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“Good but not quite there” 3 of 5 stars
Review of Best Western Hotel Bila Labut

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Best Western Hotel Bila Labut
3.5 of 5 Hotel   |   Biskupska 1347/9, Prague 11000, Czech Republic (Nove Mesto (New Town))   |  
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Ranked #325 of 662 Hotels in Prague
Chesterfield, United Kingdom
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Good but not quite there”
3 of 5 stars Reviewed May 29, 2014

This was my second stay in Prague and the first at this hotel. Very friendly and hospitable staff - which I cannot fault - but unfortunately a few niggles with the hotel itself.

No air conditioning in the room, windows not soundproofed (cobbled street outside), shower holder was useless (needed replacing), and too much furniture in the room (room was fairly narrow anyway). My room door handle even fell off! Also the step in the breakfast room was lethal - someone fell quite badly on this one morning.

Otherwise, the hotel was clean throughout, WiFi worked fine in both the room and reception, breakfast was ok to get you going for the day, and it was in a great location for public transport routes. The hotel was a 5 minute walk from Florenc Metro (Underground) station (lines B and C), and a minute or so from Bila Labut tram stop. Namesti Republiky was only a 10 minute walk away.

Verdict - great staff, but the rooms could be better.

Room Tip: Facing away from the road.
See more room tips
  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Manager at Best Western Hotel Bila Labut, responded to this review, June 3, 2014
Dear Value Customer,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Martin, Booking Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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287 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Helsinki, Finland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2014

I and my friend wanted to spend Easter 2014 i Prague and looked for a pleasant hotel with good location. Perfect match ! Hotel is located as walking distance to main places to visit. In the evenings when returning back from dinner, it was peaceful to walk back to nice small streets. Rooms were large enough for two persons. Beds and pillows were comfortable to sleep. Cleaning was done well everyday. In the breakfast there was various assortments fresh food, good coffee. Specially I´d like to thank the very helpful staff, who even helped us to buy tickets to Jazz Cruising by his own Visa! We got always help to our questions. We used taxi ´s also various times, and the staff called their loyal taxi company and the prices were normal. The atmosphere was relaxing, staff had good humor and we felt that we were "special quests" during our stay. We felt like home and our Easter holiday was a success because also of the stay in the hotel. Can warmly recommend!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Best Western Hotel Bila Labut, responded to this review, May 13, 2014
Dear value Customer,

firstly we would like to thank you for your feedback.
We are very much happy that you you were satisfied with your stay
with us.
We hope that we will have any further apportunity to welcome you again
at our hotel!

With kind regards

Martin
Reservation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 17, 2014

stayed in prague on a stag do .stayed at this hotel.nice hotel,very clean,pleasent staff.the room we stayed in was huge.3 large beds and a miny bar, very clean bathroom,. and clean linen every day. nicely decorated too.only thing i didnt like was the continental breakfast. hotel well located,not far from the main square.i would stay here again in the future.well recommended

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Best Western Hotel Bila Labut, responded to this review, May 13, 2014
Dear value Guest,

thank you very much for your feedback.
We are dilighted that you enjoyed you stay in Prague and were
satisfied with our hotel.

We are looking forward to welcome your again

Have a nice day!

Martin
Reservation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cupar
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 5, 2014 via mobile

Just back from 5 night stay at Best Western Bila Labut Hotel Prague
Great location, close to all main tourist attractions and easy access to local transport. Friendly, helpful staff, who were able to speak good English and give plenty of advice on places to visit and eat. The room was clean and comfortable. Breakfast was continental style on self service basis, with a good choice of food, we found it better to eat a little later to avoid the rush, but in doing so, often found most of fresh fruit had been taken! Would recommend this hotel for a short or longer break.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Manager at Best Western Hotel Bila Labut, responded to this review, June 3, 2014
Dear Value Customer,

thank you very much for your feedback!
We are very much delighted that your were satisfied
with your stay at BEST WESTERN Hotel Bila Labut in Prague.

We are looking forward to welcome you again in the future
in our hotel.

With best Regards
Martin D.
Reservation manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 23, 2014

We have just had a 3 night stay here. This was our first city brake togeather. I dont know how the star rating works for city hotels but we found the location great. 5 mins walk from the beutiful old town swuare and all the shops. We were origionally going to stay in the old town butbafter vistiting the oldtown were glad we chose this one as there is more to see and do around this hotels location. Rooms are small but modern and tidy. Dont get why people have been moaning about this because we litually used the hotel to shower before tea and too sleep. Dont book the cheapest hotel as people we spoke too said they spent loads on taxis and metros where as we was able to walk everywhere. Breakfast was nice but all the food isnt too deer anyway. We went to the vietnamies resturant next door for tea one night and had 2 big mains. Desert and 2 pints for the equiverlent of £11. We stayed 20/03/14 -23/3/14 hope you have a good stay like ours.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrow-in-Furness, United Kingdom
Top Contributor
91 reviews 91 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed February 28, 2014

Budget and basic with breakfast included, free wifi which was a really good speed and late checkout at 2pm free.

The room was a nice size, the bathroom had a bath with shower over and everything was nice and clean. The doors to the rooms cannot be closed quietly from the outside you have to slam them so there is quite a bit of noise...it was fairly quiet when we stayed but I think that was because it was only half full. The room was cold the first couple of days but we were provided with an extra quilt and it seemed to warm up as the week went on. We had a double room but the bed was two singles pushed together which I hate.

The breakfast consisted of scrambled egg, bacon and little hot dog type sausages, or toast (only one two slice toaster which was slow anyway made getting toast a long chore if others wanted it too) with a variety of spreads, or 5 choices of different cereals, or cold meat and salad or fruit salad with yoghurt. There was also a bowl of various fruits. Drinks were either orange, apple or tea and coffee.

It was a 10 minute fast walk to the old town square or a nice 20 minute stroll. Opposite is a lovely cheap bakery where two filled rolls, two cakes and a packet of crisps cost 70 kc. And just up the road on the same side a fantastic Vietnamese restaurant, also very cheap but definitely not nasty.

The gym equipment is old and doesn't work properly so if you want a gym in your hotel don't use this one.

The staff were all friendly and helpful and we enjoyed our stay and would stay again.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Manager at Best Western Hotel Bila Labut, responded to this review, March 21, 2014
Dear Value Customer,

thank you very much for your feedback.
We are happy that you enyoied your stay at our hotel
and we will be looking to welcome you again.

With best wishes
Martin
Reservation Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradford, United Kingdom
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 20, 2014

Great hotel, clean modern rooms, great range of foods for breakfast, good location, wasn't effected by street noise, would come back, was able to leave luggage to pick up at end of day before going to airport. Room had good heating and I wasn't cold!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Best Western Hotel Bila Labut, responded to this review, January 27, 2014
Dear Valuable Customer,
thank you very much for your feedback.
We are delighted you enjoyed your stay at our hotel.

We are looking forward to welcome you again at BEST WESTERN Hotel Bila Labut.

Best Regards
Martin
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Bila Labut

Address: Biskupska 1347/9, Prague 11000, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #325 of 662 Hotels in Prague
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Hotel Bila Labut 3.5*
Number of rooms: 55
Official Description (provided by the hotel):
BEST WESTERN Hotel Bila Labut**** is ideally located in the historic centerjust within walking distance of many sights and shopping center.We offer 55 rooms (smoking and also non smoking), with bathroom,hair dryer,with SAT-TV, radio, safe, minibar and free wifi connection.Further is availabale another services such as: parking (for charge),small fitness with jacuzzi and sauna ( for charge), laundry ( for charge)and ironing room (free of charge) and dining room with bar.Coffe and tea facilities is available for hotel guests free of charge. ... more   less 
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Also Known As:
Best Western Bila Labut
Best Western Prague
Prague Best Western

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