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“Ideal for a week-end break in Prague” 4 of 5 stars
Review of BEST WESTERN Hotel Kinsky Garden

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BEST WESTERN Hotel Kinsky Garden
4.0 of 5 Hotel   |   Holeckova 7, Prague 15000, Czech Republic (Praha 5)   |  
Hotel amenities
Ranked #153 of 662 Hotels in Prague
Certificate of Excellence
London, United Kingdom
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Ideal for a week-end break in Prague”
4 of 5 stars Reviewed April 3, 2013

I was on a leisure trip to (wonderful and captivating) Prague with my wife over the week-end prior to Easter 2013, and elected the Kinsky Gardens for the positive feedback it garnered over time on TripAdvisor.

I was thoroughly pleased with the quality of the hotel: location-wise it's brilliant, as it's far enough from the city centre buzz but close enough for the latter to be easily reached with a 10min walk or 5min tram ride. I found hotel staff to be competent, welcoming, helpful, friendly. While rooms are somewhat undersized for a 4*, they're very tidy and comfortable.

I can hardly find any reason why I would neither return nor recommend this hotel.

Room Tip: Hard to tell as the room we were given suited us pretty well.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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743 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Mechelen
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed March 30, 2013

I'm used to staying at Best Westerns in Europe for Business trips and I was not impressed at all by this one (compared to the once I usually stay). Basic hotel, staff could be more "client/service oriented" (although we noticed that "service" is not something you need to go to Prague for. We were a bit shocked about the coldness and even rudeness of local people towards tourist there...). Rooms were small size, but clean and all the necessities were there. ; The one thing we absolutely didn't like is how warm our room was! (and actually the whole hotel) It was - 5C outside at night and we still had to sleep with the window open, because our room was like a sauna! We asked the staff at the reception to have a look at this, but I'm sure nothing was done about it as we kept sleeping in this sauna for another 2 nights. Breakfast: medium choice, nothing special (yoghurt, fruit, cheese, eggs...) could be nicer presented, I usually really like breakfast time in hotels, but this time, I just sticked to my coffee with toast.
I would not say it's a bad hotel, it was clean and meets all the basic requirements, with a touch of luxury... however: staff could be more friendly and especially the distance to the city is a main "negative" point. It is quite a walk... ok, there is a metro near by, but next time I would definitely prefer to stay closer to the city centre.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kinsky G, Manager at BEST WESTERN Hotel Kinsky Garden, responded to this review, May 29, 2013
Dear Sir,

thank you very much for your feedback, its really important for us !! Ifeel very sorry that our staff did not meet your expectation and I would like to assure you that we provide our staff with very good training, but as I can read your other comments you did not find all locals people friendly which is nothig much I can do with.... The temperature in the rooms is self regulated in each room so I will definitely find out if every controler in each room is working properly. Regarding your comments about our breakfast, we trying to change the offer at the breakfast buffet to meet as many expectations as we can so once again, thank you very much for your comment. Our hotel is located 10 minutes walk from the Charles Bridge and from there you can easily walk to the Old Town Square and see most of the main sights.

So once again Iam very sorry that our services did not meet your expectations.

Greetings from Prague,
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Glasgow, United Kingdom
Level Contributor
123 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed March 29, 2013

The location of the hotel was very good - only a five minute tram ride to many attractions including Prague Castle, the Old Town and New Town. The rooms very clean and were a decent size - however they did get very warm during the night. Also would have liked some tea/ coffee in the room. The staff were very pleasant and helpful and the breakfast was decent enough for the price.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kinsky G, Manager at BEST WESTERN Hotel Kinsky Garden, responded to this review, May 29, 2013
Dear Kathryn,

I appreciate your comments. Iam really sorry that the room did not get enough warm for you during the night. Next time please ask our reception staff to help you with this. I would like to let you know that there will be tee, coffee facilities in every room very shortly so everyone can enjoy and tea in their room.

So once again thank you for your stay and I hope we will see you in our hotel again.

Greetings from Prague,
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Level Contributor
3 reviews
5 of 5 stars Reviewed March 29, 2013

I stayed in this hotel during my business trip to prague in march. Lovely small, great located hotel suitable for business travelers. Very friendly and helpfull staff !! Walking distance to the andel business centre.......Higly recommended.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kinsky G, Manager at BEST WESTERN Hotel Kinsky Garden, responded to this review, May 29, 2013
Dear,

thank you very much for your feedback. We are happy that business men find our hotel comfortable for the busy stay in Prague. Whenever you will come to Prague again, do not hesitate to contact us directly.

Greetings from Prague,
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Kungsbacka, Sweden
1 review
4 of 5 stars Reviewed March 28, 2013

The Hotel is very nicely located. With the many bridges one can easely reach the New Town as well as the Old Town. Prague Castle is not far away either.
The Hotel staff is wonderful, and the rooms are nice and warm.
We recommend this Hotel highly.
The breakfast was very good and the choices where many.
Overall very good, and we will be back.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kinsky G, Manager at BEST WESTERN Hotel Kinsky Garden, responded to this review, May 24, 2013
Dear Michel and Pethra,

Thank you for your kind review full of compliments. We do our best to make our clients happy and satisfy all their wants during their stay with us and it is great to know that you are one of them. Thank you for adding your photos, we appreciate that! We will be looking forward to your next visit.

Greetings from Prague,

Lucie
Hotel Manager
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Johannesburg, South Africa
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 27, 2013

Great location, about 2km from the old city center. Nice rooms and good breakfast. Would go back to this hotel. They accommodated our early checkout, there was parking for the car, and the rooms were clean and comfortable. Only thing missing was coffee/tea in the room. Minibar quite expensive as well.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kinsky G, Manager at BEST WESTERN Hotel Kinsky Garden, responded to this review, May 24, 2013
Dear ,
Thank you for choosing BEST WESTERN Hotel Kinsky Garden **** for your stay in Prague. It was our pleasure having you here as well as reading your review of your stay with us. I would like to inform you that we are planing to get coffee and tee making facilities in each room very shortly.
We hope to have a chance to welcome you back soon!
Best Wishes
Lucie
Hotel Manager
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Bradford, United Kingdom
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 24, 2013 via mobile

Stayed for 3 nights in a spotless twin room. Hotel a surprisingly quick walk from the city centre, we didn't bother using the trams at all. Staff very obliging and spoke good English. Wifi availability on 2nd floor was a bit hit and miss but ok in the lounge areas. We ate out at night (try Pierre Paul Jacques wine bar nearby) but breakfast was superb - continental with lots of choice and amazing rye bread. If you want a good hotel away from the city bustle this is a good value-for-money choice.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Kinsky Garden

Address: Holeckova 7, Prague 15000, Czech Republic
Location: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
#80 Family Hotel in Prague
#82 Business Hotel in Prague
#125 Luxury Hotel in Prague
#133 Romantic Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Hotel Kinsky Garden 4*
Number of rooms: 60
Official Description (provided by the hotel):
Located in the Mala Strana quarter, BEST WESTERN Hotel Kinsky Garden 4 star hotel in Prague offers you the comfort of its warm and elegant rooms, for a pleasant stay in the most charming European capital. BEST WESTERN Hotel Kinsky Garden hotel is located in the peaceful Mala Strana area that is well served by public transportation. Perfectly situated in a renovated 19th century building, the hotel is a convenient starting place for discovering the historical center. BEST WESTERN Hotel Kinsky Garden Hotel, for a leisure or business hotel stay in central Prague. ... more   less 
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Also Known As:
Best Western Premier Kinsky Garden Hotel Prague
Best Western Hotel Prague
Best Western Prague
Prague Best Western

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