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“pleasant stay” 5 of 5 stars
Review of K+K Hotel Fenix

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K+K Hotel Fenix
4.0 of 5 Hotel   |   Ve Smeckach 30, Prague 110 00, Czech Republic (Nove Mesto (New Town))   |  
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Ranked #72 of 662 Hotels in Prague
Certificate of Excellence
London, United Kingdom
1 review
“pleasant stay”
5 of 5 stars Reviewed August 5, 2013

All reception staff members were very helpful especially Gabriela and Tereza.
Wide selection of breakfast served from 7am till 11am.
Situated close to Wenceslas square.
Wellness centre was also quiet good.
Overall received excellent customer service with good value for money.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,108 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
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  • Danish first
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English first
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 29, 2013

Found this hotel after reviewing several online and was not disappointed! Excellent hotel in a great location. Just around the corner from Wenceslas square. Nice, comfortable rooms with AC and great, very comprehensive breakfasts! Rooms were clean and well cared for. All of the staff were very pleasant and helpful! The driver they selected was waiting for us as we got off the plane and took us right to the hotel. We were very satisfied with the location, service and quality and would highly recommend this hotel. Would definitely stay there again!

Room Tip: upper floors. in the back, quiet
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, July 30, 2013
Dear SaintlyDoc

Thank you for your review and further recommendation to the other travelllers.

I am really pleased to read such a positive feedback, especially about our location, quality and staff beeing helpful.

Anytime travelling to Prague, we will be delighted to welcome you back in our hotel.

With best regards from Prague

Marie Zlesakova
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 27, 2013

We booked into Hotel Fenix for a 3 night business/pleasure stay , we chose it purely on the trip advisor ratings. It was a good choice, the hotel looked exactly as it appears on the web site stylish and moden !It is spotlessly clean, the beds are comfortable and the bathrooms are fitted to a very high specification. Although the hotel is opposite a strip club this was not a problem as the air-conditioning and the double glazing were without fault .The reception staff were very efficient and all spoke perfect english and got to know us very quickly. The hotel is a 3 minute walk from the metro and central to most of the main sites. When I return to Prague I will re-book Hotel Fenix.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, July 30, 2013
Dear Mrs. Belinda

Thank you for reviewing our property.

I am delighted to find out, that your experience did fully met your expecations, especially the cleanness and quality of the service at the reception.

We are looking forward to your next stay in any of our K+K Hotels.

With best regards from Prague

Marie Zlesakova
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 26, 2013 via mobile

Kk Hotels Prague Review

I stayed here from Monday 22nd till Saturday 27th of July 2013. The cost of this stay was 414 euros and I prepaid 27 euros for taxi pick up from the airport. The taxi pick up was really good as be was waiting for me in arrival and the ride was very comfortable.

The hotel staff were great. They helped me (with a smile) whenever I needed something.

The location of the hotel is great, being located one minute from the Wilsonova square, which in my opinion is one of the nicest places in Prague.

The room was clean and more than enough for me and my needs. At the time of my stay, Prague had hot weather and the air conditioning was a great benifit.

The breakfast was included with the stay and again it was more than sufficient for me.

The wifi, which was very important to me, was generally very good but I would lose signal on my apple devices regurarly in my room. But in the lobby, which was a very nice area, the signal was very good.

The gym is not really a gym and although I had initially wanted to use the gym during my stay, the room was way too small with only few machines so instead I enjoyed the sauna, which was very nice.

Overall, I would recommend staying at KK Felix hotel.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, July 30, 2013
Dear Mr. AjmalSultany

Thank you for eviewing our property and further recommendation to the other travellers.

It is rewarding to read compliments about our staff as we focus on training our staff to be professional, attentive and try always to accommodate all of our guests`s needs. With pleasure I will pass our compliments to our entire team. It will help them to stay motivated and keeping to provide the best customer care.

Thank you also for emphasizing our central location, cleanness and equipment in the room.

I forwarded your comment about not sufficient WiFi signal in the room to our IT specialist.

With best regards from Prague

Marie Zlesakova
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Kingaroy, Australia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 25, 2013

K and K Hotel was a lovely place to stay in Prague. All of the staff were very friendly and helpful. The room was spacious, clean and modern. Our room was at the back and very quiet. Not sure about the noise level from the street in the front rooms. Internet was good and usually reliable. There was avert wide range of cold and hot foods available at breakfast. Only downside was habit was a little far away from the old part of town, although there was a tram stop 2 blocks away. Would definitely recommend this hotel.

Room Tip: Perhaps ask for a back room?
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, July 30, 2013
Dear Mr. Wanderlust905

Thank you for further recommendation to the tripadvisor comunity.

Your positive words are the best appreciation to our effort in the customer service. With pleasure I will pass your feedback to our entire team.

We hope to welcome you in any of our K+K Hotels in the near future again.

Best regards

Marie Zlesakova
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stockholm
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 25, 2013

+ Location
+ Nice and well apointed rooms
+ Nice staff
+ Very clean
+ Bar was good for drinks before and after going out
+ Very quiet room and good beds
+ Minibar is cheap

- Did not like the breakfast, good variation but very simple
- Cleaning crew always came around 9.30-10.30 in the morning, either waking us or finding us getting ready for breakfast

We went to Prague to party and enjoy the city, never noticed the stripclubs so not a problem for us.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beirut, Lebanon
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 22, 2013

We stayed at the hotel for 4 nights. Staff was very helpful and kind. They gave us helpful tips about where to eat and how to book shows. Breakfast was very good. Rooms were clean and a decent size. Best of all the hotel is situated only 2 minute walk from main shopping street and only a 10 minute walk from the Old town. Would definitely stay here again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about K+K Hotel Fenix

Address: Ve Smeckach 30, Prague 110 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Prague
#63 Luxury Hotel in Prague
#64 Family Hotel in Prague
#65 Romantic Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — K+K Hotel Fenix 4*
Number of rooms: 128
Official Description (provided by the hotel):
This first class hotel, a remarkable architectural landmark, enjoys an excellent location in an upcoming lively area, just a few steps from lively Wenceslas Square, the "Golden City's" centre with all its wonderful sights, museums, shops and restaurants. As all K+K Hotels, it offers state-of-the-art amenities, elegantly furbished guest-rooms and combines contemporary interior design and the best of traditional hospitality. Free Wi-Fi in all guest rooms and public areas. Free access to the hotel's Business Lounge (PCs, printer and international newspapers). Free access to the Wellness Area with gym and sauna. Complimentary coffee and tea making facilities in the rooms. Complimentary downloads of over 3.000 International newspapers. ... more   less 
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Also Known As:
k Hotel Fenix
k Hotel Prague

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