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“A sign of greediness a day, keeps the tourists away” 1 of 5 stars
Review of Hotel Vitkova Hora

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Hotel Vitkova Hora
3.0 of 5 Hotel   |   Olsova Vrata 59, Karlovy Vary 36001, Czech Republic   |  
Hotel amenities
Ranked #66 of 89 hotels in Karlovy Vary
NL
1 review
2 helpful votes 2 helpful votes
“A sign of greediness a day, keeps the tourists away”
1 of 5 stars Reviewed March 27, 2008

Although we live in the Netherlands, we agreed on spending the 2008 Easter in a Czech Spa Resort called Karlovy Vary (Karlsbad, in German). On the 20.March around lunch time we left home hoping to make the 850km to our destination in about 10 hours. We had previously called the hotel to confirm our late arrival and also highlighted this "detail" when we made the reservation. Weather got worse and worse and so that when we left the A3 (Autobahn3) we realized we were right in the middle of a snow storm. This caused a 2 hour delay and waiting in traffic jam and reached the hotel exhausted at 2.30am. Knocking at the entrance door nobody opened. We insisted another 15 minutes, while the snow and the chilly wind was blowing madly. We saw a light inside of a nearby cabin and woke up the person sleeping. He happened to be one of the hotel employees and opened the hotel for us. We waited another 15 min till the "hotel owner" gave us the keys of a reserved room. Next day, we were served breakfast and planned to visit the resort a bit. Weather was not on our side at all so by the end of the day, we agreed to have a hot tea and some blueberry palacincky (pancakes) in our hotel. When we asked for the bill, the male waiter apologized for not having a paper receipt and verbally told us the amount we had to pay. Once back in our rooms, we realized we had been charged 120 CZ Krones more than we should have been;-((((((((. In the next 3 days it snowed madly so that the snow layer reached 30-40 cm. We decided to shorten our trip to one day, having in mind our summer tires and the long way ahead. We let the owners ( husband and wife) know about our decision 24 hours beforehand and they seemed to understand our situation but by checkout, the lady-owner told us we would be charged the whole amount. This added the "final touch" to our whole trip.....a bitter taste, unfortunately. Seeing the greediness in the owners' eyes, made me ponder on the loss of goodwill in everyday human interactions. I hope whoever reads my review will consider twice before heading for VitkovaHora.

  • Liked — The location
  • Disliked — unfriendly hotel employees
  • Stayed March 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Additional Information about Hotel Vitkova Hora

Address: Olsova Vrata 59, Karlovy Vary 36001, Czech Republic
Location: Czech Republic > Bohemia > Karlovy Vary Region > Karlovy Vary
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #66 of 89 hotels in Karlovy Vary
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Vitkova Hora 3*
Official Description (provided by the hotel):
Not very far from the centre of the town, at the very edge of the natural reserve of the Slavkovski Forest, a very pleasant hotel has been newly reopened which will be warmly remembered by many of you. The place you deserve - Hotel & excursion restaurant Vitkova Hora. The cozy hotel can sleep 24 people in luxurious rooms with the possibility of extra beds for very advantageous prices. ... more   less 
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