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“Cozy hotel with outstanding service in a quiet section of Prague” 5 of 5 stars
Review of Golden Well (U Zlate Studne)

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Golden Well (U Zlate Studne)
4.5 of 5 Hotel   |   U Zlate Studne 166 / 4 | Praha 1-Hradcany, Prague 11800, Czech Republic   |  
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Romantic Package
Ranked #2 of 668 hotels in Prague
Minnesota
Top Contributor
84 reviews 84 reviews
47 hotel reviews
Reviews in 43 cities Reviews in 43 cities
123 helpful votes 123 helpful votes
“Cozy hotel with outstanding service in a quiet section of Prague”
5 of 5 stars Reviewed February 4, 2013

We stayed here in November 2012 and couldn't be happier. The service was uniformly outstanding: From our initial inquiry to check-out, every detail was attended to. Every staff whom we encountered --at the reception desk, in the restaurant, housekeeping, and the hotel drivers-- was uniformly polite, friendly, and solicitous, and yet not overly so to the point where one begins to feel uneasy, as if things were scripted somehow. A few examples: We miscalculated and arrived at the Prague Castle just as it was closing; the hotel car had just left, so we had to call for it to come back to pick us up. Back at the hotel, while we were relaxing in their library, the Concierge came up to ask if there was a problem that prompted our earlier-than-expected return, and if there was something else she could have arranged. During our stay, their hugely popular restaurant Terasa was closed one night for a private function; the staff could not be more apologetic or helpful with our room service orders. We had to leave very early in the morning for our flight,so the staff offered to pack for us our abundant continental breakfasts, complete with hot coffee for us to enjoy during the ride to the airport!

We had asked for 2 Grand Deluxe rooms with a view, at a small additional charge. The bedrooms were not huge, but very comfortable with a separate writing desk and a small table with 2 armchairs. We found our bathrooms to be actually quite spacious. The decor is a litlle old-fashioned (it looks like that there is some refurbishing going on right now), but the room wifi worked like a charm, and the iPod and the iPad that came with the room were nice touches (as well as the sweets that come with the turndown service!). Breakfast in their restaurant Terasa is a beautiful and elegant affair: a full buffet spread and a very complete cook-to-order a la carte menu, all with a fabulous view of Prague!

We also liked the location, in a quieter and well-heeled section of Prague, close to several embassies as well as their Parliament, yet only about 10 minutes on foot to the Mala Strana Metro stop, and about 15-20 minutes of a leisurely walk to Charles Bridge. (BTW, we found the Metro system to be very efficient, inexpensive, and easy to use.) Having stayed in the Old Town section earlier in our visit, we enjoyed staying here, where we found a bit of a respite from the crowds,

Room Tip: The Grand Deluxe rooms are worth the small additional charge: they are a little more spacious, and...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 29, 2013

The Golden Well is a small but quaint hotel in the perfect location. My husband and I stayed here over a long weekend with two close friends. The rooms were very nice, but the bathrooms are absolutely tiny and not comfortable at all. When paying this much for a room, we are used to having a separate shower but had a bathtub with a sloping ceiling so we couldn't even stand up if we wanted to... That was our only disappointment with the hotel though (and why only 4 of 5 rating). The breakfast was fantastic with small buffet, excellent coffee/tea service and plenty of menu options. Tried something new each morning and everything was always delicious. We had our “welcome drink” for breakfast one morning (mimosa) on the terrace and the views are incredible! The afternoon hors d’oeuvres and wine definitely added to the 5-star feel along with the pastry treats in the room every night. The restaurant and hotel staff are superbly trained and made our stay very memorable. Parking is at a nearby sister hotel (same with the fitness center), but safe and not too far of a walk (expensive though!). I’d stay here again in a heartbeat (in a room with a real shower;) ).

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 18, 2013

We had a wonderful stay at this hotel over the summer. Nice location and view from the restaurant is fantastic. I was a little disappointed with the small windows from the room, but the room was so comfortable, that I got over this.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dublin, Ireland
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 14, 2013

Stayed here in September 2012 with my husband for 3 nights. An adorable hotel that has me wanting to return to Prague simply to stay there again. It's expensive but you can see what you're paying for. A refreshing glass of bubbly and amuse-bouches on the terrace on arrival, and an overview of the city given by a very welcoming staff member. He was very happy to answer any questions and provide suggestions on where to start exploring this beautiful city. Before bed each night we were delighted to discover freshly made profiterles/chocolates/strawberry treats on our pillow.

Breakfast is a lavish feast, best breakfast I have had in any hotel worldwide, all served in their beautiful restaurant with a panaromic view of the city.

Bonus: they provide (unlimited) delicious czech wine every evening between 5-7pm in the library together with fresh juice/mineral water and nibbles. Its a genuinely nice aperitif, compared with other hotels which offer the same but dont deliver in terms of wine quality etc.

I think very fondly of this hotel and have no hesitation in saying it's the nicest place we have stayed in a long while.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 10, 2013

I'm not sure that my review will really do justice to our stay at the Golden Well, it was simply sublime! From the simple luxury of the room, to the delicious breakfast and wonderful service we felt like royalty throughout our stay. Nothing was too much trouble for the wonderfully friendly staff; I even returned from a night at the opera on the my birthday to find a birthday cake (that looked like a work of art) left in our room, complementary of the hotel. The restaurant also arranged to open late for us to have room service when we returned from the opera that evening. I can not rate this hotel highly enough, I was just disappointed not to have had time to fit in a meal at the highly acclaimed hotel restaurant, there is simply too much to see in the evening in Prague.
To sum up our stay in one word; magical!

Stayed January 2013, traveled as a couple
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London, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 3, 2013

The hotel is very charming and welcoming. When we arrived, a member of reception took us around the hotel, talked about its history, and sat with us for a short while over a complementary drink in the dining room area to provide recommendations and answer any questions we had on the city. This was very friendly as this was our first time in Prague. The hotel feels very cosy and the room had an iPad just for our use, plus a nice area for complementary coffee and food in the afternoon, where you can meet and chat to other guests if you want. I really enjoyed the dining room which has a stunning view of the Staraya Storone of Prague. We found we could easily walk from the hotel to the centre (despite minus temperatures!). I truly recommend this place for a romantic getaway.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Newbury, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 3, 2013

It deserves to have its praises sung out loud. We stayed there during early December. The rooms were beautifully appointed. Not with fussy tea trays etc but with classy luxuries like an iPad, Molton Brown, fresh fruit, fine linen.....The staff were unobtrusively helpful. Being a small hotel, it felt as if we were the only guests.
The breakfast was sublime. After all we had heard, the buffet initially looked a bit small but that's because most of what you choose is on the Al La Carte menu. After a beautifully cooked first course (maybe Eggs Benedict or a full English), you feel as if you could eat it all over again, at which point you are asked if you would like a dessert. The menu reappears and you can choose pancakes, French toast, fruit salad... And, yes its true, there is sparkling wine too! And, the coffee is excellent.
As a party of four we had two rooms. Neither had views. So if you want a room with a view its probably best to say so when booking. However, the view from the restaurant was amazing both with and without snow!
The rooms were on the warm side but the temperature was adjusted for us on request. The location is exceptionally quiet (in an upmarket part of Prague) and we slept very well. But still walking distance from the Charles Bridge and other sights, restaurants and shops.
Almost forgot, the 4pm buffet snacks and wine in the Lounge. Each day these were different - small delicious bites, both sweet and savoury.
We really weren't ready to leave this hotel. If you need looking after - this is the place!

Room Tip: Ask if you want a room with a view - or to ensure bath and shower.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Golden Well (U Zlate Studne)

Address: U Zlate Studne 166 / 4 | Praha 1-Hradcany, Prague 11800, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Luxury Hotel in Prague
#2 Romantic Hotel in Prague
#8 Family Hotel in Prague
#49 Business Hotel in Prague
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Golden Well (U Zlate Studne) 4.5*
Official Description (provided by the hotel):
Charming traditional retreat in 16th-century Emperor's residence, set beneath the walls of Prague Castle. Wander up the cobbled, traffic-free streets to The Golden Well (U Zlate Studne), clinging to the wall in the shadow of Prague Castle, and you will uncover one of the city's best kept secrets. This modest collection of little inter-locking houses was once home to Emperor Rudolf II, and later the astronomer Tycho de Brahe. Sensitive renovation - has created a cosy yet refined hotel. The result is a pleasing balance of mod cons - jacuzzis, internet access, satellite TV - and old style elegance. ... more   less 
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Also Known As:
Golden Well (u Zlate Studne) Hotel Prague

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