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“Would stay again” 5 of 5 stars
Review of Mamaison Riverside Hotel Prague

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Mamaison Riverside Hotel Prague
4.5 of 5 Hotel   |   Janackovo Nabrezi 15 | Prague 5, Prague 150 00, Czech Republic (Praha 5)   |  
Hotel amenities
Ranked #79 of 666 Hotels in Prague
Gustine, Ca.
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Would stay again”
5 of 5 stars Reviewed July 15, 2013

This was a nice spot. A little off the beaten path but still within walking distance of a lot of things and not too far from the tram and undergrounds so you can get around without a taxi. We were a group of 3 and were accommodated in a very large room with a roll away for the third person. Nice room, very large bathroom, plenty of storage and great staff. Breakfast was also complimentary and the price was about half of that in London and Paris. Prague is a beautiful city and I would recommend it if you have the opportunity. We were there to visit a past exchange student so we had someone to show us around but even they took us most places by walking or subway.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, August 1, 2013
Dear valued traveler, dear Steve,

thank you very much for review on Tripadvisor.com regarding your recent visit at Mamaison Riverside Hotel in Prague.

First of all I would like to thank you for your comments on hotel in general, location and last but not least our staff.

We appreciate very much your experience and I will personally share your review with our team members.

We look forward to welcome you back if your travel plans ever bring you back to Prague to see again your past exchange student or any other ocasions.

With best regards to California,

Tibor BIELIK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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881 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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Leeds, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 14, 2013

This hotel is great if you like to live slightly away from the hustle and bustle. A lovely fifteen minute stroll takes you up to Charles bridge. The rooms are spacious and airy due to the nice high ceilings. The bathroom is also always lovely. The team at the hotel are very pleasant and helpful. This really is good value for money and I wouldn't hesitate to return.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, July 30, 2013
Dear valued UK traveller,

first of all thank you for your repeated stay and thank you very much for your nice comment and review on Tripadvisor.com.

We are happy that you enjoyed the stay as well as room, bathroom and staff attendance. I will personally give your compliments to the front office manager for her and hers team great work.

We are glad that you enjoyed the city and had wonderful time here - thank you for your loyality.

We look forward to possibly welcome again you in our lovely city again in the future.

Kind regards to Leeds,

Tibor BIELIK
General Manager
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portland, or
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed July 12, 2013

In general we would never go back to Prague again. We are in our early 30's and felt too old for Prague. It is a complete party city. Our first disappointment of this trip was the location of the hotel. It is about a mile walk to all the restaurants and bars. We got very lucky with parking right in front of the hotel at no cost. Our check in was okay. The staff member didn't seem to be too enthusiastic about checking us in. After check in we got to carry our extremely heavy bags up a flight of stairs. The elevator is in the back and there are a couple section of stairs you have to climb first. The home itself was actually nice. I think they might of upgraded us because it seemed larger then other reviews. We also had a view of the bridge which was nice. The shower would be my only complaint for the room. The door didn't close all the way and would flood the entire area. In the morning we realized you can here everything from your neighbors. The walls are paper thin. our neighbor liked to get up at 5 am and it sounded like there was a basket ballgame going on in there. The hotels location is very bad. There are a couple of homeless people that hang out right outside the hotel. Everyday we hiked from our hotel for about an hour to get to all the action.
If you think you need to see Prague for yourself, stay closer to old town. We ended up stumbling onto the Golden well one day lost trying to find a restaurant and I wished we stayed there.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, July 30, 2013
Dear valued guest from Portland,

thank you very much for your review of Mamaison Riverside Hotel Prague. We appreciate constructive feedback and value your honest evaluation and experience for fellow travelers on Tripadvisor community.

We are glad that you liked the room provided with the river view, actually as per your review your hotel stay was quite enjoyable - and your only complaint would be our shower. Apart from that I cannot find a negative comment on the lodging provided during your trip.

We regret to see that your expectations on Prague was very much different and that your disappointment with the city influenced our score so greatly.

I must disagree with you on Prague tagging as a party city, our lovely capital has so much to offer - I wish you could spend more time with our concierge to get the tailor made recommendations - I am sure you would not be disappointed the way you are.

Still we are glad that overall feeling made you not to leave and we truly hope to welcome you sometimes in the future.

Kind regards and all the best to Oregon,

Tibor BIELIK
General manager
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Pendine, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2013

We stayed at Mamaison Riverside on a family trip to Prague last August (2012). We loved the hotel then - lovely surroundings, friendly and helpful staff. It was a fantastic long weekend.

Last night, they truly excelled. Michael in particular, who was on duty at midnight when our crisis struck, was so helpful, and sorted a lot of problems. The crisis began shortly before midnight. Our daughter and friend are traveling in Europe and were at the station ready to catch the midnight train to the next destination. Her friend was taken ill and they had to go to hospital (and got ripped off by taxi-driver who charged equivalent of £50, leaving them with no cash). 2 x 19-year-old girls, emergency situation, parental panic going on in UK. Husband and I started hunt for somewhere to stay, by coincidence room came up at this hotel, the only one we knew in Prague. Booked over telephone. Over next 1.5 hours, as well as sorting out the room, Michael arranged taxi from hospital (via another hospital pharmacy to pick up meds), calmly dealt with phone calls from us and our daughter and offered reassurance all the way, warmly greeted them with tea and fruit when they arrived at 2am.

This morning, staff have helped further by extending the check-out time and arranging taxis to the station.

This is a true example of customer care, and taking that extra step. We are very grateful to Michael. I cannot recommend the hotel and customer care here highly enough.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, July 30, 2013
Dear valued traveler from Pendine,

thank you very much for spending time and writing your review on Mamaison Riverside Hotel Prague.I would laso like to thank you for your loyality on your repeated visit.

We are very happy to see your satisfaction with overall stay, especially with customer service that you received during your emergency and staff, that made your trip even more enjoyable. I will give your compliments to Michael.

We look forward towelcome you in Prague on your future trips.

Best regards,

Tibor BIELIK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 8, 2013 via mobile

Really helpful reception staff who took time to point out main attractions on map for us. Lovely deluxe room with massive bed and great shower. Breakfast was included and was great. Staff very pleasant and nothing was a bother to them.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, July 30, 2013
Dear valued traveler from Scotland,

thank you very much for spending time and writing your review on Mamaison Riverside Hotel Prague.

We are very happy to see your satisfaction with overall stay, especially with our bed, cleanliness of the bathroom, breakfast offerings and staff, that made your trip even more enjoyable.

We look forward to possibly welcome you in Prague on your future trips.

Kind regards and all the best,

Tibor BIELIK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, TN
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 7, 2013

We stayed here for one night in June 2013 and we found Riverside Hotel to be a great hotel! We wished we stayed there longer. Everything was beautifully decorated, and the staff was very friendly. Due to travel issues, my checked bag was lost on my flight to Prague, and the airlines didn't know where it was. The hotel staff was very helpful in trying to help locate it and make sure it was delivered before our departure the next day. The hotel is a short 15 minute walk to the old town, and it's a picturesque walk along the Vitavi River. We had no complaints...this hotel was a great find! I believe this property should be rated 5-stars. It's absolutely beautiful with nice amenities.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, July 30, 2013
Dear valued traveler from Nashville,

thank you very much for a beautiful review on Tripadvisor.com regarding your recent visit at Mamaison Riverside Hotel - Prague.

First of all I would like to thank you for your comments on hotel in general, location and last but not least our staff - who is dedicated to help people like you - our beloved guests. We appreciate very much your experience and I will personally share your review with our team members.

We look forward to welcome you back if your travel plans ever bring you back to Prague.

With best regards to Tennessee,

Tibor BIELIK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nova Scotia
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 7, 2013

The trip didn't start off the best when we had a misscommunication about where in the train station we should meet their driver, but once we did meet up and get to the hotel it was great. The room was on the first floor (which I liked) and big enough for the two of us to unpack our things and spread out. I think we were given an upgrade as we had a fridge and Tea/Coffee facilities when we only had reserved a basic room. It was a nice touch. As mentioned by others, the Breakfast room was a bit small (and a tad bit expensive), but the selection was great and the staff eager to replace any item you wanted more of. I really can't say enough about the staff overall though. They were so helpful with our luggage, recommending places to eat (take their advice! They didn't let us down once), arranging early morning cab bookings and fetching me ice when a sore back slowed me down. I highly recommend this hotel for the staff and the great location (a short walk into the city with a great view from any of the bridges you take to get there).
However! There is one warning. The bathroom was beautiful but the tub was dangerous. High sided and no bathmat means you need to be very careful getting in and out of the shower.

Room Tip: We were on the first floor and liked it. That meant, however, we probably heard a lot more noise tha...
See more room tips
  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, July 30, 2013
Dear valued traveler, dear Ms. Libby,

thank you very much for writing such a positive review on Tripadvisor.com regarding your visit at Mamaison Riverside Hotel Prague.

I would like to thank you for your very kind words first of all on the room itself /including the complimentary upgrade/, location and last but not least staff. We appreciate very much your experience and I will personally share your review with our team members.

We look forward to welcome you in Prague if your travel plans ever bring you back to our beautiful capital city.

With kindest regards to Nova Scotia,

Tibor BIELIK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mamaison Riverside Hotel Prague

Address: Janackovo Nabrezi 15 | Prague 5, Prague 150 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#39 Business Hotel in Prague
#65 Romantic Hotel in Prague
#67 Luxury Hotel in Prague
#98 Family Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mamaison Riverside Hotel Prague 4.5*
Official Description (provided by the hotel):
Uniquely located and boasting award-winning Art Nouveau-style design, the upscale Mamaison Boutique Hotel Riverside Prague provides ideal accommodation for both leisure and business travellers in the trendy Smichov district of Prague. Charming and sophisticated, Mamaison Hotel Riverside Prague enjoys close connections to the city’s business districts, the airport and its main cultural attractions. With elegant accommodation, views and top facilities, the hotel offers fantastic rates for city stays in stylish and historic surroundings, making it one of the most charming boutique hotels in Prague and number one for your Prague hotel reservation. ... more   less 
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Also Known As:
Mamaison Riverside Prague
Prague Mamaison Riverside Hotel

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