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“one of the best places to stay in Prague” 5 of 5 stars
Review of Alchymist Nosticova Palace

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Alchymist Nosticova Palace
5.0 of 5 Hotel   |   Nosticova 1 | Czech Republic (Praha 1), Prague 11800, Czech Republic (Formerly Alchymist Residence Nosticova)   |  
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Hotel amenities
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Ranked #12 of 661 Hotels in Prague
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“one of the best places to stay in Prague”
5 of 5 stars Reviewed July 28, 2014

This is what the best you can find around, pricely but it worth every euro you spend. High class service, huge and various breakafast. The staff can easily satisfy every your request. This is more than 5 stars hotel. Higly reccomended

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlchymistLuxuryGroup, Manažer at Alchymist Nosticova Palace, responded to this review, August 20, 2014
Dear Madam, Sir,

I would like to thank you for taking time and posting this fantastic review on Tripadvisor.
We are continuously working on improving our services and your positive comments are the best reward to us.
Thank you again for sharing you opinion!


With kindest regards,

Lucie and colleagues
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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670 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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Bergamo, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2014

I've been there. It's just an amazing hotel. And the people working there is so charming and nice. Super!
The rooms are big and confy, the services are great and the reastaurant is sooo good!
Thank you

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlchymistLuxuryGroup, Manažer at Alchymist Nosticova Palace, responded to this review, August 20, 2014
Dear Madam, Sir,

I would like to thank you for taking time and posting such a good review on Tripadvisor. It was a pleasure to read that you enjoyed your stay with us. We take the advantage of boutique size hotel that allows us to provide our guests with very special and attentive care and thank you very much for your opinion.
We would be more than happy to welcome you back in the near future and please contact me personally if I can be of any assistance with your next booking.

With kindest regards,

Lucie and colleagues
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2014 via mobile

Alchymist Nosticova Palace is a truly lovely place to stay. The location of the hotel is great - just a couple of minutes away from the famous Charles bridge yet tucked away in a quiet street with a very little noise. The staff were excellent - always polite, smiling and eager to help. The room´s decor and equipment were also good, the bed very comfortable. The breakfast sortiment is large and good quality - a great way of starting your day. The everyday afternoon wine and cheese tasting was a nice touch. Overally a very positive exprience, would definitely recommend this hotel to everyone.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlchymistLuxuryGroup, Manažer at Alchymist Nosticova Palace, responded to this review, August 5, 2014
Dear Majed E,

Thank you very much for your amazing review. I was delighted to learn that you had such a memorable stay with us! All your compliments to the hotel and services are inspiring my team to keep providing the highest standards.

We really do hope to have another chance to welcome you back in the near future! In this case please let me assist you personally with your next booking.

Kindest regards,

Lucie and colleagues
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Storrs, Connecticut, United States
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 27, 2014

As a fan of boutique hotels, my 3-star rating is based on “bang for the buck” (compared to the other places we stayed in the Czech Republic) and takes into account the size of the room, street noise/window light/view, cost of the room, vague website descriptions and the fact that this hotel is not and never was a palace. In fact, the over-the-top décor, painted vaulted ceilings etc. are all contemporary faux (Italian) palace (at least that is what the front desk staff told me). To me, it felt more Disney or Las Vegas than Prague. We stayed at the Alchymist Nosticova Palace for our last night in the Czech Republic. We stayed in one of the two “Gothic Deluxe Rooms” on the ground floor. I wish I could remember the name of the room – as there might be better rooms in the hotel. The hotel website shows photos of rooms, but the photos do not identify specific rooms, so seemingly you cannot book via their website based on a photo or even specific room description (for instance, you will be assigned one of two “Gothic Deluxe Rooms” or one of eight “Junior Suites”). Our room was located to the left of the main entry door, street level, on the corner of the hotel, at the intersection of two streets. We had two windows with heavy drapes that opened to the sidewalk and pedestrian traffic a few feet outside the window (no view whatsoever). This hotel is unusual in that it has AC (individual wall units). Unfortunately, the AC in our room struggled to cool the air – but the windows opened onto the foot traffic. So the room was dark and stuffy. The good stuff: the lobby, lounge/breakfast area is ornate/gaudy in kind of a “Liberace” fun way. The Nosticova Palace has a complimentary wine and cheese hour. The breakfast was the best of our stay in the Czech Republic. The staff seemed professional and helpful/top notch. The OK stuff: of the three boutique hotels we stayed in while visiting the Czech Republic, this was our least favorite. The room was by far the smallest and darkest and most expensive and the area no better (in fact, less desirable) than our other hotel in Prague (where we stayed on arrival for 5 nights).

Room Tip: Avoid our room - ground level, Gothic Deluxe, next to the hotel door, on the intersection of two str...
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  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlchymistLuxuryGroup, Manažer at Alchymist Nosticova Palace, responded to this review, August 14, 2014
Dear Madam,

thank you very much for taking the time and sharing your opinion on Alchymist Nosticova Palace with us and the TripAdvisor community.

We were very pleased to hear your praise on our breakfast, complimentary wine and cheese and staff.

We are however truly sorry that the Gothic Deluxe room you have reserved as well as the air conditioning system did not make you feel comfortable. There are individual AC units in every single of our rooms. This is caused by the fact that our building is a part UNESCO heritage and there is no possibility of putting a central AC system similar to the hotels situated in the new, modern buildings inside them.

After reading your TripAdvisor feedback we were particularly sorry about you refusing to move to a higher category of room although this has been offered to you by our reception staff immediately after you mentioned the inadequate performance of the air conditioner in your room. This would have given you an opportunity to, perhaps, make your stay more enjoyable.

In your review you also mentioned the style of the hotel was not convincing enough for you. This we feel very sorry about since the pictures of the hotel are completely authentic and match the reality. We do not believe we by any mean misguide our clients. Perhaps you just did not have enough time to closely examine the photographs when making the reservation and therefore you were not really familiar with the hotel´s characteristics...

I would like to reassure all the TripAdvisor readers that the room categories described on our webpage as well as the pictures attached are very much based on reality. We do wish to let our future clients know that our primary interest is to meet or even exceed their expectations and in case they are not satisfied for any reason we always do our best to improve these conditions and make their stay with us memorable.

Madam, although we were not able to meet your expectations we would hereby like to express our thanks to you for staying in Alchymist Nosticova Palace for 5 nights and we do believe you only have fond memories of Prague.

With Kind Regards
Lucie Nizka
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Seattle
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 27, 2014

Everything was superb! From the moment we arrived, the hotel was perfect - it felt as if we had our own personal place in the city. The hotel was able to send a car service to pick us up from the train station (with last minute notice). Their service was impeccable. They helped us choose very delicious places for dinner, directed us towards a boat to take us up the river, gave us lots of travel tips, etc. The swimming pool was in one of their other unique properties and the staff there was equally patient and helpful. The room itself was very quaint - we had a piano and a kitchen and second half bath. It was perfect for our family of 5, with 3 boys under age 8. We thought someone would complain about the noise from our kids, but no one did, and we never heard anyone else. The breakfast was beautiful and absolutely delicious - our picky boys ate a ton. The location was perfect - we were within a few blocks of everything.

Room Tip: Wifi was limited for us, but we were able to gain access from our provider. We had the attic room w...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlchymistLuxuryGroup, Manažer at Alchymist Nosticova Palace, responded to this review, August 20, 2014
Dear Madam, Sir,

I would like to thank you for taking time and posting such a good review on Tripadvisor. It was a pleasure to read that you enjoyed your stay with us. We take the advantage of boutique size hotel that allows us to provide our guests with very special and attentive care and thank you very much for your opinion.
We would be more than happy to welcome you back in the near future and please contact me personally if I can be of any assistance with your next booking.
With kindest regards,

Lucie and colleagues
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 19, 2014

Had a very pleasant stay here for four nights with wife and daughter recently. This was our second visit to the hotel and the staff were, as before, incredibly helpful and attentive to our needs. The hotel is situated in the tranquil left bank area of Mala Strana - I see that some reviewers have criticised the location due the fact that is located away from the frenetic bustle of the Old Town but this, for us at least, is one of the most appealing attributes of the hotel. Perhaps the critics should consult a map before planning their next trip? The only reason I am not awarding 5/5 this time (as I did the last time we stayed) is that the hotel's garden area, which used to be a great place to have a relaxed drink, seems to have fallen into semi-disuse - this is a great shame and I would encourage the management to think about restoring it to its former status. Nevertheless, a very pleasant stay once again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlchymistLuxuryGroup, Manažer at Alchymist Nosticova Palace, responded to this review, July 22, 2014
Dear Madam,

Thank you very much for taking the time to post such a great review on TripAdvisor.

Your comments have been shared with the team here at the hotel which is a great motivation to us. We would also like to thank you for your continued loyalty to Alchymist Nosticova Palace and it is always a pleasure to welcome you back to your home away from home.

One of our most important tasks is to learn directly from our guests about their experience. Our goal is to provide the highest quality of friendly and courteous service and ensure a consistent standard of excellence throughout our facility.

I do hope we will have the opportunity to welcome you back to Alchymist Luxury Group in the near future so that we can demonstrate a higher and more consistent level of service.

We look forward to seeing you again on your next visit and please feel free to contact us should you require any assistance in the meantime.

Kind regards,
Lucie Nizka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 14 cities Reviews in 14 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 18, 2014

we stayed here for few nights and it is a charming hotel and we enjoyed it. I will give the full mark as I don't want to effect TA score because the staff really deserve a salute.
- Location is very good and in a quiet area
- Great staff and very helpful.
- Rooms are charming as it is an old building and the toilets are extremely nicely done with excellent toiletries.

For me to stay here again and pay 200 Euros, I expect:
- better quality mattress, better pillow and duvet.
- you need to provide a large TV minimum 32 inch.

The most worrying point during my stay was the Fire Exit stairs.
- How come there are no doors to the stairs?
- How come the stairs are fitted with carpets which are flammable?
- The rooms on the top floor had no fire escape whatsoever.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlchymistLuxuryGroup, Manažer at Alchymist Nosticova Palace, responded to this review, July 30, 2014
Dear Sir,

Thank you for taking the time to relay your constructive feedback regarding your recent stay with us at Alchymist Nosticova Palace.

Of all the positive points you mentioned, needless to say the most rewarding to hear is the appraisal of the staff you encountered. Customer service is always the most important part of staying in a hotel and I'm happy to hear you found out team members attentive, friendly and professional.

We take all feedback seriously, as it is through learning of the areas where we fail our guests' expectations that we can make the necessary improvements to the service offered and all trip advisors comments are taken on board.

Regarding your critical remark about the fire exit stairs. I do fully respect your concern, but being in an old building, with limited space options, it is almost impossible to find another solution than the main stairs as a route out of the building in the case of an emergency. I do agree with you that modern, large purpose built hotels do provide easier and more flexible fire emergency procedures, but please rest assured that our hotel is fully compliant with all laws in this respect. The carpet on the stairs is certificated as non-flammable.


Thank you once again for the informative review; we hope to welcome you back in the near future.

If I can be of any assistance in the meantime please contact me directly.

Yours sincerely,
Lucie Nizka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Alchymist Nosticova Palace

Address: Nosticova 1 | Czech Republic (Praha 1), Prague 11800, Czech Republic (Formerly Alchymist Residence Nosticova)
Phone Number:
Location: Czech Republic > Bohemia > Prague
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Romantic Hotel in Prague
#11 Luxury Hotel in Prague
#32 Business Hotel in Prague
#42 Family Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Alchymist Nosticova Palace 5*
Number of rooms: 16
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Also Known As:
Alchymist Residence Nosticova Prague
Alchymist Residence Nosticova Hotel Prague

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