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“Ideal location” 4 of 5 stars
Review of Hilton Prague Old Town

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Hilton Prague Old Town
5.0 of 5 Hotel   |   V Celnici 2079/7 | Nove Mesto, Prague 110 00, Czech Republic (Nove Mesto (New Town))   |  
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Ranked #90 of 663 Hotels in Prague
Certificate of Excellence
Athens, Greece
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Ideal location”
4 of 5 stars Reviewed June 28, 2013 via mobile

This is an ideal spot to stay, whether a tourist or a business traveler.

The old town of Prague is THE highlight and is on your foot from here.

Overall accommodation quality is good and quite satisfactory.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, July 4, 2013
Dear Sir/Madam,

Thank you for choosing Hilton Prague Old Town for your vacation in the Czech Republic, and for your recommendation.

We gladly read that you liked your stay with us and the team of the Hilton Prague Old Town look forward to welcoming you back soon.

Warm regards,

Miroslav Pijak
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,927 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Twin Bridges, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 28, 2013

First class hotel, with first class service. Great location. Especially loved the hospitality lounge with a staff catering to your every need. The only downside was no free wifi in the rooms unless you paid a fee.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, July 4, 2013
Dear Sir/Madam,

Thank you for choosing Hilton Prague Old Town for your stay in Prague, and taking time to share your feedback with us.

I am happy to read that you had a first class stay with us and I am happy to hear, that you enjoyed our Executive lounge facilities.

Regarding Wi-Fi service, I would like to mention, that we offer free Wi-Fi service in our lobby area, restaurant and bar and also in Executive lounge as an alternative to the paid service in the guestrooms.

We look forward to welcoming you back soon.

Warm regards,

Miroslav Pijak
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abergavenny, United Kingdom
Level Contributor
82 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed June 27, 2013

As a HHonors Diamond Member, even though booking our stay with points we were given an excellent upgrade to a Junior Suite which was large with separate seating area and Executive Lounge access with complimentary continental breakfast and refreshments.
The executive lounge has only 38 seats but the size of the welcome and quality of service is enormous - the staff just couldn’t be nicer or more helpful. Breakfast in the lounge was excellent even though there was slightly more choice in the restaurant. Afternoon tea with sandwiches and cakes was great and free wines and beers were available from 18:00 to 22:30 (spirits between 18:00 and 20:30)
Even though the weather was poor the service provided by the excellent team more than compensated. Thereza in the Executive lounge is the best we have met worldwide.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, July 4, 2013
Dear Sir/Madam,

Thank you very much for your nice review of our hotel.

I am amazed to learn that you had a memorable stay with us. I am happy to hear that our Executive lounge team managed to arrange a perfect stay for you to such extend that would even compensate the bad weather.

Thank you for mentioning Tereza from our Executive lounge. Words such as yours are a great motivator for all of us.

The Team of the Hilton Prague Old Town look forward to welcoming you back soon.

Warm regards,

Miroslav Pijak
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanoi, Vietnam
Level Contributor
51 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed June 27, 2013

I've been in the Hilton Old Town Hotel for a buisness conference for a whole week.
The location is good, just some minutes from the city center and the shopping streets away.

The rooms are too small for my taste and nothing special. I've expected more from a Hilton Hotel. The conference facility and the service were, as expected, good. Food and drinks have been served quick in time. Some of my collegues have complained about the missing variations of food during the lunch and dinner breaks; but the quality of the food was outstanding.

The lobby is quite small, but they have a small but nice bar at the ground level.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, July 4, 2013
Dear Sir,

Thank you very much for staying in Hilton Prague Old Town and for sharing your experiences with us.

I am glad to read that you enjoyed our central location, you were pleased by our conference facilities, service provided by our team there and the high quality of the food. I am also happy that you enjoyed our Zinc bar in the hotel lobby area.

On the other hand I was saddened to learn that your experience with us was overshadowed by the size of our rooms. I would like to inform you, that we do offer also other room types including larger suites, but we followed the order request by conference organizer when assigning rooms to the event participants.

Thank you for sharing with us your feedback and your views and I hope we will have opportunity of welcoming you back, to show you also other room categories and make your stay more enjoyable.

With kind regards,

Miroslav Pijak
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 26, 2013

This hotel blew us away with their customer service. First of all, it's in a great location near the heart of old town and easy access to all tour buses. We were upgraded and given access to the executive lounge upon check in due to our Gold member status. Our room was fairly large for a european room and very clean as well. They helped us with any questions we had and even got me to a doctor's office when I was ill. They went above and beyond to make sure our stay was great :)

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, July 4, 2013
Dear Sir/Madam,
I would like to take this opportunity to thank you for choosing Hilton Prague Old Town during your stay in Prague, and for sharing with us your kind comments.

It was great to read that you were amazed with our location, comfort and cleanliness of our guestrooms, efficiency and helpfulness of our Team.

We are very much looking forward to welcoming you back soon.

Kindest regards from the golden city of Prague,

Miroslav Pijak
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed June 25, 2013

This hotel is really lovely, our room was fantastic. The kingsize deluxe. Great bed, linen, towels, robes and products. Everything changed and cleaned perfectly every day. The perfect location to walk to all the best areas in Prague. We would definitely stay here again if we return to Prague.

Room Tip: Our room was facing the main road, a great way to watch everything, yet it was not noisy.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, July 4, 2013
Dear Sir/Madam,

Allow me to thank you for your stay and your nice review about our hotel.

I was delighted to read that our facilities and location met your expectations and you enjoyed the quality and standard of our guestroom.

I look forward to welcoming you back to our property in the near future.

Warm greetings from the Team at Hilton Prague Old Town,

Miroslav Pijak
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castro Valley, California
Level Contributor
288 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
4 of 5 stars Reviewed June 24, 2013

This hotel is in a great location for walking to many sites in Old Town Prague. The hotel is very nice. While smoking is allowed in the bar area, they have done a great job of eliminating offensive odors, so if you are sensitive to smoke, you can still enjoy this hotel. Our room on the 8th floor was a double bed room and was quite small. There were 2 adults and 1 child and it was tight. We were traveling with a friend who had a king corner room on the 6th floor which was much, much larger. The Executive Lounge is very nice, It is open from 6:30AM - 11PM. Breakfast items are typical European with some American items. There are sandwiches served from 3PM - 6PM, and then very yummy appetizers, beer, wine, and liquors, from 6PM - 8PM. The Lounge then remains open until 11PM. There is a small, but nice pool on the 2nd floor as well as a suana. There are also spa services.
We did not eat in the restaurant, which did not have a menu that was kid-friendly and the prices seemed high, but we did order room service once and room service was reasonably priced and there were kid-friendly options.
The only reason I did not rate this as "Excellent" was that while housekeeping is very responsive to requests, you really shouldn't have to ask for extra towels in a hotel such as this. As an example, there were 3 of us in our room, but only 2 bath sheet towels left at any given time.
The front desk staff are freindly and helpful and speak English very well. You can buy your Tram 22 tickets at the Concierge Desk, and they will also make any other reservations that you require.
There are no views from this hotel, but it's location is great. It is a 10 minute stroll to Old Town Square, about a 15 - 20 minute walk to St. Charles Bridge, and about a 15 minute walk to the Tram 22 stop. (There are stops closer to the hotel, but they were under construction when we visited.)
If you take the Cedaz shuttle to the hotel from the Prague airport, it drops you off almost at the front door of the hotel. It is about a 30 minute drive from the airport and the cost is $150 CZK per person. But a warning, at least in our shuttle bus there was no air conditioning and it was a hot day. It was a very long 30 minutes.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, July 4, 2013
Dear Sir/Madam,

Thank you so much for sharing with us this positive feedback, and giving us the chance to read about your experience.

It was more than a pleasure to see that you liked our location, you enjoyed our spa area and Executive lounge. I am glad to read about friendliness of our Team Members from Reception, Concierge and Housekeeping.

Furthermore, please accept my apology for the towels issue, I would like to assure you that this is rather a coincidence than our usual standard and your comments will be followed up not to reoccur.

We will be delighted to welcome you back in the near future, to ensure you spend again enjoyable time.

With best regards,
Miroslav Pijak
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Prague Old Town

Address: V Celnici 2079/7 | Nove Mesto, Prague 110 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Prague
#51 Business Hotel in Prague
#68 Romantic Hotel in Prague
#79 Luxury Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Prague Old Town 5*
Number of rooms: 303
Official Description (provided by the hotel):
Located in the in the centre of Prague’s most desirable attractions. Its proximity to the oldest parts of the city offers guests the option to fully explore the surrounding area including Old Town Square, Wenceslas Square and Charles Bridge. The hotel has over three hundred well-appointed guest rooms offering high quality accommodations and contemporary interior design, including non-smoking and accessible rooms. All rooms have been carefully refurbished to offer state of the art facilities with contemporary styling and sumptuous furnishings. Prague’s stylish dining spot, Zinc Restaurant features modern European cuisine with Asian flavours is recommended by the Michelin and Gault Millau guides. In its art deco inspired interior, Zinc lounge & bar seats over 70 people. Zinc lounge & bar serves specialty coffees, snacks with Asian flavours and tempting selection of cocktails. The new Prague meetings & events facilities form a great location for a successful business or leisure event in Prague Facilities include twelve meeting rooms as well as the Dvorak Ballroom, which can host up to 340 people. Other facilities include free access to Health & Fitness Center for hotel guests, 24 – hour Room Service, high-speed internet access, with a choice of a wired or wireless connection (Fee applies), underground parking (Fee applies), laundry services, business center, concierge and limousine services. ... more   less 
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Also Known As:
Hilton Prague Old Town Hotel Prague
Hilton International Prague
Prague Hilton

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