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“Great Hotel and Service” 5 of 5 stars
Review of Mamaison Riverside Hotel Prague

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Mamaison Riverside Hotel Prague
4.5 of 5 Hotel   |   Janackovo Nabrezi 15 | Prague 5, Prague 150 00, Czech Republic (Praha 5)   |  
Hotel amenities
Ranked #93 of 662 Hotels in Prague
Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great Hotel and Service”
5 of 5 stars Reviewed May 3, 2013

Check in was fast and friendly. The room had an amazing view and the service was spectacular. I found that everyone that worked at the hotel was very approachable and friendly. The rooms are a little bit smaller, but it's not like you spend much time in them anyways. Overall they are very decorative and clean.

The hotel itself was a walking distance from all the main attractions in Prague.

All in all I would recommend the hotel.

Stayed April 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, May 9, 2013
Dear valued traveller from Canada,

thank you very much for your nice review of Mamaison Riverside Hotel here on Tripadvisor.

We are always very happy to see how the stay of our guests overachieved the expectations and that you - our guests - felt welcommed and appreciated from our staff. I will personaly share your feedback with the team members.

We look forward to welcome you at Mamaison Riverside Hotel again.

Kind regards,

Tibor BIELIK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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919 reviews from our community

Traveler rating
    583
    259
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
Copenhagen, Denmark
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed May 2, 2013

We stayed there for two nights for a couple weekend break before a work engagement (for which I stayed in another hotel). Location within 20-30 mins walk of main sites, yet nice and quiet. Room was decorated vey nicely, although it was not massive. Especially the bathroom was very pleasing. We were treated well by the staff, which booked us a taxi as well. Really I should probably give it 5 instead of 4, the only thing is it did not have massive amount of character so it did not wow us. Otherwise, very nice

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, May 9, 2013
Dear valued traveller from Denmark,

thank you very much for your nice review of Mamaison Riverside Hotel here on Tripadvisor.

We are thrilled to see your satisfaction and that you had a great time in our wonderful city. We are glad that the room, bathroom and overall the view also satisfied you and helped you to experience the best from what Prague can offer. We wish to deserve the fifth star with the amount of character the hotel has, however, we understand that not everything is to everybody´s liking, which is on the other side good. Thank you for your feedback once again.

We are looking very much forward to welcome you back soon!

Best regards,

Tibor BIELIK
General Manager
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Leeds, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 29, 2013 via mobile

I stayed at this hotel with my boyfriend for a long weekend at the end of April.

Check in was very efficient. We recieved a warm welcome and were shown through to the bar while formalities were dealt with. Our room was not quite ready so we left our case with reception whilst we headed off into Prague (complete with map from reception).

When we got back, our case had been taken to our room which was lovely and very spacious. It was nicely decorated and had all modern amenities including flat screen tv, hairdryer and safe (free to use). The room was spotlessly clean and we got fresh towels etc every day.

The bathroom does have frosted glass doors. This wasn't an issue for us - we certainly didn't see each other in the bathroom although I can see that some people, this may be an issue. However, they layout of the room means that unless you are specifically stood trying to look in, you really would not need to worry.

Breakfast was in a small room in the basement. This was a little small but we always got a table without issue. The choice was good and the food nice.

We had a drink in the bar on the first day, which was very expensive compared to other places in Prague - but probably typical of a hotel bar.

The hotel was well located, close to Andel metro station and several tram stops. This made getting to all attractions very easy.

The staff were great throughout - a real asset to the hotel. They were very attentive and really could not do enough for us.

Overall a great hotel - you could do a lot worse than stay in this gem!

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, May 9, 2013
Dear valued traveller,

thank you very much for your detailed review of Mamaison Riverside Hotel, Prague.

we are glad that you have taken advantage of our services and attended the bar for few drinks. The location is trully excellent as many of our guests experienced and we are happy that you enjoyed that as well with our river view upgrade.

We look forward to possibly welcome you in Prague again.

Kind regards and all the best,

Tibor BIELIK
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Oslo
Top Contributor
62 reviews 62 reviews
60 hotel reviews
Reviews in 47 cities Reviews in 47 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 29, 2013

This is my second trip to Prague, just love this city!

We stayed at this hotel for the weekend.
Really nice location by the river, not far from all the tourist attractions.
Rooms was big, clean and had everything a good hotel offer. Bathroom was huge! Free wifi, safe and mini-bar available in the room.
Very friendly staff!
We used the pickup service from/to the airport, no problems at all.

Highly recommend this hotel!

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, May 9, 2013
Dear valued guest from Oslo,

thank you very much for your review of Mamaison Riverside Hotel, Prague here on Tripadvisor.

We are glad that you have taken advantage of our services, such as private transfer. Our views are trully magnificiantand we are happy that you enjoyed that.

We look forward to possibly welcome you in Prague sometimes in near future.

All the best,

Tibor BIELIK
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
83 reviews 83 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 22, 2013

When we arrived, there was a small bottle of Brut for a birthday gift. A nice start to the stay. The room was excellent with a very comfortable bed and a sitting area. Small balcony but one must stand to see anything from there. Wild be a good place to catch some sun.

They arranged car service for us from the airport which was very good.

There is a small bar in the lobby area with some nice snacks. Seats maybe 10 people but sufficient.

Breakfast in the mornings (extra charge) was excellent. Your choice of poached eggs, bacon, sausage, cold meats, cheeses, fruits, several breads and rolls, coffee and juice. Much easier than going out looking for a place to start the day.

Now for the down side:
The wi-if is intermittent. Each room has wi-if but it comes and goes. No ice ,aching we could find and the room service menu is limited.

All in all, I would return to this hotel without question. Fix the wi-if and add an ice machine ( I know this is Europe but I still like ice) and it gets a 5.

Room Tip: Ask for 603, great views of the city and the castle.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, May 9, 2013
Dear valued guest from Arizona,

thank you very much for your time and nice review of Mamaison Riverside Hotel in Prague posted here on Tripadvisor.

We are very happy to see your satisfaction with our spacious room, bathroom, the variety of the breakfast food selection as well as amenities which we offer.

I personally apologize for the inconvenience with the WiFi. As protected building with real concreate walls, the signal is getting weaker with each room despite the fact that we are trying hard to cover the entire hotel with free WiFi hotspots.

I do hope that your next visit will be better one as we truly look forward to welcome you in Prague again.

Kind regards,

Tibor BIELIK
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Hampshire, England
Top Contributor
101 reviews 101 reviews
74 hotel reviews
Reviews in 65 cities Reviews in 65 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed April 19, 2013

So sometimes reviews of hotels are coloured by how much of a great time you had - this might be one of those reviews because Prague is just AMAZING.

The hotel is well located, a 15-minute walk or so from the centre, along some fantastic views of the river. We had a large, modern room in the rear section of the hotel, which had one strange quirk which had us flummoxed - the room numbers are etched into the black marble floor - not on the doors like every other hotel, everywhere. Took us a while to work that one out !!

The staff were all very polite and helpful and the bar was like something out of a 1960's spy film - brilliant. Any criticism of slowness at check-in/out needs to be tempered with the average time petty bureaucracy takes in any former communist country : compared to Ukraine, this was speedy efficiency.

The included buffet breakfast was fine. It wasn't a awesome dinning experience, but then again, it was breakfast. In a hotel.

The star is the city though - and this is a great hotel to experience a great city.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, May 9, 2013
Dear valued guest from England,

thank you very much for a possitive review of Mamaison Riverside Hotel in Prague.

We value your opinion and gladly hear the fact that you enjoyed the close proximity of our hotel to the downtown, yet outside of main tourist traps.

We look forward to welcome you again in the future, should the plans bring you to Prague.

Kindest regards,

Tibor BIELIK
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 8, 2013

My husband and I spent 3 days in Prague and the Riverside was marvelous , is an old renovated building , by the river, clean, with good service, great breakfast and convenient , to go downtown is taking a taxi , or 20 mints walking ! We recommended . The concierge guys were very helpful with all their recommendations !

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, April 10, 2013
Dear valued guest,

Thank you for your visit in our hotel and I appreciate your feedback on Tripadvisor.

I am sorry to read that despite the fact that your stay was very enjoyable and well worth the money your review score is disappointing and decreased stay ranking to only three star, which is basicaly negative in our view.

I wish that I could talk to you to find out what area made you feel not satisfactory enough to score only 60% in your view of overall stay, as the rest of your rating is actualy very positive.

Thank you once again and I wish you and your family the best. We hope to be able to welcome you in Prague again sometimes in the future.

Have a wonderful day,

With kindest regards,

Tibor BIELIK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mamaison Riverside Hotel Prague

Address: Janackovo Nabrezi 15 | Prague 5, Prague 150 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#58 Business Hotel in Prague
#78 Luxury Hotel in Prague
#82 Romantic Hotel in Prague
#100 Family Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mamaison Riverside Hotel Prague 4.5*
Number of rooms: 78
Official Description (provided by the hotel):
Uniquely located and boasting award-winning Art Nouveau-style design, the upscale Mamaison Boutique Hotel Riverside Prague provides ideal accommodation for both leisure and business travellers in the trendy Smichov district of Prague. Charming and sophisticated, Mamaison Hotel Riverside Prague enjoys close connections to the city’s business districts, the airport and its main cultural attractions. With elegant accommodation, views and top facilities, the hotel offers fantastic rates for city stays in stylish and historic surroundings, making it one of the most charming boutique hotels in Prague and number one for your Prague hotel reservation. ... more   less 
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Also Known As:
Mamaison Riverside Prague
Prague Mamaison Riverside Hotel

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