We were very surprised at how ordinary and out of date this hotel was after reading other reviews of it on this website and others. I was under the impression that it would be much more sophisticated and updated. The photos I’ve seen do not show the reality. The hotel itself is located on a very busy and noisy street, which proved to be a main thoroughfare to other parts of Karlovy Vary. Vehicular traffic, including busses was continuous, even all through the night. The hotel grounds are secured behind an iron fence and gates which, to me anyway, indicated the questionable safety of the area. The view from the hotel is limited to the busy street. We discovered, despite being told otherwise, that the hotel is located an inconvenient 35-45 minute obstacle course walk to downtown Karlovy Vary. (I am not overexaggerating. We are fast walkers and timed the route.)

The hotel room was very plain and with the exception of a small coffee table contained no useable flat surface or counter top and absolutely none in the basic bathroom. The bathroom had a separate toilet room, but the acoustics amplified its user. (Make sure you are very comfortable with your traveling companion. I’m not kidding.) Because the room did not have any air conditioning it was necessary to sleep with the windows open and we were subsequently disturbed all night by roadway traffic.

The hotel does not have an elevator so we had to carry and pull our suitcases up 2 flights of stairs to the room. The hotel did include a decent breakfast buffet, but was out of coffee when we arrived and no staff attended the dining room. It does have a good WiFi connection and enough parking in front of the hotel, plus a small patio area outside the entrance to the lobby.

Great and friendly staff who allowed us to check in earlier in the day than is the usual. The room we had was spacious, comfortable bed, large bathroom, TV. Safe parking area right in front of the hotel. Easy to get to the city centre by bus or car. The hotel offers great variety of food breakfast. Definitely worth the money.

Not the fanciest, but it suited our needs. Room 113 on 1st floor: large and comfortable. Just that the shower drain was slow to drain. Easy internet. Safe parking. It is easy to get around this town with a car. Also Bus 6 stops right at the hotel. We found fabulous food at the Embassy Pub. Great staff and food. Much better than Pupp.
Massages at the Thermal Hotel Bazen were good. the therapists were friendly and qualified.
Breakfast only and it was OK, not fabulous.