Initially, for the price we paid I was very impressed with the photos I'd seen of the apartments. My suspicions were raised at check-in when staff demanded a €50 per person deposit for incedentals (damage, excessive noise, etc) Given that we were on a Stag weekend this seemed fair, except they took the full €1250 as one deposit on our friend's credit card. If you read the hotel policies on expedia, it states that "The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation" So it would seem that they were never going to take an individual payment anyway.
On the first night, one our party was ill and had been sick on the stairs. For this our whole group was charged €1250!!!! We asked to speak to the manager, but they were not available. Granted, nobody wants to see vomit in their hotel and a fine was fair, but to take the full amount is more than excessive. There are fines for other things: damaging bedding, damaging towels, damaging the microwave, damaging the kettle, excessive noise. So glad that I don't smoke!
I was lucky enough to be sharing with only one other person as our room had only a double bed and a sofa bed instead of the two doubles and sofa that we had booked. Also, given that most of our party were four to a room, the number of towels we were given to share was not enough. Even worse, they were only changed every three days which just isn't enough in the Summer when you need to shower frequently. It was also difficult to get them dry. I'm not certain, but I think extra towels are available if you're prepared to part with another €30.......
The room: The bed was comfortable and our room was clean. The cleaners seemed to be in the building for most of the day and did a good job. The rooms have two windows which ought to block the noise out but don't. When we got into the room, I tried to open the window to let the air in but they wouldn't stay open and as they're quite flimsy, I didn't want to risk breaking one and incurring another fine! Didn't mind too much as the room had an air conditioning unit. Think you had to pay for the remote to turn it on and off though.
It seems the Royal Court Apartments aren't keen on Stag or Hen parties being on their premesis, but they don't mind taking your money. A booking of 25 men came in, did they really think we were there for the Dali Exhibition?!
In terms of location, the apartments are a 10/15 minute walk from bars and restaurants. It was ok for us in a group, but there's no way I'd been wanting to make that walk on my own or with my family.
On the last day, before we were due to check out and leave for the airport, the water in our bathroom had stopped working so we were unable to take a shower before leaving. If that wasn't bad enough, our friends' bath and toilet bacame flooded with God-only-knows how many peoples' unrine and faeces. Maybe we should have issued a €1250 fine.
It's a shame really because generally speaking, The Royal Court Apartments could be a nice place to stay. As mentioned, the rooms are clean and comfortable an would be ideal for a short stay. But worrying if you're going to have your credit card rinsed for something minor puts a dampener on it.
One question: where does the €1250 go?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 22, 2013
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First of all, we would like to thank you for the time you’ve devoted to reviewing our property. Your opinion is very important to us. Taken, however, that your overall impression seems to be quite negative, please kindly let us use this opportunity to comment on some of the points you have mentioned.
To start with, it is important to point out that the purpose of the group’s visit to Prague was a stag party, of which we were not notified before the arrival of the group. With obvious concerns in mind about a group of 25 young males, well before the arrival of the group we had contacted the representatives of the internet portal where the booking was made and informed them that the deposit might be imposed to cover eventual damage to our property.
And the damage it was! Firstly, our dear guests came already drunk and we offered them smaller to avoid a possibility of whole group being in one apartment together. Despite that and our kind offers to give money back with no penalties, guests agreed for the smaller room types. They also had been warned, that in the case of any damage, noise or indecent behavior, we will held all the amount of deposit (which we take only from groups of more than 10 persons).
The person who was sick on the stairs (and for some reason could not use to this end the toilet in the corridor, which is available to all our guests free of charge at any time or ask the reception, which due to this group was open 24h, so he could easily got a key) did so into the space between the two stair flights from the third floor and thus managed to impact floors 0, 1, 2 and even the basement! This probably sounds unrealistic but we have already learned from our experience that anything is possible if dealing with a stag party. The bodily liquids also partially spoiled the walls that now need to be repainted, which would naturally imply certain expenses from our side. This is not to mention the reaction of our other guests, who had to observe this mess while walking the stairs until the cleaning service rushed in.
Most of the bed linen, towels, pillows, blankets as well as mattresses were completely destroyed or irretrievably spoilt so we now have to buy the whole new sets of these items.
The blockage of the plumbing also mentioned in the review was in fact caused by the two towels flushed into the toilet bowl by the participants of the party. This led to a major malfunction of the plumbing system of the whole building, which hosts not only the apartments (with guests in all of them!) but other businesses, like a hairdresser’s salon and a bar. The building of the apartments belongs to Prague’s historical housing, so any kind or repair works here are particularly expensive. The cost of the technical elimination of the plumbing blockage alone amounted to 1000 euros. This does not include the losses associated with the noise which was persistent throughout the stay of the group and doubtlessly discomforted the rest of our guests staying at the apartments in the meantime.
Finally, with all due respect, the racially insulting allusion to the crime situation in the centre of Prague hardly has anything at all to do with the quality of services provided at our apartments.
On behalf of the whole Royal Court Apartments team we would like to apologize to our guests for the discomfort caused by the above mentioned events.
We would also like to use this chance to emphasize that from now on our hotel does not accept stag parties or any other kind of noisy celebrations at any time. Our primary audience is families with children and seniors, so if you are reading this and planning such a party in Prague, we kindly ask you to abstain from booking our apartments to avoid eventual misunderstanding and negative impressions on the both sides.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.