Ive been visiting the Diplomat on and off now, for over 20 years and this time I was saddened to find that the standards seem to be slipping. The receptionists were rather cold and unwelcoming and although I'd asked for a room at the back or the side, I was given one at the front - very noisy even with the window shut. There used to be a little park at the side of the hotel but this is now being built on - another source of considerable noise!
I found that the room was clean although beginning to look a little shabby around the edges; I found that was unable to turn off the floor standing lamp from the switch at the side of the bed and therefore, I had to actually remove its plug from the wall socket. I reported this to reception in the morning and was assured it would be repaired - by the time I left 5 days later, it still hadn't.
Worst of all though was that my room wasn't cleaned for 2 days; I came back to the hotel on the 3rd day before lunch and luckily managed to catch one of the chambermaids who cleaned it otherwise it would have been 3 days without cleaning!
The breakfast is still very good but the service in the CD Club Restaurant and Cafe Klimt is very slow - a hot dish ordered in the Cafe took nearly 50 minutes to arrive!
I shall have to think very seriously before I book accommodation at this hotel again!
- Official Description (provided by the hotel):
- The 4-star Diplomat Hotel Prague is one of the largest hotels in Prague. It is renowned for its excellent conference and event facilities. Surrounded mainly by diplomatic residences and its location close to Prague castle, to the historical city centre and to the international airport, the hotel constitutes the perfect place for business as well as individual city travellers. ... more less
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- Also Known As:
- Diplomat Hotel Prague
- Golden Tulip Prague