The hotel is well maintained, and we cannot complain on the rooms that are very nice and large but misleading on the view claims. I chose the best room (Renaissance) before a suite with old city or monastery view and got an office building view at the 2nd floor. I was told all rooms have that view but circling the building I noticed and on the top floors there must be some view.
In the first night we were told of the excellence of the Italian restaurant which we found just good. I made a reservation for two and found a table reserved at the kitchen corridor entrance while there was a table at on of the windows, we moved to that table.
The staff is good but for three days we could not get the hotel car, just on saturday the day we left.
On saturday the day of departure Enrico the front manager, a nice Argentinian, tried to be nice and attenuate the fact that I had a bad room view and that I could not get the hotel car the previous days. He gave us some additional tips on the city and arranged for a good driver that also knew a lot about Prague. While flying out of Prague we wondered how it would have been to hire that driver for the previous days instead of the guide hotel recommended. I asked for a late check out which at the Shangri-la we have a 5 PM guaranteed, to learn that their late check out is at 1 PM which is ridiculous. So, when checking out at 4 PM I was ready to pay half rate but for my surprise there was no charge which was nice. They kept the same Mercedes and driver throughout the day with. The Hotel is well located. Will we come back? Well, the big issues were indeed the room views and the lack of hotel cars the rest was fine but not outstanding. When we return to Prague we will probably try another hotel.
Choose the Renaissance room but make sure it is over the 3rd floor and be prepared to no view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.