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“Nice restaurant, but watch the bill & your change!” 4 of 5 stars
Review of Hotel Ambassador-Zlata Husa

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Hotel Ambassador-Zlata Husa
5.0 of 5 Hotel   |   Vaclavske namesti 5-7 | Praha 1, Prague CZ-11124, Czech Republic   |  
Hotel amenities
Ranked #311 of 661 Hotels in Prague
Centurion
Top Contributor
80 reviews 80 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“Nice restaurant, but watch the bill & your change!”
4 of 5 stars Reviewed May 22, 2013

I didn't stay in the hotel, but ate in one of their restaurants (cellar restaurant by the Thai spa). We had a lovely meal, but I was quite unpleasantly surprised to find bread that we did NOT order and didn't touch added to the bill (yes, only 30 CZK, but the principle of doing something like this is just wrong) - ask them to take it away immediately if you don't want it & ensure it doesn't end up on your bill. I was also short-changed by 10 CZK - again, not a lot of money, but in principle this is fraud/ theft. As mentioned, we had a lovely meal, but the petty stuff left a bit of a sour taste in my mouth.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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507 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Znojmo
1 review
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 6, 2013

Stylish hotel just in the very center of Prag with its casino and wellnes club , spacious and clean rooms with a nice view of Wenceslas Square ,friendly and helpfull staff, excelent food. I definatelly recomend this hotel to all!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bartkova, Director of Sales at Hotel Ambassador-Zlata Husa, responded to this review, June 5, 2013
Dear Guest,
Thank for your taking the time to comment on your recent stay with us on Trip Advisor and thank you for your recomendation for future guest.
We are looking forward to welcome you at our hotel again.

With best regards from Prague,
Stana Bartkova
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerusalem, Israel
1 review
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 2, 2013

Hotel Ambassador is a wonderful hotel in the most central location of Prague. It is a short walk from the Old Town Square and the Opera. It is right in the middle of a great shopping district with fun restaurants and pubs all around. Our room was beautiful and immaculately clean. The breakfast buffet is very extensive and delicious complete with an omelette bar. The staff are friendly and go out of their way to help with any problem. I would also like to thank the day manager that allowed us an extremely late check-out time at no extra cost until we had to leave for our flight. Our view from our room was also a delight. The Kleinsterns will definitely stay at this hotel on their next trip to Prague.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bartkova, Director of Sales at Hotel Ambassador-Zlata Husa, responded to this review, May 3, 2013
Dear guest,

I am taking this opportunity to thank you for your stay at Ambassador Zlata Husa Prague during April 2013. I do appreciate the fact that you were sharing with us your valuable feedback especially positive one regarding our attentive and friendly staff, it is actually the most valuable award for us.

I do hope in despite of this particular experience you have enjoyed your stay with us and we will have a chance welcoming you back to our property in the future.

With kind regards from Prague,
Stanislava Bartkova
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Bratislava, Slovakia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 1, 2013

Hotel Ambassador is perfectly located and walking distance almost everywhere.
I was truly amazed with the Thai & Wellness Club located in the hotel.
You may also enter this Thai Club from the main square.
We went for foot thai massage and back special massage.
The rooms we so clean and tidy, Thai therapeutics were professional and overall experience was just excellent!
We would definitely recommend this great hotel again !

Room Tip: Large suite facing the main square
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bartkova, Director of Sales at Hotel Ambassador-Zlata Husa, responded to this review, May 3, 2013
Dear Guest,

Thank you very much for taking the time to post such a complimentary review regarding your stay with us.

I am very delighted to read how much you have enjoyed your stay at our hotel, especially in our Thai & Wellness Club. Thank you for your recommendation and sincerely hope to welcome you back to our hotel. Please do not hesitate to contact me directly for any assistance requested or anything I can do for you during your next time in Prague.

Stanislava Bartkova
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Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed April 28, 2013

I am a repeat customer to the ambassador hotel. it is just so convenient and centrally located for shopping , restaurants, bars and a bit a dancing with a massage experience.. what more can you ask for.. the staff are friendly and very inviting. an exchange and a perfect view of the street as your sip in the champagne watching lovely Czechs pass by making your time a colorful pleasant feel. I love it simply..! you feel at home but taken care by elegance, patience and dynamics of a 5 star service. The casino and nightclub is quiet a treat for all

Room Tip: go for the suites.. they are spacious and comfortable.. sunny and picturesque.. the staff always hel...
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bartkova, Director of Sales at Hotel Ambassador-Zlata Husa, responded to this review, April 29, 2013
Dear guest,

Let me thank you for your stay at Ambassador Zlata Husa during April 2013 along with sharing with us your overall satisfaction. It is so nice to read such a lovely words about our property especially regarding our wonderful staff, which is actually one of our most important focus and your feedbacks are the nicest awards for us. We are already looking forward welcoming you back to our property so please do not hesitate to contact me or my colleagues directly for any assistance requested during your next time in Prague.

With kind regards
Stanislava Bartkova
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Praha
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed April 27, 2013

Perfect location in city centre of Prague.
Beautiful historical building with spasious and wide rooms.
Just perfect location to historical, shopping and party area.
Casino in the hotel is amazing!!!!
We would highly recommend this hotel !

Room Tip: Large suite overlooking the main square
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bartkova, Director of Sales at Hotel Ambassador-Zlata Husa, responded to this review, April 29, 2013
Dear guest,

I am taking this opportunity to thank you for your stay at Ambassador Zlata husa during April 2013, with several valuable feedbacks.
Looking forward to your next visit in Prague.

With kind regards

Stanislava Bartkova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
2 reviews
Reviews in 2 cities Reviews in 2 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed April 27, 2013

I definitely did not expect that everything will be good, but it was!! The room, so cosy, friendly reception, parking in the hotel was possible, food was great. My recommendation!! Also i got a thank you letter for bieng guest in the hotel.

  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ambassador-Zlata Husa

Address: Vaclavske namesti 5-7 | Praha 1, Prague CZ-11124, Czech Republic
Location: Czech Republic > Bohemia > Prague
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Casino Hotel in Prague
#190 Luxury Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Ambassador-Zlata Husa 5*
Number of rooms: 162
Official Description (provided by the hotel):
Art Nuveau Style building - hotel Ambassador - Zlata Husa***** is located in the city center on the pedestrian zone of famous Wenceslas Square boulevard, surrounded by renowned historical and cultural monuments as well as a commercial district, department stores, luxury shops and a large number o private restaurant, cafes and clubs.Tastefully furnished comfortable rooms are all air-conditioned, they have private marble bathrooms with jacuzzi bath and separate shower. All rooms are equipped with minibar, SAT TV, direct dial phone with voice machine, free wi-fi connection, safety deposit box and hairdryer. ... more   less 
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Also Known As:
Hotel Ambassador Zlata Husa
Ambassador Zlata Husa Hotel
Top Hotel Prague
Prague Top Hotel

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