My parents and I stayed at Hotel Casa Marcello and I will never return. Not worth even 1 star in my opinion. The beds were hard (they had made a third bed from the couch in the room), their air condition did not work at all, there was no door for the bathroom and they had a parking spot about 700 meters from the hotel that costs about 700 CZK for 24hrs. Their minibar was warm.
Also since their air condition did not work so we decided to open the windows and that was a big mistake because about 50 flies and insects came in. If you stay outside the hotel at night you can see the whole hotel filled with flies outside of the windows unfortunately we noticed that too late..
I would also mention that the room below us had a water leak so at 6:30 am they called us and decided to send maintenance to us because they think our shower leaked.
The only good thing about this hotel (would not call it a hotel, I have lived in better motels) is their breakfast which is standard. But you can get the same thing in almost all other hotels.
I would not recommend this hotel for my worst enemy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6 days ago
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We feel really very sorry that you did not enjoy your stay here.
We would like to explain some points again,
regarding the beds and mattress it is standard quality and it depens on individual
opinion,some people really like it.
Unfortunatelly we had the unexpected water accident in the part of the hotel during your stay
so it was the reason for problem with air conditioning as well and we were fully booked at this time so no chance to move you,we tried to solve it as soon as possible.
Our hotel is situated directly in the historical center 5 minutes walking from the Old Town Square and it is always difficult to park car in these areas outside of designated parkings,
hotel building is from 13th century and because of historical treasure we are not allowed
to make parking places underground.
So please accept our apology for some points which made your stay not so pleasant as you expected and we hope that some memories were enjoyable anyway.
Have a lovely Christmas time,
Your hotel staff
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.