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“Perfect location , Great Room, perfect service” 5 of 5 stars
Review of Radisson Blu Alcron Hotel, Prague

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Radisson Blu Alcron Hotel, Prague
5.0 of 5 Hotel   |   StEpanska 624/40 | Praha 1, Prague 11000, Czech Republic   |  
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Ranked #49 of 662 Hotels in Prague
Woodbridge, United Kingdom
Top Contributor
103 reviews 103 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
102 helpful votes 102 helpful votes
“Perfect location , Great Room, perfect service”
5 of 5 stars Reviewed November 4, 2013

Visited Prague with parents for my dads 75 th birthday
We chose Radisson as it would be centrally located . The Rooms were immaculately clean and large, toiletries were good quality and towells were fluffy and large
The service was exemplorary from the moment we arrived till the second we left
They even left my father a birthday cake and half a bottle of champers as a gift
I would not hesitate to recommend and return.
Make sure you book Alcron restaurant in advance as it's a great restaurant in the hotel but very small
We were not able to get a table so had to go elsewhere.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonBluAlcron, General Manager at Radisson Blu Alcron Hotel, Prague, responded to this review, November 7, 2013
Dear Guest,

Thank you for sharing your feedback here on TripAdvisor.

As hospitality professionals we orient all the reviews towards constantly improving our service and product, and we are delighted to learn we managed to offer you a memorable stay especially when it was your father's 75th birthday. We are sorry you did not manage to get a table at our Michelin Star Restaurant Alcron. It is indeed very small and a reservation in advance is necessary, so to our future guests we recommend to book a table there before arriving in Prague.

We appreciate your kind words and hope to have you as our guest again in the future.

With kind regards,

Michal Chour
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,293 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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South Yorkshire
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 1, 2013

Just returned from a 4 night stay at the Raddison Blu Alcron. The hotel is centrally located with many tourist attractions within easy walking distance.
Having stayed at other Raddison Blu hotels I did not think the standard here was as good. We paid for the Royal Club rooms as we have done this in the past, however what was on offer did not meet our expectations and was not worth the extra cost. You get access to a minibar which has a limited range of drinks and free snacks and soft drinks in the Bebop Bar.
The check in was speedy, rooms very clean probably in need of an upgrade.
One night we ate in the Rotonda restaurant which was excellent, food was very good and good service.
The hotel booked our transfers to and from the airport, this was very disappointing and we have complained to the hotel. The cars were battered and dirty but worst of all the driver on the return journey was a nightmare and for a short period drove like an absolute lunatic putting us at risk, cornering almost on two wheels, gave no explanation to his crazy behaviour.
I would stay at this hotel again

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonBluAlcron, General Manager at Radisson Blu Alcron Hotel, Prague, responded to this review, November 4, 2013
Dear Guest,

Thank you for sharing your comments about your recent experience at the Radisson Blu Alcron Hotel in Prague.

We would like to take this chance to apologize for the created situation with the transfers to and from the airport. We do cooperate with a new car company that has proven to have the highest level of service. We are currently investigating why the service provided to you was not at the expected level. We sincerely apologize for the inconvenience and we assure you that your concerns have been heard and will be handled.

We look forward to your future visits to prove that we can meet and even exceed your expectations.

With kind regards,

Michal Chour
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed November 1, 2013

I stayed at the Radisson Alcron on the occasion of my 65th birthday. Although I had not notified the hotel I was pleasantly surprised to find champagne & a cake in my room on my birthday ( two days after arrival ) They had picked up the date from my passport./ The top floor room was excellent as was the breakfast & the location just off of Wenceslas Square was very central.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonBluAlcron, General Manager at Radisson Blu Alcron Hotel, Prague, responded to this review, November 2, 2013
Dear Guest,

Thank you for reviewing us here on TripAdvisor.
We are here to make our guests happy, and we are delighted to know you have enjoyed your stay especially since it was your birthday. We hope you had an enjoyable trip to Prague overall and we look forward to having you as our guest in the future.

With kind regards,

Michal Chour
General Manager
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Oslo, Norway
Top Contributor
257 reviews 257 reviews
72 hotel reviews
Reviews in 72 cities Reviews in 72 cities
164 helpful votes 164 helpful votes
5 of 5 stars Reviewed October 28, 2013

I stayed there during a conference in October. I really enjoyed the stay - both the rooms, the service, the food and the location.

The rooms are spacious and with very nice bathrooms. The lunch buffet was excellent every day - both salads, cold cuts and the warm dishes.

In between the meetings, they served fruits, wraps, cakes and nespresso coffee and tea.

The location is great - just a short walk to the main square and the Charles bridge.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonBluAlcron, General Manager at Radisson Blu Alcron Hotel, Prague, responded to this review, October 30, 2013
Dear Guest,

We appreciate you took the time to review the Radisson Blu Alcron Hotel in Prague.

We are delighted you found our hotel good for your business stay and we are pleased to know you enjoyed the rooms, the breakfasts and the coffee breaks during your conference. As hospitality professionals, we are dedicated to making our guests happy and we are glad to know we have succeeded during your stay.

Thank you for your kind comments and we look forward to welcoming you as our guest again whether for business or leisure in the future.

With kind regards,

Michal Chour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Top Contributor
120 reviews 120 reviews
60 hotel reviews
Reviews in 46 cities Reviews in 46 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed October 23, 2013

The room standard could be a bit higher for the price they charge, however everything works well, the checkin experience was nice, I did not have breakfast, only went to sauna, which was cosy and comfortable. Indeed the location makes the hotel an interesting option for future bookings.

Room Tip: there are enough elevators not to bother with the room selection:)
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonBluAlcron, General Manager at Radisson Blu Alcron Hotel, Prague, responded to this review, October 25, 2013
Dear Guest,

We appreciate your time to share comments about your recent stay with us.

We are happy you had the chance to try the sauna even on a business trip. We are sorry that you did not find the room size to your liking. As hospitality professionals, we strive to improve our hotel based on our guests' feedback, therefore please be assured that your comments have been heard and will be discussed at the weekly administrative meeting.

Thank you for choosing our hotel and we hope to have you as our guest again in the future.

With kind regards,

Michal Chour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
whitehaven
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2013

Just returned from a three night break at the Radisson Blu Alcron.I got a good feeling about this hotel even before we arrived ,communication with the very competent concierge Daniella proved to enhance our stay.She organised airport transfers restaurant reservations and city tours.
The location of the hotel is ideal just of wenceslas square with many high street shops,and entertainment venues. Within walking distance of the old town square for sightseeing, restaurants, cafes,& bars.There is a hop on hop off bus stop very close to the hotel. which proved invaluable for getting around the city and sights for the older members of our group.(buy tickets when boarding)
The hotel itself has lovely Art deco theme,so clean and organised,yet with a warm ambiance.
We had two junior suites. great beds, lovely bathroom, separate bath and shower with individual sinks bath robes and slippers provided, As part of our deal we had access to royal club amenities which included breakfast ,free movies, free mini bar (ive travelled a lot and only ever had a free mini bar once before, as a comp in Las Vegas) snacks and beverages in the be bop bar.
The staff without exception were polite and courteous even sending a cake and champagne( gratis) to my mothers suite on the morning of her Birthday.
As for the food the breakfast had a variety of fruits, yoghurts, cereal, breads meat and cheese as well as hot bacon sausage eggs etc.The made to order omelette station was my favourite!
We dined at the Alcron one evening which was gorgeous, and well deserves the prized michelin star it has been awarded.(need to book in advance)
From start to finish this was a wonderful experience and though i have visited Prague on three occasions. this was my first stay at the Radisson blu Alcron .I can positively say it wont be my last .I thoroughly recommend that if you are looking for a well located hotel that makes you feel special and is good value for your money that you give this place a try ,You wont be disappointed!

Room Tip: Well worth paying for a suite which gives access to royal club amenities including FREE mini bar! s...
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  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonBluAlcron, General Manager at Radisson Blu Alcron Hotel, Prague, responded to this review, October 19, 2013
Dear Guest,

Thank you for reviewing your recent stay at the Radisson Blu Alcron Hotel in Prague.
We are here to make our guests happy, and we are very pleased to know we have succeeded. As hospitality professionals we try to learn from the feedback of our guests and be inspired by the good reviews, thus we are very grateful for such kind words.

We look forward to having you as our guest in the future, should your travels bring you back to the area.

With kind regards,

Michal Chour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kokkola, Finland
1 review
3 of 5 stars Reviewed October 17, 2013

We spent 3 nights in beautiful Praque few days ago. Here my thoughts about this hotel.
Location is great and we were warmly received. I had made reservation for 2 rooms but only one room was reserved but that was solved fast, so we got the other room a little bit later. Rooms were clean but in our both rooms carpets were dirty. In two morning out of our three nights cleaner come to wake us before 9 a clock, not so nice way to hear some knocking and then someone steps in. Service was just ok for us but not like it in 5 stars hotels should be. Wifi worked well all over. Breakfast was a little letdown, no variation on our 3 mornings and where were fresh fruits ? Service in breakfast was ok but still no 5 stars. The rooms were quiet, that was nice. The other room was hot especially first night, air conditioning worked better last nights. I would`t like to be there in summertime when temperature is outside hotter. Overall the hotel looks a little bit worn out, in other room skirting was broken and desk had dents. I ordered taxi a night before we left but it came
over 15 minutes late. Luckily we get in time to airport, I don`t know if the reception forget to call taxi or what? If you are looking 5 star hotel - Blu Alcron is not that. If you book this for reasonable price and you are looking for 3 or 4 star hotel this is good choice. I surely hope hotel could raise the level where Kempinski Budapest is now.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonBluAlcron, General Manager at Radisson Blu Alcron Hotel, Prague, responded to this review, October 19, 2013
Dear Guest,

Thank you for taking the time to share your comments about your recent stay at the Radisson Blu Alcron Hotel in Prague.
As hospitality professionals we are dedicated to providing an exceptional service to all our guests, and we do apologize for failing to do so during your stay. Please be assured that your concerns have been heard and will be discussed with all the departments at our weekly meeting.

We would like to specifically apologize for the delay in your transfer to the airport. The car was ordered and charged to your room bill the evening prior to your departure, it was noted in our transfer list for the day of your flight, but unfortunately due to unforeseen traffic situation, the car has been delayed. We are happy you have not missed your flight and we do encourage our guests to allow a few extra minutes in case of traffic or other unpredictable situations.

Thank you for choosing our hotel for your stay in Prague and in order to prove to you that the service we provide is at the high level of our property, we would like to invite you for another stay with us to have the chance to meet or even exceed your expectations.

With kind regards,

Michal Chour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Alcron Hotel, Prague

Address: StEpanska 624/40 | Praha 1, Prague 11000, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Prague
#42 Luxury Hotel in Prague
#42 Romantic Hotel in Prague
#59 Family Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:5 star — Radisson Blu Alcron Hotel, Prague 5*
Number of rooms: 206
Official Description (provided by the hotel):
The Alcron is ideally located in the heart of the cultural, historical, shopping and business areas. In May 2008 all 206 guest rooms were refurbished in the Art Deco style to reflect the ambiance of a bygone era while including all modern conveniences and unsurpassed amenities. Exquisite dining opportunities in two award-winning restaurants and live music programs ensure that your stay will be memorable. ... more   less 
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Also Known As:
Radisson Blu Alcron Hotel, Prague Hotel Prague
Radisson Prague
Prague Radisson

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