooms are available for the early check in. The room was very comfortable, roomy bathroom, delicious breakfast buffet. Can't say enough about how friendly and helpful the staff is. The location and quality for the price, makes it a perfect choice.
- Official Description (provided by the hotel):
- Located in the very heart of historic Prague at The Little Square (Male namesti), Hotel Rott is just a few steps from the famous Old Town Square and Old Town Astronomical Clock.Hotel Rott is on four floors, consisting of two buildings and offers 94 rooms, meeting facilities, café and a restaurant.One of the buildings proudly displays beautiful frescoes inspired by Mikolas Ales paintings.Our hotel provides the perfect starting point for all business and sightseeing locations in the city. ... more less
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