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“Fine but with room for improvement” 3 of 5 stars
Review of Hotel Duo

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Hotel Duo
4.0 of 5 Hotel   |   Teplicka 492, Prague 190 00, Czech Republic   |  
Hotel amenities
Ranked #308 of 662 Hotels in Prague
Shanghai, China
Top Contributor
148 reviews 148 reviews
54 hotel reviews
Reviews in 48 cities Reviews in 48 cities
91 helpful votes 91 helpful votes
“Fine but with room for improvement”
3 of 5 stars Reviewed September 15, 2013 via mobile

Stayed here for 3 nights and the room was comfortable but dated. One big let down was that the tea and coffee was never replaced, especially as we'd been so pleased to see it when we arrived. The other big down side for me was no wifi in the rooms. I know this is quite normal but sometimes there is a possibility to pay extra for it. If they had changed up to 10 euros per day, I would have paid it. The staff were all very pleasant and helpful which was nice and the breakfast was pretty good, although the breakfast room was also very dated. The location is quite nice but it can take up to 30mins to reach the old town if you're changing metros or walking from museum. The hotel is very popular with tour groups which means you can wait up to 10mins just to get in the lift, another annoying factor which means I won't return to this hotel. I've now stayed in a cheap city centre hostel and this hotel and would recommend staying in the centre without tour groups and free wifi throughout.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel DUO Pragu... L, Hotel Management at Hotel Duo, responded to this review, October 2, 2013
Dear Valuable Guest,

Your comments are very much appreciated. We are presently working on a first-term project for a big renovation of the hotel. The Lobby-Bar area, Conference facilities and 130 rooms will be newly redesigned. The wi-fi issue is under consideration to be solved. Today paid wireless connection is available in the rooms.

Thanking you for your feedback and hoping to host and serve you again in the near future.

With kind regards,
Jan Hotels Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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767 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Prague, Czech Republic
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 15, 2013

To be absolutely honest, this hotel does not look good from the outside. The building might have been a dorm or something like that before. Don't get scared by the bright red and yellow panels around the windows.

The best thing about this hotel is its location: right next to the metro station Střížkov (metro line C), so you can get to anywhere in Prague city centre within 20 minutes. Second best thing is the money I paid for two nights.
We got a free breakfast, too, the variety is perfect (both cold and hot food, you can combine it into a full English breakfast), although the staff did not really rush to refill the empty containers.
The rooms were clean, large and the beds were comfortable. A minor nuisance: bathroom could have deserved a thoroughly cleaning (for instance, there were stains on the tiles) and the sink plug did not work, but this was fixed in no time.

The reception desk was a bit busy in the mornings, so reserve some time if you're in a hurry.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel DUO Pragu... L, Hotel Management at Hotel Duo, responded to this review, October 2, 2013
Dear Valuable Guest,

Your comments are appreciated. We are pleased that you enjoyed the services provided by our team.

Looking forward to welcoming you back in our Jan Hotels.

With kind regards,
Jan Hotels Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Groningen, The Netherlands
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 6, 2013

This might not be the fanciest hotel from the outside, but this is absolutely good value for money. Room are clean and spacious, breakfast is included and a wide range of food boosts your day. Dinner in the restaurant was good, although the amount of meat in the goulash was a bit poor. We had a sharp discount when we booked via bookings.com instead of direct check in at the reception. The casino is a poor line up of pokies and we were refused because we had some drinks from the lobby (the casino is seperatly owned). The hotel is just a few meters away the metro that brings you into the city center fast.

Room Tip: Book online, not at the desk.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel DUO Pragu... L, Hotel Management at Hotel Duo, responded to this review, October 2, 2013
Dear Valuable Guest,

Thank you very much for staying at the Hotel Duo and for sharing your review with us. It was nice to learn about your satisfaction with the room, dinner and location.

We hope that we will have the opportunity to host you again in our Jan Hotels.

With kind regards,
Jan Hotels Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 3, 2013

Though a distance from the city, the nearby metro service is very convenient to take you right into the heart of the city easily. Amazing big hotel with all the amenities and facilities one would expect from this property. In-spite of the large crowds at the reception and breakfast, they manage to keep things under control. Rooms are clean. All the services worked like clock-work. The staff is discreet and helpful.

Very good standards of the hotel and I will surely stay here again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel DUO Pragu... L, Hotel Management at Hotel Duo, responded to this review, October 9, 2013
Dear Valuable Guest,

Thank you very much for choosing the Hotel Duo as your ‘Home away from home’ in Prague. We are glad to read that you liked our facilities and you enjoyed your stay with us.

We hope that we will have the opportunity to welcome you again in our Jan Hotels.

With kind regards,
Jan Hotels Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salzburg, Austria
Top Contributor
51 reviews 51 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 2, 2013

My husband and I stayed at Hotel Duo for three nights would definitely stay here again.

The metro station is across the road from the hotel. It takes around 10 minutes to get into town. A single ticket is 24CZK, so bugger all really.

The breakfast buffet is good and there's lots to chose from. (hams, cheeses, spreads, jams, toast, bread rolls, baked beans, sausages, bacon, eggs, porridge, cereal, cakes, fruit...) Yes the juice is not freshly squeezed orange juice but out of a pack. But hey, the hotel is cheap.

There's free wifi in the lobby - unfortunately not in the rooms. There's also computers in the lobby.

The pool is free of charge until 10am only, in the afternoon/evening you have to pay for it. Which is a bit dumb if you're a paying hotel guest already...

We ate at the hotel restaurant once. It was tasty, cheap and service was fast and friendly.

Check-In staff is friendly and helpful.

There is an information counter next to the check in desk. Very handy for buying metro tickets, because you don't have to muck around with coins at the little machines at the stations. Just in case you don't know yet: You have to validate (!) your ticket before you hop on the metro. You do that by inserting it into the little yellow boxes at the platforms. A non-validated ticket is not valid and if you get caught you'll pay a fine. Just as a side note.

Our double room was spacious enough, there was a fridge and tea/coffee making facilities.

The room and bathroom were clean and there was plenty of hot water with good water pressure.

There's AC in the room and it worked well.

The only downside is that we found the mattresses a touch too hard for our liking.

We drove to Prague in our private car. One of the main reasons why we chose Hotel Duo is the big car park. It is not guarded, but is right in front of the hotel off the main street. Simply get a ticket on the way in, pay when you check out, and leave.

Be aware that there is an awful lot of tour groups staying here. It seems that they are kept separate from the individual guests quite well though. Groups stay in Tower A, individuals in Tower B.

Also, luckily, the tour groups have their own breakfast room, which is upstairs. Individual guests have breakfast downstairs.

The deco is a little outdated, it's nothing flash or fancy. But it's incredibly cheap, staff are friendly and helpful and hey, you are in Prague, so how much time are you planning on spending in your hotel anyway?

We recommend this hotel to everyone needing a nice base without wanting to spend a fortune.

Room Tip: I think they do that automatically anyway, but make sure you stay in Tower B - well away from the to...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel DUO Pragu... L, Hotel Management at Hotel Duo, responded to this review, October 2, 2013
Dear Valuable Guest,

Thank you for choosing Hotel Duo during your stay in Prague and for your nice feedback.

We start a big renovation in November 2013. The Lobby Bar area, conference facilities and 130 rooms will be totally newly designed as a first term project.

We appreciate your comments and are looking forward to welcome you back in our new Hotel Duo.

With kind regards,
Jan Hotels Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 1, 2013

Just got back from 3 day stay and we stayed on the 9th floor of the A Tower. No issue with that but it suffers from noise from the smoking area outside reception so if you are a light sleeper I recommend the B Tower.
It is a clean, functional hotel but interior decoration is dated. It is a UK three start establishment at best and I mean at best.
Convenient location a little outside the City and the Metro link is excellent.
Major gripe is that they have separate breakfast areas for Individuals and Groups. On day one we went to the former but was directed to the latter where we had breakfast for three days and the food was basic. In the individual area (where we should have been) it was more varied and sumptuous. We only found this out this morning so we were disappointed.
Staff generally friendly.

Room Tip: If you are a light sleeper book in B Tower
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel DUO Pragu... L, Hotel Management at Hotel Duo, responded to this review, September 4, 2013
Dear Valuable Guest,

Our team is genuinely focused on wanting to create the best experience possible for our guests so we really appreciate it when someone takes the time to give us their feedback, as it helps us to improve our services.

We shall start a big reconstruction in November 2013 and the hotel will then look like as a modern and stylish hotel.

Thank you for staying with us, and we hope to have an opportunity to serve you again in our new Hotel Duo and / or in our two hotels in Cesky Krumlov.

With kind regards,
Jan Hotels Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 29, 2013 via mobile

We stayed here for a couple of days. As states numorious times below there is allot of coach trips in and out.

The room was nice and clean one thing I found strange was the had a double bed but 2 single blankets.

Metro station across the street take you straight into town.

It's unlikely I will go to Prague again but if I do I would stay here again it does represent good value for money.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel DUO Pragu... L, Hotel Management at Hotel Duo, responded to this review, September 4, 2013
Dear Valuable Guest,

Thank you very much for taking the time to share your experience at the Hotel Duo. We do much appriciate it.

Hoping to welcome you again in our Jan Hotels.

With kind regards,
Jan Hotels Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Duo

Address: Teplicka 492, Prague 190 00, Czech Republic
Location: Czech Republic > Bohemia > Prague
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Casino Hotel in Prague
#150 Business Hotel in Prague
#188 Luxury Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Duo 4*
Number of rooms: 642
Reservation Options:
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Also Known As:
Hotel Duo Prague
Duo Hotel Prague

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