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“Perfect location” 4 of 5 stars
Review of K+K Hotel Fenix

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K+K Hotel Fenix
4.0 of 5 Hotel   |   Ve Smeckach 30, Prague 110 00, Czech Republic (Nove Mesto (New Town))   |  
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Ranked #73 of 663 Hotels in Prague
Certificate of Excellence
Beirut, Lebanon
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Perfect location”
4 of 5 stars Reviewed July 22, 2013

We stayed at the hotel for 4 nights. Staff was very helpful and kind. They gave us helpful tips about where to eat and how to book shows. Breakfast was very good. Rooms were clean and a decent size. Best of all the hotel is situated only 2 minute walk from main shopping street and only a 10 minute walk from the Old town. Would definitely stay here again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,111 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
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English first
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 17, 2013 via mobile

When I booked the room for about 300€ for 4 nights I wasn't sure if the hotel whould be good or not. But I was in for a big surprise.
This is easiest the best hotel I stayed in for this price. The rooms are clean, modern and look nice. I will stay here every time I come Prague.

No reason to change.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 15, 2013

We stayed here a few months ago but only just found the time to review. It was a great hotel and definitely did not disappoint. The rooms were a good size, clean and modern. The hotel reception is very nice and the staff were very accommodating. It wasn’t a very lively hotel. We had a drink at the bar one evening before going out and we were the only ones. It is located around a 10-15 minute walk from the Old Town Square which was fine for us. We also used the spa downstairs in the hotel which was lovely and we also paid to have a massage. Overall a fantastic stay and would definitely recommend

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, July 16, 2013
Dear Mrs. Sarahld1985

Thank you for further recommendation to the other travellers.

I am delighted to read, that you still have positive memories on your stay in our K+K Hotel Fenix few months ago.

With pleasure I will share your compliments with our colleagues at the reception.

We hope to welcome you in our hotel in the near future again.

Best regards from Prague

Marie Zlesakova
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
56 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed July 14, 2013

Location: Excellent. Walking distance to old town, and close to metro station. Only one metro stop away from the main station (which was convenient when arriving by train from other cities). About 10 minutes walk from the main train station otherwise. Roughly 10 minutes from some of the main tram lines.

Staff: The staff went above and beyond many that we’ve seen on this trip. While Americans try to be obvious though when they provide extremely good service, the Czech staff are subtle in their delivery and don’t expect anything in return. We were greeted by Petra upon arrival. She had a very welcoming smile but hid the fact that she had upgraded our room and left a bottle of champagne in it on the basis of noting that it was our honeymoon (I had emailed the hotel earlier simply to double check our reservation – we had a previous experience in Washington DC where they just discarded our room despite booking 6 months in advance). Petra only gave the game away when she gave us a pre-prepared key with the room number crossed out in place of another. I asked her about the room change and she dodged the question. I later asked about the champagne to which she just smiled and said – “It is your honeymoon isn’t it?”. Very kind in this respect, but it was typical of the service we received throughout the stay.

Rooms: The rooms were comfortable, and large (yes the upgraded room was nice – but other rooms looked reasonably sized as well). The breakfast served as part of the hotel room cost was excellent – best breakfast service on our 5 week trip.
Would I stay again: Excellent value, excellent staff, excellent location – not only would I stay here again, I’ve already recommended the hotel to friends who are heading to Prague soon.

Other notes: The manager of this hotel needs to give a thank you to Petra from us.

Only downside - Smoking in the foyer. This should be eliminated for a perfect score.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, July 16, 2013
Dear Mr. Glenn S

Thank you for choosing our hotel for your honeymoon trip to Prague and taking time and reviewing our property.

Your positive words are the best appreciation to our colleagues in the customer service. I can assure you, that I will share your compliments with the entire team, especially with Petra and our team in the breakfast restaurant.

Thank you for rating our hotel as 5 star. It is obvious, that we could have exceeded your expectations with provided services.

Dear Mr. Glenn S, anytime travelling to Prague, we will be glad to welcome you in our hotel again.

Best regards from Prague

Marie Zlesakova
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
somerset
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 14, 2013

We arrived at almost midnight on a Firday evening, from the moment we stepped through the door until we left 3 days later, everything was really great. The staff were very helpful and friendly, both at reception, at breakfast and room service. The reception was particularly informative and helpful with all our queries. The room was very clean and comfortable with all mod cons and free wi-fi.
Breakfast was a treat, with a whole variety of choices, including a hot breakfast, and it was constantly being refreshed. We had a late flight and they stored our luggage free of charge and with a smile. I would happily stay there again.
If there was one point that might put people off, it would be the fact that it is a little seedy outside the hotel, a strip club and a cafe where it is obvious that dealing is going on, from afternoon onwards. No fault of the hotel, and thankfully the hotel is only 50 mtrs from Wencestlas Square, but a shame for such a nice hotel. Saying that, I would not let it stop me enjoying this hotel.
Prague was lovely and good food and drink were to be had at very reasonable prices.
I did not use the hotel spa so have not commented on it in the ratings.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, July 16, 2013
Dear Mrs. Bblyer

Thank you for your nice review.

It is very rewarding to read about your pleasant experience with our quality of services. With pleasure I will forward your compliments to all of our colleauges, especially to the reception, breakfast service and housekeeping department.

We hope to welcome you in any of our K+K Hotel in the near future again.
Best regards from Prague

Marie Zlesakova
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
reus (catalonia)
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 13, 2013

Unfortunately, we couldn't sleep the first night because of the noise; the following nights were quite and peacefull. Location excellent, walking accesss to all that places one is supposed to visit. Easy connection to airport (bus+tube) with the station at 4 minutes walk. Great breakfast, you can also have a glass of Bohemian Sek (sparkling wine). Friendly and helpful staff. Free wi-fi in the rooms and computer+printer facilities in the ground floor; however the internet ran there too slowly (old computer?).

Room Tip: when booking, insist on a A/C+machinery noise-free room
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 8, 2013

We stayed at the K+K Fenix for two nights while we were in Prague. Overall, it falls short of luxury hotel status, but well above the level of a standard American hotel chain.
The room and bathroom were big for a European hotel room (the mini-bar was enticing, but sadly, not free). Good location just a block from Wenceslaus Square and Prague's Old Town, although there are a couple strip clubs right next to the hotel. These were not noisy or bothersome to us (two 20-something girls) at all, but on our way back to the hotel one evening, some of the strip club staff were... um... enthusiastically inviting some young male passersby to pay a visit.
Best thing about the K+K Fenix: BREAKFAST. It was the biggest and best free hotel breakfast we've ever had, featuring everything from sausages to champagne to yogurt, and anything else you might want.
Side note: The best way to get there from the airport is to book in advance online - we used Prague Airport Transport, and were dropped off and picked up right at the door.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, July 12, 2013
Dear Pty. Meg D

Thank you for reviewing our property.

I am pleased to find out, that you had a pleasant stay in our K+K Hotel Fenix, especially about our central location and wide selection at the breakfast buffet.

Anytime travelling to Prague, we would be delighted to welcome you in our hotel again.

Best regards

Marie Zlesakova
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about K+K Hotel Fenix

Address: Ve Smeckach 30, Prague 110 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in Prague
#64 Luxury Hotel in Prague
#65 Romantic Hotel in Prague
#71 Family Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — K+K Hotel Fenix 4*
Number of rooms: 128
Official Description (provided by the hotel):
This first class hotel, a remarkable architectural landmark, enjoys an excellent location in an upcoming lively area, just a few steps from lively Wenceslas Square, the "Golden City's" centre with all its wonderful sights, museums, shops and restaurants. As all K+K Hotels, it offers state-of-the-art amenities, elegantly furbished guest-rooms and combines contemporary interior design and the best of traditional hospitality. Free Wi-Fi in all guest rooms and public areas. Free access to the hotel's Business Lounge (PCs, printer and international newspapers). Free access to the Wellness Area with gym and sauna. Complimentary coffee and tea making facilities in the rooms. Complimentary downloads of over 3.000 International newspapers. ... more   less 
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Also Known As:
k Hotel Fenix
k Hotel Prague

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