Beware of Rado Jewelry on Celetna 17, Praha 1. My husband and I just got back from a trip to Prague and we purchased some red garnet earrings For my mother. Not really knowing the price of garnet, we made an error in calculating the exchange rate, and realized that our purchase was not $200 but $2000 . The salesperson at the jewelery store did not do the calculation for us in Canadian as she said she didn't know so we did and got it wrong. We didn't realize the immense error until an hour later and we promptly went back to the store to return the items. They refused and would not refund us on our MasterCard. They said they could not do it because their manager was not in the store and would not be back for 2 to 3 days. This is ridiculous as every store should
have someone working there that is authorized to put in the necessary code in the machine to
refund a card. They knew we ad to leave the next day as we were on a tour. We couldn't believe that a so- called reputable jeweler would not refund, especially given the time of return and the circumstance. We asked to speak to the police so they brought someone in who was quite questionable as a police officer. He would not speak with us at all ( mainly because he could not speak English...very convenient) and seemed to smirk and laugh about the situation clearly siding
with the sales people. At that point we knew it was fruitless and possibly a staged situation. We tried to stop payment on our MasterCard from the store, but the owners would not authorize. We loved the beauty of Prague, however, this store put a major damper on our view of the integrity of it's people . Also, the Canadian embassy was absolutely no help in this matter.
2 Canadians who will never make an exchange rate mistake again nor recommend that you shop at Rado with the big R in Prague.
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