The hotel is nice and clean. Restaurant and food is amazing! Large variety and everything very very tasty! That was more then 4* standard! Not so much the rest. The reception staff not very profesional. They dont speak english, Luckely I can speak little czech, but my husband was shocked! They dont seem very familiar with the hotel either as they had no clue what kind of room we requested and we had to move twice! No apology given at all... On the contrary they seemed anoyed with us!
Pool area and the saunas is very nice, although the "smart" lifeguard is very anoying, lound and nasty.
This wasnt the cheapest hotel in ML so the service could have been better and the menu in more than 1 language. We though this was Czech republic not Germany!
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- Also Known As:
- Falkensteiner Grand Hotel Marienbad