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“lovely views, and everything else” 5 of 5 stars
Review of Mamaison Riverside Hotel Prague

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Mamaison Riverside Hotel Prague
4.5 of 5 Hotel   |   Janackovo Nabrezi 15 | Prague 5, Prague 150 00, Czech Republic (Praha 5)   |  
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Ranked #72 of 668 hotels in Prague
Cranbrook, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“lovely views, and everything else”
5 of 5 stars Reviewed August 27, 2013

we stayed here during our honeymoon for 3 nights and it was the best hotel we encountered during our whole trip. We booked online for a really great price and we were upgraded on arrival. We had a room overlooking the river on the 6th floor. Lovely view and clean, super comfortable room. All the facilities we could want. The checkin staff were extremely welcoming and sorted out our parking and were very patient in answering questions about nearest cashpoints etc etc. Only a 15 minute walk to the Charles Bridge along the riverbank. We did not try the breakfast for the sole reason that we slept so soundly that we missed it! We would definitely look out for Mamasion hotels again if we travelled to this area - boutique hotel style and service for an amazing price.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, August 28, 2013
Dear valued traveler from Cranbrook,

thank you so much for writing such a nice review on Tripadvisor.com regarding your visit at Mamaison Riverside Hotel in Prague.

I would like to thank you for kind words first of all on cleanliness of the hotel and the room but also on staff. We appreciate very much your experience and I will personally share your review with our team members.

We look forward to welcome you in Prague if your travel plans ever bring you back to our beautiful capital city.

Last but not least - let us once more wish you happy anniversary!

With kindest regards to the UK,

Tibor BIELIK
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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848 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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Prague, Czech Republic
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed August 24, 2013

This time I had standard room and I was disappointed. I didn't go back on my other Prague visits. Small chairs in my room were dirty. Pillow was torn with hole in it. As I liked the location and was happy with my previous room I felt it is a pity to make me change my mind. Maybe if you willing to swap room due to dirty room you will have chance I just took another hotel and was happy there.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, August 27, 2013
Dear valued guest,

thank you very much for your repeated visit and furthermore for a review of Mamaison Riverside Hotel in Prague posted here on Tripadvisor.

First of all, we thank you for your loyalty and we are very happy to see your satisfaction with location that is many times very crucial and important for our guests.

I personally apologize for all the inconveniences during your third visit. From what I was able to see and discuss with our chambermaid team we have taken immediate steps to prevent from occurring these issues for the future. I very much apologize for these troubles and personal consequences has been taken in the housekeeping department so that you - our guests - would not have any cleanliness problems anymore.

I wish I was notified on these issues during your stay as I would immediately offer you to change the room and offer a complimentary refreshment at the bar.

I do hope that your recent stay was not the last one and would give the Riverside Hotel chance to prove its qualities. Please contact me directly at tbielik@mamaison.com when making a new reservation and I will make sure your stay would be one to remember.

Kind regards and all the best,

Tibor BIELIK
General Manager
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Gloucester, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 21, 2013

Fantastic hotel location ,with a river view only a short walk of about 15min to Charles Bridge.
Our room and service was of a high standard and the staff were very hospitable.
breakfast was good the food and drink in the hotel was also reasonaby priced.
i would be more than happy to recommend this hotel .

Room Tip: room 512 nice view
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, August 28, 2013
Dear valued traveler from Gloucester,

thank you very much for spending time and writing your review on Mamaison Riverside Hotel Prague here on Tripadvisor.com.

We are very happy to see your satisfaction with fantastic location, comfortable room, and last but not least service, that made your trip even more enjoyable.

We look forward to possibly welcome you in Prague on your future trips.

Kind regards and all the best to Massachusetts,

Tibor BIELIK
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
Top Contributor
100 reviews 100 reviews
38 hotel reviews
Reviews in 59 cities Reviews in 59 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 21, 2013

This is a very pleasant hotel in a lovely location. It's a quarter of an hour's walk to the Charles Bridge or the tram is a couple of hundred yards away. The staff were really helpful getting the car parked and gave me the impression that nothing would be too much trouble for them. The room was very comfortable and clean. The air con was very efficient. The only thing stopping me rating it as excellent was the poor quality of the wifi. On the third floor it was almost non-existent.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, August 28, 2013
Dear valued traveler,

thank you very much for your possitive review of our Mamaison Riverside Hotel.

We are now working on fixing the internet connection to be available through the entire hotel but it is difficult as the building has very thick walls. We offer now our guests with lower network quality external WiFi repeater that our technician installs in the room complimentary - on request from the reception desk.

We look forward to welcome you in the future as well.

Kind regards,

Tibor BIELIK
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Romania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 20, 2013

I had a great time in Prague. The hotel was excellent( we had a big room with a beautifull view, with tea and coffe, mini bar, a beautifull and clean bathroom), the staff very friendly, the breakfast is a buffet style with lots of different food selections.
The hotel is nearby the center.. only 15 min to the Charles bridge.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, August 27, 2013
Dear valued traveler Nicolletti,

thank you very much for your possitive review of our Mamaison Riverside Hotel.

We appreciate your pleasant feedback on the room with a view, breakfast buffet as well as our friendly staff - dedicated to serve our guests.

We look forward to welcome you in the future as well.

Kind regards to Romania,

Tibor BIELIK
General Manager
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Grantham, United Kingdom
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 12, 2013

This is a great hotel. Thoroughly deserves its accolade as best hotel in Prague in 2012 (or so I'm told). Far enough out of the crowds to be quiet and restful but still pretty central - about 15 mins walk north along the west bank of the river takes you to the Charles Bridge and a similar time into the Old Town. The staff are utterly charming, very helpful and the rooms (#311) massive (by EU city hotel standards), quiet, and very comfortable with efficient aircon. Breakfast is buffet style (they bring you coffee) but you fetch the rest - the selection is immense. If we had a criticism it is that the bar area is also the evening dining room; and whilst there is ample seating fro drinks/nibbles there are just two (2) formally set out dining tables - each for two persons (so book well in advance). That having been said, the food is quiet delicious. The bar has a happy hour (2 for 1) from 4 til 6pm should you happen to be back from town early. Can't comment on the value in any meaningful as this was a points freebie from my frequent business travel, but the food prices (for having dinner) and bar bill were sensible in my view and certainly competitive with most of 'tourist Prague'.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, August 27, 2013
Dear valued UK traveller,

thank you very much for your nice comment and review on Tripadvisor.com.

We are happy that you enjoyed the stay, commented on the quality of the room as well as bar service and breakfast service. I will personally give your compliments to the housekeeping staff for their great work to make your stay enjoyable.

We are glad that you enjoyed the city and had wonderful time here.

We look forward to possibly welcome you in our lovely city and hotel again in the future.

Kind regards and all teh best to Grantham,

Tibor BIELIK
General Manager
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West London
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 9, 2013

A really nice and central location hotel. Just a walk across the bridge to take a tram and after two stops you are at Charles bridge, if you want to walk it will take about twenty min. Room was nice and comfy and modern, with tea and coffee, mini bar ,safe, great air con but the only downside I would say is there is not a lot of space to hang clothes. They have a bar in the hotel, but it is small and of course you will pay four star hotel prices! That said I do think its a very friendly hotel with good staff who were attentive to any requests, I would certainly recommend and stay at this hotel again

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, August 27, 2013
Dear valued traveler from West London,

thank you very much for spending time and writing your review on Mamaison Riverside Hotel Prague here on Tripadvisor.com.

We are very happy to see your satisfaction with overall stay, lobby bar, especially with location, comfy room, great airconditioning and last but not least staff, that made your trip even more enjoyable.

We look forward to possibly welcome you in Prague on your future trips.

Kind regards and all the best to the UK,

Tibor BIELIK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mamaison Riverside Hotel Prague

Also Known As:
Mamaison Riverside Prague
Prague Mamaison Riverside Hotel
Address: Janackovo Nabrezi 15 | Prague 5, Prague 150 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#20 Romantic Hotel in Prague
#35 Business Hotel in Prague
#60 Luxury Hotel in Prague
#69 Family Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mamaison Riverside Hotel Prague 4.5*
Official Description (provided by the hotel):
Uniquely located and boasting award-winning Art Nouveau-style design, the upscale Mamaison Boutique Hotel Riverside Prague provides ideal accommodation for both leisure and business travellers in the trendy Smichov district of Prague. Charming and sophisticated, Mamaison Hotel Riverside Prague enjoys close connections to the city’s business districts, the airport and its main cultural attractions. With elegant accommodation, views and top facilities, the hotel offers fantastic rates for city stays in stylish and historic surroundings, making it one of the most charming boutique hotels in Prague and number one for your Prague hotel reservation. ... more   less 
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