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“Decent hotel... Pathetic excuse for a gym” 3 of 5 stars
Review of Hotel Novotel Praha Wenceslas Square

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Hotel Novotel Praha Wenceslas Square
4.0 of 5 Hotel   |   Katerinska 38 | Prague 2, Prague 12000, Czech Republic (Praha 2)   |  
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Ranked #216 of 661 Hotels in Prague
Southern California
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
41 helpful votes 41 helpful votes
“Decent hotel... Pathetic excuse for a gym”
3 of 5 stars Reviewed September 20, 2012

Decent hotel... Pathetic excuse for a gym The rooms are decent. Carpet dirty and worn. Breakfast is very good.
The gym is a joke. Heaviest free weight 10kilo, One bike, one treadmill, one worthless weight stack. Even undervalued gyms generally have at least a 50 pound free weight. And just one treadmill and bike means you need to wait in line to use these things..

  • Stayed September 2012
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPraha, General Manager at Hotel Novotel Praha Wenceslas Square, responded to this review, September 30, 2012
Dear Guest,

I would like to thank you very much for taking the time to post your review on Tripadvisor. Thank you very much for all your remarks and comments. They all will help us to improve our service to the future customers. We know that our gym needs improvement, we hope to renovate it during the coming winter.
Thank you for having chosen our hotel for your stay and it is my hope to have the chance to welcome you back again.
Eva Paskova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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896 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Stafford
Top Contributor
194 reviews 194 reviews
31 hotel reviews
Reviews in 50 cities Reviews in 50 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed September 16, 2012 via mobile

Not sure what price standard rooms are - two if us were in here as the Ibis next door hadn't got a twin room

Rooms are way better than the Ibis as is the bar - but overall given the price it depends what you're after ... Somewhere cheap to lay your head? Definitely book the Ibis. Somewhere mid-range that looks good? Well provided you use the restaurant and bar book here

Don't forget though that the Novotel facilities such as swimming pool etc sure available to Ibus customers

Stayed September 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPraha, General Manager at Hotel Novotel Praha Wenceslas Square, responded to this review, September 17, 2012
Dear Guest,
I would like to thank you very much for your positive feedback you posted on Tripadvisor. I am really happy to read that you enjoyed your trip to Prague and stay in our hotel and I am looking forward to welcome you back.
Eva Paskova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 14, 2012

This property is no where near the part of Prague you want to see which is the Old Town Section. It does have a nice pool but the rooms are very utilitarian and basic. In the USA it would be a 2 star. There are so many much nicer places in Prague for the same price point I would not stay here. The only reason we did was because it was part of a tour package. Before the tour we stayed at the Boscolo which was truly luxurious at about the same price as this place. No comparison. I would avoid this property.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPraha, General Manager at Hotel Novotel Praha Wenceslas Square, responded to this review, September 17, 2012
Dear Guest,

I would like to thank you very much for taking the time to post your review on Tripadvisor. I really regret you did not like the stay in our hotel so much. Anyhow I hope you enjoyed your trip to Prague and your vacation!!! I hope to have a chance to rectify your experience in some of our other Novotel hotels among which we have many beautifull properties worlwide.

With kind regards
Eva Paskova
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essex
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed September 12, 2012

We have just returned from the Novotel and found it really quite good. I would say it was more like a 3 1/2 * rather than 4* but the rooms were clean and the service very good. The reason I am rating it as I have done is because of the excellent buffet breakfast which set us all up for the day. The one request I would make to the management is please, please, please stop serving instant coffee at breakfast time. It is horrible and there was no way any of the family would drink it. Otherwise, thank you for making our stay very enjoyable.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPraha, General Manager at Hotel Novotel Praha Wenceslas Square, responded to this review, September 17, 2012
Dear Guest,
I would like to thank you very much for sharing your review on Tripadvisor. Thank you as well for the feedback you gave us. It is important for us to have the opinion directly from our guests. Thank you very much for having chosen our hotel for your stay and looking forward to welcome you back.
Eva Paskova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed September 8, 2012

Our family stayed there between 1-5 September in room 406.

We took the bus (airport express) from the airport and it was only a short walk from bus station to the hotel ( 15min) its cheaper than taxi .

Check in and check out was easy no problems at all at front desk.

Most of the staff was nice , breakfast was good a lot of choices so you always find something to eat.

Cleanliness of hotel is excellent, sauna and pool is somthing we recommend its nice to relax for a while in the afternoon.

Room was like a european standard size ( small) but still enough and theres only shampoo and shower gel, so if you need body lotion, razorblades etc... so bring it from home.

Location was perfect , it took about 30 min to Charles bridge and then we stopped many times to take photos, maybe it takes 15 if you walk without stops.

We only gave it 3of 5 rating, and thats because it feels that the hotel missing some charm or something, we cant really point at it, but if we come back to Prague we will book this hotel, it was great anyway.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPraha, General Manager at Hotel Novotel Praha Wenceslas Square, responded to this review, September 17, 2012
Dear Guest,

I would like to thank you very much for taking the time to post your review on Tripadvisor. I am glad you enjoyed your trip to Prague and thank you for having chosen our hotel for your stay. I will look forward to your next visit!
Eva Paskova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed September 4, 2012

Hotel is clean; rooms smell of tobacco smoke and they are non smoking. The hotel is a little far from the old town; the staff was friendly and the a/c worked well which was great since it was 95 degrees daily

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPraha, General Manager at Hotel Novotel Praha Wenceslas Square, responded to this review, September 7, 2012
Dear Guest,

I would like to thank you very much for taking the time to post your review on Tripadvisor. I hope you enjoyed your trip to Prague and thank you for having chosen our hotel for your stay. I will look forward to your next visit!
Eva Paskova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewiston, Idaho
Top Contributor
77 reviews 77 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed September 1, 2012

I have to admit it WAS a value for your money, but I have enough quibbles that it went from being a 3.75 star down to a 3 star.

First off, the staff were great, and our breakfast was included in the price. I'm not sure how that worked, though, because there were some people who's breakfast was not included, so make sure that you ask when booking. The breakfast was expansive, for American standards. And it was darn good.

My biggest quibbles came from the room. Due to us staying on the hottest day on record of all time in Prague, maybe I shouldn't dock the hotel for us not sleeping well. But, the a/c just was not up to the challenge, and both my partner and I had to sleep on top of the feather duvee. Note that it apparently is very European to not have a sheet, so you sleep under the duvee only. I probably could have asked for one. Also, the bathtub was WAAAAAAAAY off the ground (I'll include a picture). Also, while it is neat that the shower head came off, it wasn't really practical, as there was no shower curtain, and the little glass divider was only 12" (maybe this is very European too? It DID look cool, it just wasn't practical). So, you couldn't really take off the shower head since you'd squirt the hell out of the entire bathroom and you had to stand in one little corner of the tub to shower. It was irritating. The bathroom had a vent, but it didn't work at all. Shower with the door open, unless you're trying to steam the wrinkles out of your clothes.

There was one 110v plug in for shavers in the bathroom. It also made a good cell phone charger, you just had to make sure your cell was OFF or the plug would get too hot.

Our room was quiet and we never heard anyone else.

The gym was quite small, but it was nice that there were dumb bells. There was a recumbent bike, one treadmill, and a lat pulldown/row machine, an exercise ball, and some mats. And it was hotter than hell in there, even early morning (5am) when I worked out. Note that it supposedly doesn't open until 0700, but the staff said that you can go in there early if you want or after it closes. While I didn't go in the pool, it looked nice.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPraha, General Manager at Hotel Novotel Praha Wenceslas Square, responded to this review, September 7, 2012
Dear Guest,
I would like to thank you very much for sharing your review on Tripadvisor. Thank you as well for the feedback you gave us. It is important for us to have the opinion directly from our guests. Thank you very much for having chosen our hotel for your stay and looking forward to welcome you back.
Eva Paskova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Praha Wenceslas Square

Address: Katerinska 38 | Prague 2, Prague 12000, Czech Republic
Location: Czech Republic > Bohemia > Prague > Praha 2
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#114 Business Hotel in Prague
#150 Family Hotel in Prague
#150 Luxury Hotel in Prague
#197 Romantic Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Praha Wenceslas Square 4*
Number of rooms: 146
Official Description (provided by the hotel):
Located in the historical part of Prague, only 5 minutes walk from the famous Wenceslas Square and National Museum the hotel offers a perfect place for both leisure and business stays. High speed Wi-Fi enables you to stay in touch with your family and friends. After your long day, enjoy the bar and restaurant with international & local cuisine, relax and unwind in the fitness center, indoor swimming pool and sauna. Onsite parking available (fees apply). ... more   less 
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Also Known As:
Novotel Praha Wenceslas Square
Novotel Hotel Prague
Novotel Prague
Prague Novotel

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