The restaurant/bar downstairs is a nice setting just below ground level. The lighting is dark but cozy, the bar lit nicely and the overall appearance very nice and professional. I had just arrived in Prague for an extended five month stay and the restaurant was just down from my apartment. I stopped in for a drink and to grab dinner. I wanted a martini and thats when "the wheels started coming off the track"...I realize that not every place knows or wants to to know how to make a good martini and most czech pubs are a beer based culture. Having said that the restaurant was advertising cocktail specials and the impression was this was an upscale sophisticated neighborhood restaurant/pub. The bartender didn't know how to make a martini and placed before me a glass of straight out of the bottle shot of vodka. I had asked for a twist in my martini. didn't happen. When i asked for ice and the twist I got the famous czech female "eye roll" and muttering with arms waving as she went back to the kitchen, grabbed a bowl of olives in olive oil and placed before me a wedge of lemon. Was this my failure in communicating? My Czech was in the beginner stage but she spoke very good english and a martini is really not that complicated...anyway, her attitude was one of the rudest i have ever encountered and I got out of there as fast as i could. The restaurant that I then went to next door was able to serve up a decent martini and their food was excellent.
I feel i should go back and try their food and stick with a beer out of a sense of fairness but the management needs to know that they have a LONG way to go in training their staff about customer service...maybe it was just this one person, maybe it was just a bad day...since i have been here I have had many guests from out of the country visit--we have gone to all the establishments in the neighborhood BUT here--I don't want to have my friends have a bad experience with one rude person--the Czechs are very polite, warm when you get to know them, and have a great sense of humor...unfortunately it wasn't the case on my visit.
Prague is a restaurant culture. There are many many restaurants in any one small area and the food quality is usually excellent...the competition must be intense and even if your food is average if you have a friendly waitstaff who make you feel welcome and appreciated you'll come back because its a comfortable friendly warm environment where you feel like you matter and belong.
I hope management reads this...it's a nice setting and could be a "killer" restaurant/pub...but it's not.