This is a tired and sad hotel. Its dated and not in a nostalgic, charming way - worn and musty carpets, aging wood panels, and very much feels like you stepped back behind the iron curtain.
We stayed here for a business event, although its shocking that they market themselves as a business hotel when they have such mediocre facilities and unprofessional, indifferent staff.
The hotel is also far from the city so pointless for tourism - its either a 18 euro cab right to the old town, or an inconvenient bus and metro ride. And there is nothing within walking distance of the hotel worth visiting.
Room was large but zero personality and looked like a university student's collection of randomly gathered furniture. My room faced east and had no black out curtains, so even with the drapes pulled it was bright enough to read a book in the room once the sun came up. Also, the room faced the courtyard and there was loud noise and drunks there each night, so forget about leaving the windows open when its warm. The room has a small safe, not large enough to hold a laptop so you have to drag this with you throughout the day.
The room had two bathrooms, both of which were dark with poor mirror lighting. One had a giant bathtub but no toilet. The other had a toilet and a phone booth sized stall shower with a nozzle that only hangs at your chest. Amenities were limited to a small face soap and in-bath gel/shampoo dispenser, and there is no in-room tea kettle or coffee.
This is leads us to the food. The breakfast buffet was appalling, reminded me of kindergarten (not even high school) cafeterias. They have three restaurants, all of which have decent lunches and dinners but service that moves at a glacial speed. The best menu seemed to be Bohemia on the top floor. At a few of the meals, the waiters complained when we wanted separate checks or to charge to our rooms, and the meal amounts were often inaccurate on the final bill (again, a business hotel? No way.)
There is a lobby bar with a nice view of the gardens, but unfortunately it was filled with smokers all day (yes that's right, indoor smoking).
As far as a meeting facility this place is poor - their event salons were crammed and poor AV,and break out rooms were often locked - necessitating us to hunt down elusive hotel staff to unlock them several times. We also ran out of in-room water, and during a few breaks wither they had coffee but no cups, or cups but no water in the coffee machine.
The hotel also gouges you for extras. You have to pay to use their on-site fitness center and pool. I enjoy a relaxing swim after a long day, but unfortunately their pool is closed from 5:00-7:00 most nights for private swim classes. There is a sauna and nice steam room, but these were often out of service during our stay.
Also, this allegedly 'business hotel" charges you for internet in you room, and this is only provided with a ethernet cable, so sorry mobile phone and tablet users. There is free wifi in the lobby, but it is with slow bandwidth and often cuts out.
Lastly, our checkout was a nightmare that made a mess of the last's days agenda - the average wait was 20 minutes, and more than half our group had mistakes in their bills that required the manager to approve, and the hapless desk staff could not do anything themselves. Also the bills are only Czech, no English, which is a challenge if you need to itemise your expenses.
This "Top" and "event" hotel does NOT do what it says on the tin!
- Official Description (provided by the hotel):
- Top Hotel Prague Congress Center**** is part of the hotel complex which also contains 3* and 2* category. TOP HOTEL Prague has been awarded by professionals in the following categories: the company was awarded among the 100 most admired companies in the Czech Republic 2010 (4th place in the category ,,hospitality and accommodation. ... more less
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- Also Known As:
- Top Hotel Prague And Congress Center
- Top Hotel Prague & Congress Prague
- Top Hotel Praha
- Prague Top Hotel