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“Prague Novotel” 4 of 5 stars
Review of Novotel Praha Wenceslas Square

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Novotel Praha Wenceslas Square
4.0 of 5 Hotel   |   38 Katerinska, Prague 120 00, Czech Republic (Praha 2)   |  
Hotel amenities
Ranked #210 of 662 Hotels in Prague
Melbourne, Australia
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Prague Novotel”
4 of 5 stars Reviewed June 10, 2013

A very good hotel. Located a short walk to the main shopping strip this hotel boasts some very good facilities. Excellent Wifi coverage, fitness centre and dinning area all make for an enjoyable stay. The air conditioning system in our room was not working very well, thankfully it was not hot during our stay. The room was neat on arrival but we did identify some small, insignificant cleanliness issues.. Staff are friendly and helpful. Enjoy your stay!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvaPaskova, General Manager at Novotel Praha Wenceslas Square, responded to this review, June 12, 2013
Dear Guest,

Thank you for choosing our hotel during your recent stay in Prague and for taking the time to share your positive comments with the TripAdvisor travellers.

I am very glad to read that we gained your trust towards the services delivered by Novotel Wenceslas Square's team and that we managed to meet your entire expectations.

Indeed, our hotel’s central location, very close to the main city’s attractions, the free Wi-Fi Internet available in the entire hotel, the sauna and the swimming pool, and the relaxing dining area are just a few of the strong points that our hotel offers to its guests.

We took good note of your comment regarding the room cleanliness and your feedback has been presented to our Housekeeping manager for her perusal.

Looking forward to having you as our guest again in the near future.

Respectfully,
Eva Paskova
General Manager
Ibis - Novotel Praha Wenceslas Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,060 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
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  • Spanish first
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English first
Prague, Czech Republic
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 10, 2013

Stood in the hotel for 1 night, in Business Trip scope.
+
The staff is great and helpful ( no comments )
Quite good swimming pool and sauna
Very good location ( just 10 min walking from Charles Bridge )

-
Small rooms & not v luxurious ( did not even have doors to my locker )
Not v clean
Expensive breakfast
V expensive rooms ( > 150 Euro / night without breakfast )

Definitely not a 4*, but more like a 3+.

If the price would be cheaper would go there for the location.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvaPaskova, General Manager at Novotel Praha Wenceslas Square, responded to this review, June 12, 2013
Dear Guest,

Thank you for choosing Novotel during your recent stay in Prague and for taking the time to post a review on TripAdvisor.

I am glad to read that you enjoyed Novotel's central location, very close to the old town and the main attractions in the city and that you have pointed out the professionalism of our team.

I am sorry to hear that you have been dissapointed with our rooms and the price of the breakfast. Meanwhile, kindly allow me to inform you that our rooms are the standard Novotel Novation rooms and most of the Novotel's around the world have this type of room.

We really hope that you will give us the opportunity to better serve you in the near future.

Respectfully,

Eva Paskova
General Manager
Ibis-Novotel Wenceslas Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, USA
1 review
4 of 5 stars Reviewed June 4, 2013

Enjoyed recent stay Novotel Praha Wenceslas Square. Followed advice from other traveller on trip advisor on taking the train from the airport. Super simple and cost effective. Hotel staff was great with giving directions and helping out with car back to airport for early morning flight. Would definitely stay again and will refer others.Great free wifi in the lobby as well.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvaPaskova, General Manager at Novotel Praha Wenceslas Square, responded to this review, June 6, 2013
Dear Guest,

Thank you for taking the time to share your experience at Novotel Wenceslas Square with the Tripadvisor community.

I am happy to hear that we managed to raise up to your expectations. Indeed our hotel's central location, our WI-Fi and our team professionals and positive attitude are just a few points that are recommending our hotel.

We are looking forward to welcoming you back for your future stays and Prague.

Kind regards,
Eva Paskova
General Manager
Ibis-Novotel Wenceslas Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nagpur, India
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 stars Reviewed June 1, 2013

This Novotel property near the Wencheslas square Prague is a good place for a short time stay in the capital of the Czech republic. Very conveniently located from the main attractions of the city this place is a short walking distance from the Wenceslas square which is the centre of many activities and night-life.

The rooms are good sized, with wifi and mid sized bathrooms fitted with tubs. Beds and sleep are very comfortable. The hotel has a heated indoor swimming pool and when it is very cold outside, this is great and very useful for relaxing after a long hard walk.

Surprisingly there was no room service available many a times. The laundry drop and pickup are manual (you have to drop and collect it yourself from the reception). The staff are smiling, very polite and helpful but their spoken English was not as good as I expected.

The Castle, the Charles bridge, the old town square and the old town hall are not very far - situated within a radius of 2 ~ 3 kms the tram is recommended to these places, and the tram station is a 2 minute walk from the hotel. The Wenceslas square is walk-able in about 10 minutes. A walk from the Charles Bridge to the hotel is great fun but little tiring.

The Bar and the restaurant of the hotel are good but eating out is recommended as there are hundreds of restaurants and bars serving good Czech cuisine and beer at the Wenceslas square a short 10 minutes walk from the hotel. The metro station is very near and the Prague main railway station is also quite close.

Taxies are available within a minute's walk from the hotel. Remember in Prague the taxies do not stop on the road by just waving at them, they wait at a taxi stand only and if you have doubts about the distances just take a taxi, dont walk or it will be a very long one.

This hotel is value for money but try the Ibis Hotel adjacent next door if your stay is shorter one as its inexpensive and of the same brand of Novotel Accor.

For a hassle free stay this is a great place with all action within 10 minutes walk away.

Room Tip: The rooms are all good but front facing towards the square are recommended. The inner rooms (facing...
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvaPaskova, General Manager at Novotel Praha Wenceslas Square, responded to this review, June 3, 2013
Dear Guests,

Thank you for choosing our hotel during your recent stay in Prague and for taking the time to share your positive comments with the TripAdvisor travelers.

I am very glad to read that we gained your trust towards the services delivered by Novotel Wenceslas Square's team and that we managed to meet your entire expectations.

Indeed, our hotel’s central location, very close to the main city’s attractions, the free Wi-Fi Internet available in the entire hotel, the sauna and the swimming pool, and the varied breakfast buffet are just a few of the strong points that our hotel offers to its guests.
We took good note of your comment regarding the Room Service and it has already been addressed to our Food and Beverage Manager for his perusal.
Also I have noted your remark regarding the English level of our staff, and we will work on improving their knowledge.

Looking forward to having you as our guest again in the near future.

Respectfully,
Eva Paskova
General Manager
Ibis - Novotel Praha Wenceslas Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andorra
Level Contributor
117 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
5 of 5 stars Reviewed May 28, 2013

This great hotel located within downhill walking distance of the centre of Prague (just 100m from the I.P.Pavlova metro station and about 10 min walk to Wenceslas Square).
The rooms were very spacious and clean with all modern amenities. Wifi is free and throughout the hotel with good signal.
Being able to use the pool, jacuzzi, steam room and gym the morning and late evening. It was very pleasant and the free use of the leisure facilities. The breakfast was rich, so much different types of food to choose from.
A free safe box in the room was so useful even my husband had forgot the car key inside after leaving the hotel)) but the staff was so kind to send it back in a few days. I very appreciated this very nice service.
Overall, the Hotel Novotel Praha Wenceslas Square is the best one in Prague.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvaPaskova, General Manager at Novotel Praha Wenceslas Square, responded to this review, June 3, 2013
Dear Guest,

Thank you for taking the time to share your review about Novotel Wenceslas Square with the TripAdvisor community.

I am pleased to read that you found our location convenient and that you enjoyed the main attractions of the city which are just a stone’s throw away from the hotel.

Furthermore, I am delighted to see that you pointed out our spa and swimming pool, our restaurant offer and Wi-Fi internet connection.
We were more than happy to help you getting back your forgotten items in the safe, as our guests entire satisfaction is our main goal here at Novotel.

Thank you once again for recommending Novotel Wenceslas Square and looking forward to welcoming you back to our hotel soon.

Respectfully,
Eva Paskova
General Manager
Ibis - Novotel Praha Wenceslas Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andover, United Kingdom
Level Contributor
66 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 23, 2013

have spent the last few days here, generally a nice clean hotel, good facilities.
Only concern is the LCD tv in the room was not working for the duration of my stay even though it was reported at the start of each day.
Onsite food good, beer cold although there is plenty of places to eat if you venture out, the hotel suited my timetable for meals.
Breakfast generally ok, a little bit of everything, but not a lot of everything!

Room Tip: I always ask for a low room, second floor is good
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvaPaskova, General Manager at Novotel Praha Wenceslas Square, responded to this review, May 26, 2013
Dear Guest,

Thank you for taking the time to share your review about Novotel Wenceslas Square with the TripAdvisor community.

I am pleased to read that you pointed out the cleanliness of the rooms and as well our breakfast buffet.
Also I took good note of your comment regarding the LCD, and I would like to apologise for this incident.

Thank you once again for recommending Novotel Wenceslas Square and looking forward to welcoming you back to our hotel soon.

Respectfully,
Eva Paskova

General Manager
Ibis - Novotel Praha Wenceslas Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London/Melbourne
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 21, 2013

This is a pretty standard business hotel. Staff were very friendly, breakfast was adequate, room was modern and clean. UNfortunately the room was extremely hot and turning down the aircon only resulted in the loud fan keeping me awake all night. Bed and duvet were very cheap and uncomfortable, pillows were like basketballs and towels were so old that you could nearly see through them.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvaPaskova, General Manager at Novotel Praha Wenceslas Square, responded to this review, May 23, 2013
Dear Guest,

Thank you for choosing Novotel during your recent stay in Prague and for taking the time to post a review on TripAdvisor.

I am glad to read that you enjoyed Novotel's breakfast variety and that you appreciated the cleanlinness of the room and our staff friendliness.
I took good note of your remarks regarding the air conditioning, the towels and the linen in the room. Your feedback is very valuable to us so please allow me to thank you for it.

I really hope that you will give us the opportunity to better serve you in the near future.

Respectfully,

Eva Paskova
General Manager
Ibis-Novotel Wenceslas Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Praha Wenceslas Square

Address: 38 Katerinska, Prague 120 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Praha 2
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#98 Business Hotel in Prague
#133 Family Hotel in Prague
#157 Luxury Hotel in Prague
#186 Romantic Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Praha Wenceslas Square 4*
Number of rooms: 146
Official Description (provided by the hotel):
Located in the historical part of Prague, only 5 minutes walk from the famous Wenceslas Square and National Museum the hotel offers a perfect place for both leisure and business stays. High speed Wi-Fi enables you to stay in touch with your family and friends. After your long day, enjoy the bar and restaurant with international & local cuisine, relax and unwind in the fitness center, indoor swimming pool and sauna. Onsite parking available (fees apply). ... more   less 
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Also Known As:
Novotel Hotel Prague
Novotel Prague
Prague Novotel

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