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“AMAZING Service, Very Good Otherwise” 5 of 5 stars
Review of Maximilian Hotel

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Maximilian Hotel
4.0 of 5 Hotel   |   Hastalska 14, Prague 11000, Czech Republic (Praha 1)   |  
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Ranked #24 of 661 Hotels in Prague
Saint Louis, Missouri
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“AMAZING Service, Very Good Otherwise”
5 of 5 stars Reviewed June 18, 2014

My wife and I stayed at Maximilian Hotel in early June 2014 as the first half of a 10-day trip (the second half revolved around a wedding in Italy) and we had an almost-excellent experience. This rating was a bit tough to give as this hotel is outstanding in some respects and a little behind in others. I can tell you that the service was spectacular and above/beyond expectations. No matter what time of day, if we needed tickets to the opera, a private car, or something as mundane as change (Czech ATMs only give 500 kroner notes) they took care of us and usually added recommendations (e.g. we initially asked about ballet tickets but they said that it was getting poor reviews and suggested the state opera instead). Small things like the "Honesty Bar" (open bar near the lobby where you take what you want and sign your room number) made this hotel feel warm yet professional. For those reasons I would highly recommend this hotel, especially for anyone who may need some help navigating Prague.

The minus points are all relatively small but they should not be overlooked. Our room (one of the superior ones) was a bit tired, with carpet worn in places and hairline cracks in bathroom tiles. The hotel manager (Martin) mentioned in an email that they are replacing the carpet so that may be improved by the time this is posted. One other thing with the room that was a bit perplexing for a hotel that gets so much right is that lack of power outlets. All are in use and none are convenient for charging phones (I expect to have outlets near the bed). Room cleaning was also hit or miss - one day no large towels were left, another day a plate was missed.

Ultimately, I would highly recommend this hotel to those with limited Eastern European experience - the location and service make this an easy choice. Personally, if I return to Prague, I'll probably try another hotel, simply because I like variety and there are so many well-reviewed choices.

Room Tip: I can't give a recommendation, but I can say that I was surprised that my room right by the elev...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaximilianHotel, Front Office Team at Maximilian Hotel, responded to this review, June 20, 2014
Dear ptdrake,

Thank you for taking the time to post such a wonderful and detailed review on our TripAdvisor page. We truly appreciate that you have taken the time to evaluate your stay at Maximilian Hotel in such depth. Firstly, we would like to thank you for your warm comments regarding the team. It was an absolute pleasure to read that the service was beyond your expectations and I will be sure to pass on your kind comments. Furthermore, we were also pleased to hear that you appreciated the concept of our Honesty Bar and that you were able to make use of it during your stay.

Moreover, we would like to thank you for bringing to our attention the minor issues that you encountered during your stay. We have informed the relevant departments and we hope that it was not an inconvenience. We truly hope that you enjoyed your time in Prague and we hope that we will see you again!

Best Regards,

Harriet George
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,273 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Clayton, North Carolina
Top Contributor
106 reviews 106 reviews
29 hotel reviews
Reviews in 58 cities Reviews in 58 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 18, 2014

A small hotel located within easy walking distance of the Old Town Square and the Jewish Quarter. The fifth floor non smoking room was quiet, clean, nicely decorated and included a king size bed. The hotel staff from the assistant manager to the front desk were welcoming and most helpful in arranging concert tickets, restaurant reservations and driver services.

Breakfast was included a diversified buffet, a "cook to order" option and a wide range of coffees.

This hotel provides great value and we would highly recommend

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaximilianHotel, Front Office Team at Maximilian Hotel, responded to this review, June 19, 2014
Dear knukenc,

Thank you for taking the time to share your feedback on our TripAdvisor page. It is a pleasure to read your kind comments regarding the breakfast facilities and quality of the room. It is also great to hear that you enjoyed the location of the hotel and that the team were able to meet your needs during your stay. We truly hope that you enjoyed your time in Prague and we look forward to welcoming you back to Maximilian Hotel!

Best Regards,

Harriet George
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Top Contributor
88 reviews 88 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed June 18, 2014

Room: excellent. Staff: couldn't have asked for more. Breakfast: spoilt for choice. Bed: a great night's sleep. Location: perfect for the square.

I have absolutely no complaints about this hotel. Our room was kept clean throughout, the staff were incredibly friendly, and everything you could want was within walking distance. We wanted to use a gym during our stay, and we were able to use an amply-equipped gym at the Hotel Josef (sister hotel round the corner).

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaximilianHotel, Guest Relations Manager at Maximilian Hotel, responded to this review, June 19, 2014
Dear GLSBirmingham,

Thank you so much for your positive review on our TripAdvisor page!
We loved to read how much you liked our hotel and also that you enjoyed our facilities, including the gym in our sister property, Hotel Josef.
We are glad to know that we managed to contribute to a pleasant stay in Prague and we look forward to seeing you in the near future!

Kind Regards,
Andrea Járvás
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park, Kansas
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 17, 2014

We had a very good stay at the Hotel Maximilian.
Its location in the Staré Město area was excellent--within easy walking distance to many sights and restaurants.
Also excellent was the service and the breakfast!
The staff was friendly, accommodating, and knowledgeable.
The room was clean and spacious.
We definitely recommend this hotel.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaximilianHotel, Guest Relations Manager at Maximilian Hotel, responded to this review, June 19, 2014
Dear lffkc,

We would like to thank you for providing us with your feedback on TripAdvisor regarding your recent stay at the Maximilian Hotel.
Our entire team were really happy to read how much you liked so many aspects of your stay with us and we truly hope to see you again whenever you return to Prague for another visit!

Kind Regards,
Andrea Járvás
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 17, 2014

In Prague in April 2014 and stayed at the Maximilian Hote. Location is excellent, about five minute walk from the old town square which means you are away from all the noise and hustle and bustle of Prague old town. Facilities were great and I would not hesitate to stay here again.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaximilianHotel, Guest Relations Manager at Maximilian Hotel, responded to this review, June 19, 2014
Dear Greg M,

Thank you so much for your positive review about the Maximilian Hotel! We were so happy to read your comments and your feedback is a great motivation for us.
It would be our great pleasure to see you again in Prague!

Kind Regards,
Andrea Járvás
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
5 of 5 stars Reviewed June 16, 2014

I was at the Maximilian for a long weekend with my family. Very friendly and welcoming staff. Very attentive and caring service. Confortable, clean and perfectly quiet room. The breakfast was wonderful. The location is great, a few minutes by walk from the old town square. Very high value. I was very glad to be there and I defintely recommend this hotel.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaximilianHotel, Guest Relations Manager at Maximilian Hotel, responded to this review, June 19, 2014
Dear Alexander T,

We were pelased to read your kind review, thank you very much for posting it on our TripAdvisor!
It was delightful to read that you had an enjoyable stay with us and we would especially like to thank you for the nice feedback about our staff.
We look forward to welcoming you back!

Kind Regards,
Andrea Járvás
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 15, 2014

Had a wonderful experience at The Maximilian! Hotel has a friendly and helpful staff, nice and spacious rooms and fantastic breakfast buffet. Will go back next time we are in Prague. Definitely try The massages at the hotel spa. Hotel location right in The old town.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaximilianHotel, Guest Relations Manager at Maximilian Hotel, responded to this review, June 19, 2014
Dear Gido V,

Many thanks for leaving your feedback on our TripAdvisor page about the Maximilian Hotel.
It was our great pleasure to read that you were satisfied with the service our staff provided you with, our breakfast, location and the massages at the spa.
We are glad that we had the opportunity to have you staying with us in Prague and we sincerely hope to see you again soon!

Kind Regards,
Andrea Járvás
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maximilian Hotel

Address: Hastalska 14, Prague 11000, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 1
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in Prague
#18 Romantic Hotel in Prague
#20 Luxury Hotel in Prague
#26 Family Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — Maximilian Hotel 4*
Number of rooms: 71
Official Description (provided by the hotel):
A small luxury hotel designed by Eva Jiricna, provides a stylish, relaxed and cozy atmosphere in the heart of medieval Prague: 1 suite, 70 rooms, all rooms are equipped with Nepresso Coffee Machine or Tea & Coffee facilities, WiFi connection. Conference room with terrace. Breakfast restaurant: 6.30 - 11.30 on weekends till 12.30 ... more   less 
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Also Known As:
Prague Maximilian Hotel
Maximilian Prague

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