I checked out of this hotel yesterday and all I can say is that the staff and service at this hotel is as memorable as the picturesque city of Prague itself.
Check-in was very smooth, no waiting time and Sofia was very helpful in providing us with a map of Prague, what to see around the hotel, how to get to Charles Bridge and other areas of interest. She also provided us with information about which tram to catch and how much it costs. Furthermore, she added that the mini bar was free and it would be replenished everyday. I have stayed in many 5 star hotels in the past such as the Sheraton and Marriott in other parts of the world and never have I come across a hotel that provided a free minibar. Having just returned from Las Vegas where there wasn't even a fridge provided in my room at the Tropicana, this was certainly a very pleasant change.
The room was spacious, clean and very comfortable. The minibar consisted of 2bottles of beer, mineral water (gas), still water, tonic water, orange juice, cola and lemonade. The tea/coffee facilities came with a tea caddy consisting of a variety of tea and coffee as well as pretzels.
Bathroom and toilet area were made of marble and separate from each other albeit rather small. The bathroom came with the standard toiletries of shampoo, conditioner, shower gel, shower cap, vanity kit and nail files. There were also bathrobes, slippers, sewing kit, shoehorn/shoespooner and a shoe cleaning kit provided.
Buffet breakfast was included in the price of the accommodation and consisted of hot dishes, fruits, salads, cold meats, cheeses, pastries and breakfast cereal. You can also order from the menu and get yourself eggs cooked to your preference.
On the second night of our stay at the Savoy, I decided at the very last minute around 10pm that I wanted to go to Kutna Hora the next day. I spoke to Lucas Kristan at reception and he was very helpful in organising and finding a company that would take bookings at such a late time in the evening and such short notice.
Everytime we went in to the hotel, the staff always greeted us and were very polite and helpful with whatever inquiries we had. We could even buy tram tickets from them. What makes this hotel stand out amongst all the 5 star hotels I have stayed at in the past, is that the staff know how to give customer service. Every person I have spoken to at this hotel have been extremely polite, helpful and they always did their best to deliver whatever it was the guest needed.
The hotel is in a good location, as I am not a fast walker, it only took me less than 5mins to get to the front gates of Prague castle. The monastery and Loreta church is even closer to this hotel. The tower called Rozledna (probably spelt that wrong) is only 10mins walk from this hotel and it is a nice walk through the forest. Charles Bridge is between 10-15mins walk from the Savoy depending on how fast you want to go. However, as there are so much things to see on the way, we tended to take it easy.
I can totally recommend this hotel. The staff in particular Sophia, Lucas and even their duty manager Gabriella Palmeri are all very pleasant, friendly, helpful and professional. Gabriella organised the airport limousine (BMW) for us within seconds. If I came to Prague again I would not hesitate to stay at this hotel. Well done Savoy staff your pleasant attitude towards your guests makes your hotel an outstanding one.
- Also Known As:
- Savoy Hotel Prague
- Official Description (provided by the hotel):
- The 5-star Hotel Savoy combines the charm of the old days with the luxury of today, offering all the benefits of a boutique hotel. It is ideally located in the diplomatic quarter of Prague, just a few steps from historical sights such as the Prague Castle. After sightseeing you can relax in the Wellness Center or enjoy a drink in the cosy library, before dining in the Restaurant Hradcany. ... more less
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