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“Hair in room, strange stain on ceiling, not right in the center” 3 of 5 stars
Review of Designhotel Elephant Prague

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Designhotel Elephant Prague
4.0 of 5 Hotel   |   Na Florenci 29, Prague 110 00, Czech Republic (Nove Mesto (New Town))   |  
Hotel amenities
Ranked #88 of 662 Hotels in Prague
Certificate of Excellence 2014
Aalborg, Denmark
2 reviews
2 helpful votes 2 helpful votes
“Hair in room, strange stain on ceiling, not right in the center”
3 of 5 stars Reviewed April 10, 2014

Found hair in our beds and towels
Strange stain on bathroom ceiling, told front desk... nothing happened
So not right in the center. I would rather say on the outskirts of the center. About a 25 minute walk to the old town square... not idea for tired tourists after a long day of walking.
Beds are okay, but sheets look like they were taken from a hostel...

  • Stayed April 2014, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan S, General Manager at Designhotel Elephant Prague, responded to this review, April 21, 2014
Dear cqsullivan,

thank you for staying with us and for sharing your feedback.

I am sorry for this negative experience you had and based on your comments made appropriate arrangenets to avoid such issues in the future. In regards to our location, yes we are only 10 minutes walk from the historical part of the city center ,as we are still Prague 1 district, or right next to the public transportation hub Florenc for those who are tired after long day. Our linens are newly purchased. and I believe much higher above hostel standards.

Kind regards,

Milan Svara
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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792 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 10, 2014

I stayed 2 nights last month, and felt good. Design, service, location, price, and breakfast are all good, but there was not enough furniture in that size of room. The room looked vacant... but I recommend this hotel to travelers;)

  • Stayed March 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan S, General Manager at Designhotel Elephant Prague, responded to this review, April 21, 2014
Dear Miho P,

thank you for choosing our hotel during your stay in Prague. I am glad that you found our location, rooms, services and breakfast selection up to your expectations. In regards to the room furniture our aim is to deliver the necessary for international travelers and leave enough space for their personal belongings such as large luggage. Your room might have been also suitable for additional extra bed which is sometimes requested.

We hope to welcome you back in Designhotel Elephant during your next trip to Prague.

Kind regards,

Milan Svara
General Manager
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Adelaide, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 7, 2014

Good position with easy access to all the sights. Very good rooms,breakfast and friendly staff.I would recommend this hotel to anyone. The only downside was the shower over the bath which European hotels seem to have. My sister slipped getting out of the shower/bath and was lucky to be just bruised. Non slip baths should be mandatory in all hotels.The beds were very comfortable and rooms quiet. Didn't even hear a sound from other rooms.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan S, General Manager at Designhotel Elephant Prague, responded to this review, April 21, 2014
Dear Sarah B

thank you for staying with us and for taking your time to share your feedback.

I am glad that your overall rating of our hotel is positive and that we have delivered good experience.

I am sorry that your sister had such an issue with our bathroom. We have purchased 100 anti-slippery mattresses which are now available upon request and we will also be adding some extra anti slippery surfaces into all bathrooms.

Kind regards,

Milan Svara
General Manager
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Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 6, 2014

A stylish and modern hotel tucked away in a quiet street that is 2 mins walk to Florenc Station. The hotel is only 15 mins walk away from the charming Old Town. There are lots of shops, cafes and restaurants nearby. Walking to Charles Bridge and Prague Castle is also possible from the hotel.

The room was clean and spacious. The bed was comfortable. Shower amenities were adequate.

The hotel provided a wide spread of breakfast which was delicious. Basic beverages such as black/white coffee, tea, juice etc were available at breakfast. Anything more such as Latte, Mocha etc were chargeable.

The staff were helpful and fairly friendly. Overall, the stay was comfortable and pleasant. It was definitely worth it for the price - much better than I expected.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan S, General Manager at Designhotel Elephant Prague, responded to this review, April 21, 2014
Dear chriszyloh

thank you very much for staying with us and for your positive comments.

I am glad that we managed to exceed your expectations and hope that you will return back to the Designhotel Elephant on your next trip to Prague.

Kind regards,

Milan Svara
General Manager
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London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 1, 2014 via mobile

Chose the DesignElephant Hotel for a long weekend visit to Prague. It was about 15 mins walk from the historic old town. Room was modern with stylish bathroom and all very clean. The hotel was bigger than we first thought and has a large breakfast area and must cater to conferences as there were large meeting / conference rooms in the basement. There was a wide range of choices on offer for breakfast - all tastes catered for but due to the hotel size was quite busy at popular times.

I would recommend the hotel for a short trip to Prague.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan S, General Manager at Designhotel Elephant Prague, responded to this review, April 7, 2014
Dear Tebbski,

thank you very much for staying with us and for sharing your valuable feedback with others.

I am very glad that you found our hotel conveniently located and up to your expectations during your trip to Prague. You are right, that our hotel looks small from outside, but there is a big gem hidden behind. Designhotel Elephant is running 178 rooms and has another sister property GrandioR of 220 rooms attached.

I am glad you enjoyed our breakfast and hope we managed to start up your busy days in Prague well.

Hope to see you back soon and thank you for recommending us to others.

Kind regards,

Milan Svara
General Manager
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Eastbourne, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2014

Chose this Hotel following good reviews on here and were not disappointed, in fact it exceeded all expectations. Clean, comfortable and stylish surroundings and the buffet breakfast was excellent, with a varied choice and freshly cooked omlettes if required. The staff were helpful and friendly. We liked the fact that it was out of the main hustle and bustle of the city but still within a reasonable walk to the Old Square and if needed the tram stop was within a couple of minutes walk. We also found good restaurants within a 10 minute walk of the Hotel. We would certainly recommend to friends and stay here if we visit Prague again.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan S, General Manager at Designhotel Elephant Prague, responded to this review, April 7, 2014
Dear Lesley B

thank you for giving us your trust on your travels to Prague. Also thank you for your valuable feedback on Tripadvisor.

You had an opportunity to visit our new breakfast restaurant, just after one month since opening. I am glad you enjoyed it. We are just walking distance from the historical part and main sights of Prague but still few meters from one of the main public transportation hub Florenc - 2 stops by underground to reach the National Museum. I am very happy we managed to exceed your expectation as this is our mission.

We hope to welcome you back on your next trip to Prague.

Kind regards,

Milan Svara
General Manager
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 30, 2014

Great hotel. Indeed, the beginning was spoiled by welcome drink that was never offered and leftover item from previous guest in the room. The location is great, close to shopping and Powder Tower. The room was cleaned daily, the stuff on vanity table was nicely organized. Amazing breakfast and beautiful chef will prepare omelet for you(kudos to Teresa). Hotel team was friendly and smiling to you at every given opportunity. Working in hotel business I have found that hotel in great shape, maintenance free, friendly multilingual team. One thing to hotel manager. Why do you have such a weird shower partition door? The water will always goes to floor while taking the shower. Room 223.
Otherwise, I will definitely recommend Design Hotel Elephant to my friends.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan S, General Manager at Designhotel Elephant Prague, responded to this review, April 21, 2014
Dear Oborovich,

thank you very much for staying with us and sharing your feedback on tripadvisor.

I am sorry that you had such wrong first impression at the beginning of our stay and I hope we were able to make it up. Our breakfast chef Tereza was based on many nice comments awarded by special recognition last month, so thank you to bring your bit into this reward. I am glad we have her with us.

In regards to the shower door. Based on some technical arrangements, health and hygiene rules this was the solution our architect came with. I know that water spill out on the floor but at least this door manages to stop majority of it. I am afraid there is no way for change, we have to work with this the way it is now. Sorry if you had bad experience.

Thank you for recommending us to others and hope to welcome you back in Prague again.

Kind regards,

Milan Svara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Designhotel Elephant Prague

Address: Na Florenci 29, Prague 110 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#58 Business Hotel in Prague
#70 Family Hotel in Prague
#70 Romantic Hotel in Prague
#75 Luxury Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — Designhotel Elephant Prague 4*
Number of rooms: 178
Official Description (provided by the hotel):
Located on the Na Florenci Street, perfectly situated in the city centre, The Designhotel Elephant, a 4 Star hotel is a welcome calm in the heart of Prague.Such attractions of the historic Prague Old Town, like Astronomical Clock on the Old Town Hall, Municipal House on Square of Republic or Charles Bridge, Powder Tower, Music Theatre Karlin and many others are in the immediate walking vicinity, making our hotel a great choice for all travellers. ... more   less 
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Also Known As:
Designhotel Elephant Prague Hotel Prague

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