I booked the apartments for a group of 15 for my friend's hen party. The apartments were centrally located, spacious and well-priced, so I thought perfect. I had made the apartments aware of the nature of our stay and requested our apartments were put next to each other.
When we arrived our apartments were lovely, spacious and modern however they were not together and we were on the top floor right in the corner - something we didn’t have a problem with. HOWEVER when it came to leaving for a night out (our reason for visiting Prague) we were shouted out for the noise. 15 pairs of heels walking down five flights of marble stairs is never going to be quiet but as the lift only fitted in two people we were left with little choice.
When we checked out two nights later we were accused of smoking both legal and illegal products and hit with a £100 fine, something which was a complete false accusation and we contested. We were then verbally and very loudly shouted out by the manager of the apartments over our 'actions' which he claimed were the worst by any guests they've ever had. Charming really seems we were the ones being falsely accused.
That experience completely ruined the positive stay we'd had in the apartments and my want to recommend them to anyone. We loved the apartments when we arrived and couldn’t wait to leave when we did. I have never dealt with staff as rude and can’t believe we were screamed out by the manager for over 15 minutes and had the threat of police involvement whilst his staff merely stood next to him laughing.
It was truly disgusting behaviour from anyone, especially someone who works in the hospitality and customer service industry. I would tell anyone to think twice before staying here unless you want to be charged and verbally abused on checkout.
- Official Description (provided by the hotel):
- Royal Court Apartments are located in only 10 minutes walk from Wenceslas square – the heart of the modern town. Metro/tram station I.P.Pavlova is in only 2 minutes walk.The apartments are well equipped with all necessary for your comfortable stay.All our apartments have complete kitchenette and a private bathroom. Wi-fi Internet and TV are free for your use during all the period of your stay. ... more less
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