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“OK food, OK service” 3 of 5 stars
Review of Casanova Restaurace

Casanova Restaurace
Saska 520/3, Prague 118 00, Czech Republic (Mala Strana (Little Quarter))
+420 257 535 127
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Ranked #1,535 of 4,271 Restaurants in Prague
Cuisines: Italian, Pizza, European, Czech
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Late Night, Dinner, Lunch, Breakfast, Reservations
Neighborhood: Mala Strana (Little Quarter)
Manchester, United Kingdom
Level Contributor
22 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“OK food, OK service”
3 of 5 stars Reviewed September 24, 2013

Decided to eat here as it was close to our hotel and after a full day of pounding the streets of Prague we couldn't face walking any further! We got the impression the place had been around for years and nothing much had changed since the 80's. Kind of place the restaurant inspector might visit on TV and start by advising them to remove the book shelves of files and other assorted clutter and the two overhead tv's that were noisily tuned to an Italian station whilst we were trying to eat! After reading other reviews we seem to have faired well on the service front. The waiter wasn't drunk (it was early evening) and he was reasonably friendly. As others have stated the owner and his family were eating their own dinner when we arrived and seemed completely disinterested in their guests. Not a look, a smile or anything, we definitely felt like unimportant tourists. The food was average and edible but nothing special.

  • Visited September 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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182 reviews from our community

Visitor rating
    46
    54
    30
    19
    33
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Aldeburgh, United Kingdom
1 review
“long wait for food to arrive”
1 of 5 stars Reviewed September 20, 2013

Terrible service by uncaring manageress and waiter. Main course took almost 2 hours to arrive although the food itself was reasonable. Definitely would not recommend.

  • Visited September 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Happy Valley, Oregon
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Horrible service”
1 of 5 stars Reviewed September 18, 2013

Waiter was very judgemental and condescending. Waiter took care of other tables long before we ever got a menu or welcoming. Food took forever to come out and was mediocre at best. One waiter for the entire restaurant and the owners were eating and socializing while the waiter was failing at his job. After the meal it took over an hour to receive the check after multiple requests. Then the check arrived in the folder with no bill and the previous customers tip money. After requesting the correct check the waiter was visibly disturbed and annoyed that we didn't have the check. He then went on and on about how overworked he was. Then he ran the bill with a 10% gratuity without posted requirement. Would never go back. Waiter made it a horrific experience at best.

  • Visited September 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrodsburg, Kentucky
Level Contributor
46 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
“Average not so much”
3 of 5 stars Reviewed September 10, 2013

Italian food with casual atmosphere. Cover charge and add ons made this not a very good experience. Waiter did not mention a la carte, just choices as if they were included. The food was just so so.

  • Visited September 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsingborg, Sweden
Level Contributor
39 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Good food but cleanliness could have been better”
3 of 5 stars Reviewed September 1, 2013

Dirty tablecloths, dirty floors but the food was good. I wouldn't return unless they clean up the place.

Visited August 2013
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