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“Cosy and modern” 4 of 5 stars
Review of Hilton Prague

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Hilton Prague
5.0 of 5 Hotel   |   Pobrezni 1, Prague 186 00, Czech Republic   |  
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Ranked #136 of 662 Hotels in Prague
Certificate of Excellence 2014
New Delhi, India
Top Contributor
120 reviews 120 reviews
42 hotel reviews
Reviews in 44 cities Reviews in 44 cities
83 helpful votes 83 helpful votes
“Cosy and modern”
4 of 5 stars Reviewed December 20, 2012

Beautiful hotel and a wonderful location. Everything worth visiting was within walkable distance. Metro station was just cut across the store and voila! Malls, river, bus station, tram station, X'Mas bazaar - everything could be approached within 2 mnts to 25 mnts walking distance. SErvice was wonderful - the best was - i left behind one full set of clothes in the closet. After reaching back India, i realised my mistake, wrote to the hotel, they connected my mail to house keeping head and to cut the story short - within 5 working days and by charging a meagre sum of 17Euros for the parcel i received all my clothes intact at my home in India. WOW i felt and they have made me their regular guest if and ever i am in Prague again.. thankyou in particular to Lucia and Zuzana (housekeeping team) for such an efficient response management.

Room Tip: Ask for room that overlook the riverside
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tereza_vaskova, Guest Relations Manager at Hilton Prague, responded to this review, December 20, 2012
Dear Promila B,

First of all thank you for staying in Hilton Prague and for taking your time to share your traveller’s experience from our property.

I was very pleased to learn that you remained highly satisfied with your stay and with the service provided by our team members especially with Lucia and Zuzana from our Housekeeping Department.

Please, note that our guest satisfaction and feedback are of great importance to us and rest assured that your comment would be shared with the rest of the team since it is a great motivator.

I would personally share your comment with Lucia and Zuzana, which I am sure they would very much appreciate and if I could speak instead of them, they would be very happy that the matter was solved up to your satisfaction.

Dear Promila B, thank you once again for your most valuable and wonderful feedback and I do hope we would have the opportunity to welcome you back in our hotel soon.

Merry Christmas and happy New Year!

Sincerely yours,

Tereza Vaskova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,613 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (463)
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Patras, Greece
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 19, 2012

A big hotel that has something unique.
Its ceiling on the centre of the hotel is made of glass. Which means that it has natural light and of course it is atmospherical.
As a building it has nothing particularly beautiful, or unusual, but it is very friendy, good rooms, great breakfast and of course as a Hilton is a guaranteed hotel.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tereza_vaskova, Guest Relations Manager at Hilton Prague, responded to this review, December 20, 2012
Dear Katerina V,

Thank you for choosing Hilton Prague as your home away home during your recent visit of Prague.

I was very happy to read that you remained satisfied with your stay and the ambience of our hotel lobby.

I do sincerely hope that we would have the opportunity to welcome you back in our property and the beautiful city of Prague in the near future.

Merry Christmas and happy New Year!

Tereza Vaskova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
91 reviews 91 reviews
50 hotel reviews
Reviews in 40 cities Reviews in 40 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed December 18, 2012

Great Hotel in very good location. The hotel is really,really nice and new. The atrium is really the bonus of this hotel. The rooms are big and nicely decorated,the beds are big enough :) The bathroom is big and the shower has good water pressure. We were there in new years eve and the party and the restaurants arrangements were very good(a bit pricey but..). The bar at the top of the hotel is offering a fantastic view over the city of Prague. All the staff are are very informative and always smiling. The only issue that we found is that the parking is expensive..when we stayed there the parking was around 25 Euros per day..which in my opinion is bit pricey :)
Other than that,very good experience at really good hotel.
(Stayed there in 2010)

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tereza_vaskova, Guest Relations Manager at Hilton Prague, responded to this review, December 20, 2012
Dear Barabbas_10,

Thank you for staying in Hilton Prague during your recent visit of Prague and for taking your time and share your most valuable feedback with other travellers and our property.

I was very pleased to learn that you remain highly satisfied with your stay and the service provided by our team members.

Concerning your comment about the parking, allow me to mention that the parking charge is in the same price line with the other 5 star properties in Prague.

Dear Barabbas_10, thank you once again for sharing your comment with us and I we are looking forward to welcome you back in the near future.

Have a wonderful Christmas and happy New Year!

Tereza Vaskova
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Czech republic
Top Contributor
54 reviews 54 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 13, 2012

Great bulding with amazing atrium (hotel was originally named Atrium before becoming Hilton), nice rooms, friendly staff. Great Executive lounge!
The location is not directly in the center of Prague and can be a bit strange at first sight, however it is just couple minutes walk from metro station and just about 10-12minute walk to the center of Prague.
We stayed two times at Hilton Prague and both stays were perfect.
We traveled quite a few Hilton family hotels across Europe and UK and I am glad that we have the best one in Prague where I come from!

Room Tip: Get room with an Executive lounge access
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tereza_vaskova, Guest Relations Manager at Hilton Prague, responded to this review, December 20, 2012
Dear bobcz,

Thank you for choosing Hilton Prague as your home away home and for taking your time to write such a wonderful review.

I was delighted to learn that your stay and service provided by our team members was up to your satisfaction.

Moreover, I was happy to read that you enjoyed our beautiful Executive Lounge and the service provided by the team.

Please rests assured that your feedback would be shared with the rest of the team since it is an amazing motivator for us and make us happy.

Dear bobcz, since you wrote that this was already your second time with the Hilton Prague family, I would be more than happy if we could welcome you in our property in the near future.

Please, be so kind and contact me prior to your arrival on dutymanager.prague@hilton.com so I could personally assist you with your booking.

Have a very merry Christmas and happy New Year!

Sincerely Yours,

Tereza Vaskova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 13, 2012

The hotel is located very close to the metro, bus and trolley and it only takes a few minutes to reach old town. The food in the restaurants is wonderful, but a bit pricey. Wonderful help from Viking River Cruise with tours and suggestions for siteseeing.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tereza_vaskova, Guest Relations Manager at Hilton Prague, responded to this review, December 20, 2012
Dear mimisharpe,

I was very pleased to learn that your stay with us was up to your expectations and that you remained highly satisfied with the service provided by our team members especially in the team from our lovely Executive Lounge.

I would definitely share your feedback with the rest of the team since this act as a great motivator for all of us.

I sincerely hope that we would have the great opportunity to welcome you back in our hotel and in the beautiful city of Prague.

Please, do not hesitate and contact me prior to your next arrival on duty.manager@hilton.com as I would be more than happy to assist you.

Have a very merry Christmas and a happy New Year!

Sincerely Yours,

Tereza Vaskova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Top Contributor
73 reviews 73 reviews
18 hotel reviews
Reviews in 41 cities Reviews in 41 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed December 12, 2012

I have stayed at the Hilton Old Town and the Hilton Prague, and this hotel is by far the prettier of the 2..it has a casino inside and the rooms are Beautiful...The upgraded room was definitely a bonus!

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tereza_vaskova, Guest Relations Manager at Hilton Prague, responded to this review, December 20, 2012
Dear ironmancb,

Thank you very much for staying at the Hilton Prague Hotel as well as for sharing your experience of your stay with us and other travellers.
I am pleased that the hotel met your expectations and that the team provided you a comfortable stay.

The entire Hilton Prague team is looking forward to open the doors of our hotel for you again and sending you all the best from Prague.

Sincerely Yours,

Tereza Vaskova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moncton, Canada
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed December 11, 2012

We stayed at this hotel as part of a Viking River Cruise so reservations were made by Viking and I was most pleased with this hotel. It's close to the shopping area, restaurants and the Old Town.
The hotel itself is gorgeous with a beautiful atrium which includes the front desk, lobby, several restaurants and a piano bar. The guest rooms were great with comfortable beds, a flat screen TV, an electric kettle which we used to make tea and even terry bathrobes. The bathroom facilities were divided into two rooms: one with a toilet and small sink and another with a bath tub/shower and a sink. Our room overlooked the Atrium so we had a good view of this area. The only drawback with this was that smoke rose up from people smoking in the Atrium. If I was to stay here again, I would ask for a room with a street/outside view. The staff in the cafe, breakfast area and front desk were all most pleasant and accommodating. I was even able to cash some Euros into Czech Krowns at the front desk. A very sweet lady named Alice assisted me with this. We used the computer room which is off the lobby and there were five computers with quick Internet access and a couple of printers where we were able to print our airline boarding passes. All in all the Prague Hilton is a wonderful hotel with great staff who all seem to speak English. There was never a communication problem at all,

Room Tip: Because many people still smoke in public areas in the Czech Republic, if you don't like the sme...
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tereza_vaskova, Guest Relations Manager at Hilton Prague, responded to this review, December 20, 2012
Dear Linda 154958,

I would like to express my thanks for your beautiful feedback you posted here on Trip Advisor.

I am very glad that you had a great time at our property and that the overall impression about the provided service and facilities was most positive.

The biggest pleasure for me was to read about the pleasant and welcoming service of our team members which you experience. I will personally share your feedback with the entire team and I am sure it is a great appreciation for them.

I would like to kindly offer you my assistance prior to your next arrival to Prague and certainly I will accommodate you in a room with outside view. Please contact me under dutymanager.prague@hilton.com accordingly and I will arrange your reservation.

With best regards,

Tereza Vaskova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Prague

Address: Pobrezni 1, Prague 186 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Prague
#53 Business Hotel in Prague
#87 Family Hotel in Prague
#93 Romantic Hotel in Prague
#113 Luxury Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Prague 5*
Number of rooms: 791
Official Description (provided by the hotel):
Hilton Prague is a perfect base to discover the beauties of Prague. It is located within walking distance to the city centre full of local attractions, shops and a lively night scene. Hilton Prague houses 3 restaurants and 2 bars including the 24-hour Café Bistro, CzecHouse Grill & Rotisserie with modern international cuisine and Czech specialties, offers panoramic views from its award-winning Cloud 9 Sky Bar & Lounge, the Zest Bar and 24-hour Room Service. Every morning you can enjoy a rich buffet breakfast at Atrium restaurant. All rooms provide high-speed internet access, with a choice of a wired or wireless connection (Fee applies). A state-of-the-art fitness centre with cardiovascular machines, an indoor swimming pool and a spa centre are at your disposal. Massages are available as well. This hotel offers 37 individual conference and meeting rooms as well as Congress Hall and a Hilton Grand Ballroom, the Hilton Prague Czech Republic hotel is the perfect choice to host any event, whether for business or pleasure. The Hilton Prague Hotel was awarded as Top Responsible Hotel & Restaurant in the Czech Republic, 2013 by Business for the Company Platform; Best Business Hotel in Eastern Europe for four consecutive years, Business Traveller Awards 2013; Best Business Hotel in the Czech Republic, World Travel Awards 2013; Best Business Hotel in the Czech Republic for four consecutive years, Business Destinations Travel Awards 2013; and Best Hotel in the Czech Republic for six consecutive years, TTG Travel Awards 2013. ... more   less 
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Also Known As:
Hilton Prague Hotel Prague
Hilton International Prague
Prague Hilton International
Hilton Hotel Prague

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