5 single rooms booked & confirmed in Salvator on January 13, 2011 (three months in advance!), for a stay from April 14 - 17, 2011. 24 hours before check-in, Mrs. Martina Nardova, a hotel Manager sends an e-mail, explaining that hotel had an accident, a roof top jacuzzi leaked and rooms supposingly flooded, therefore no longer available. She suggests an alternarive, hotel St. Marttel, claiming it is a 4 star hotel, ran by her friends. It turns out, the substitute hotel offered is a sanatorium, with beds on wheels, pacients on wheel chairs, etc. After facing Mrs. Nardova in Salvator hotel reception, demanding a room of equal quality as booked originally, she finally admits, she lied - there is no flood, she just heavily overbooked the hotel. She refuses to show flooded rooms, of course. As the trick with a sanatorium substitute didn't go well, she starts to offer additional lower quality alternatives. none of them to our satisfaction. After being pressed harder by fed up & refused guests and by the travel agent, she finally gives up and releases rooms in Salvator hotel, but just for two nights, April 14-16. Third night originally booked, had to be found elsewhere. Important to know, guests booked via TUI were not overbooked. A nice hotel could be a great place to stay in Karlovy Vary, if it wasn't for the wicked management.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.