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“Average hotel with most guests being over 65 years of age” 3 of 5 stars
Review of Spa Resort Sanssouci

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Spa Resort Sanssouci
4.0 of 5 Spa   |   U Imperialu 198/11, Karlovy Vary 36001, Czech Republic   |  
Hotel amenities
Ranked #11 of 88 hotels in Karlovy Vary
Bristol, United Kingdom
Top Contributor
122 reviews 122 reviews
40 hotel reviews
Reviews in 51 cities Reviews in 51 cities
76 helpful votes 76 helpful votes
“Average hotel with most guests being over 65 years of age”
3 of 5 stars Reviewed January 1, 2013 via mobile

We stayed in the blue hotel area (there is another building called the green area too) one night. Check in was very friendly although some of the receptionists only speak German which was not a problem for me but might be tricky I you don't speak it or Czech.

Despite asking for a Queen or King bed we got 2 singles pushed together which subsequently meant that one of us disappeared in the crack!

Decided to go to the spa, note that you have to walk in your bathrobe through the main reception area/foyer to find the maze of tunnels that lead under the road to the spa area. It's quite a way and some of the elderly found it difficult to find.

There is a mixed sauna and one only for women, a few nude people too. The steam room is tiny only enough space for 4 slim people and note that some enter nude here too. I wasn't keen on this as you don't have any possibility to clean the seat. They do issue you with sheets but these would get wringing wet in the steam room. You can add other treatments at additional charges. The water fountain and Jacuzzi only work sporadically but the pool is a good size and the ice pool refreshing after the heat of the sauna or steam room. We enjoyed the spa even though it could have been slightly better arranged and cleaner.

My biggest disappointment was the breakfast. We arrived at 9.40 and only 6 tables were occupied from the ca 70 tables there. The lady wanted to seat us squeezed in on someone else's table despite the empty restaurant and only after she saw my shocked reaction did she misgivingly agree to let us eat at another table. The eggs had clearly been there morning, bullets for boiled eggs, dried out fried ones. The coffee was not very nice and the orange "juice" was watery squash. I actually wished I hadn't bothered! By 10.04 everything was gone!

We paid 140 Euro for this hotel which was far too much. There is also no food available not even room service after 22.30.

The general population is about 65-75 so unless this is your age group I wouldn't bother coming here. The Imperial hotel looked impressive so I'd try that if I was to come back. The town looks nice but similarly to Brugge there's not much happening here or so it seems.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan K, Manager at Spa Resort Sanssouci, responded to this review, January 17, 2013
First, let us thank you for choosing our facility and sharing your opinion with us. Your comments will help us to improve the quality of our services.
We regret to hear about your communication problems. Our staff is currently taking language courses and can communicate not only in German but also in English and Russian.
Our beds are available either with a large mattress or with two separate mattresses. Unfortunately, we do not know your reservation details and thus we cannot find out why you were not provided with a king bed as per your previous request.
You are right when you say that the Spa Resort Sanssouci complex is vast. However, this is why all of its three buildings were interconnected with underground tunnels where guests can move in dressing gown; i.e. they do not leave the comfort of the building interior and do not need to change into other clothes. On all walls detailed building plans are displayed, or our staff can be consulted if need be.
The division of sauna procedures into women-only and man-and-women saunas was adopted in response to requirements made by a majority of clients. The women-only sauna is smaller and takes about 6 women while the men-and-women sauna is for up 8 – 10 people. The alternating of water attractions is set to please all guests.
Breakfast is served until 10:00 a.m. We regret to learn – and we apologize for that – that you were not served the complete assortment of breakfast. However, most of our guests as well as regular management checks do not report such problems.
Our room service is available until 10:00 p.m. After that time guests are welcome to the use the services of cafés that offer, among others, desserts.
Thanks to its spa program our hotel caters to a middle-age and senior clientele. Yet we regularly welcome sports teams, managers, weddings and many other groups of guests. Therefore, I cannot agree with the statement that our hotel is suitable for the 65 -75 years category! On the contrary. The wide range of our wellness packages is sought after mainly by young people who wish to relax. Similarly, our golf package is appreciated by those who seek active leisure time.
All information on all kinds of social, sports or cultural events in the city of Karlovy Vary and its surroundings are readily available at Concierge in both buildings; i.e. in the Blue House as well as in the Green House. We arrange not only cultural programs but also varied sports activities, trips, excursions, etc.
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101 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Prague, Hlavni Mesto Praha, Czech Republic
Top Contributor
87 reviews 87 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed July 7, 2012

A pleasant hotel with great views (our room was on the 6th floor) of the wooded hills and palace-like hotels nearby. The elegant rooms are just big enough but the bathrooms are quite small. Although a bit out of town, there is a free hotel shuttle to the hot springs area in town a few times a day (timetable in the room), there is also a bus No2 (every 20 mins or so, a timetable also in the room) which stops near the hotel. However, we used taxis which are quite reasonably priced (150-200 Kc; approx £5-7 a trip). I enjoyed the breakfast as besides the usual egg, sausage, ham, cheese stuff there was excellent porridge and semolina pudding, and mini pancakes on offer, as well as a good selection of tasty bread rolls, fresh fruit, nice cakes. We were too busy doing things in town (the annual international film festival was on during our stay), so no time to use the wellness facilities. Next time, perhaps...

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Spa Resort Sanssouci, responded to this review, July 11, 2012
We appreciate your positive statement. We are happy you enjoyed your stay with us. You are right. Being situated not far from the center yet in a quite neighborhood, our facility is an ideal place for rest and relaxation. We hope you will come back soon.
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 10, 2012

Good place to get your treatments. The bus stop is just next to the hotel.We had a nice view out of the room. We are coming back in Augustus this year.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
koutny, Manager at Spa Resort Sanssouci, responded to this review, June 19, 2012
Thank you for your opinion. We are glad you liked your stay in our Resort.
We are looking forward to your next visit in August.
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London
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 19, 2012

A very clean hotel with excellent choice of spa treatment. It also has a decent size swimming pool, basic gym and free (evening only) use of dry and wet saunas.
Staying in this spa resort hotel will make wonders if you need not only some medical treatment but also a good relaxation and de-stressing..
Though situated away from the town centre this hotel benefits greatly from its being in the wood/ park area. Good for walking and hill climbing if you feel like doing that.
However I would think twice to stay there or chose another hotel in the area if you are concerned about staff limited knowledge of English. The majority of guests there are Russian and German tourists.
The town of Karlovy Vary is very pretty!

Room Tip: I would rather stay in the Blue House
See more room tips
  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
koutny, Manager at Spa Resort Sanssouci, responded to this review, September 11, 2012
We are sorry for delayed answer.
Thank you for your opinion. We are glad you liked your stay in our Resort. You are right, the Spa Resort Sanssouci is not situated directly in the city center but in a quiet neighborhood, which makes it an ideal destination for rest and relaxation. There is a free shuttle bus for spa guests going to spa colonnades.
We are looking forward to your next visit.
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Naperville, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 31, 2012

All the promises from their website were delivered and the service was excellent. The staff is very friendly and helpful. Food was tasty with good variety. The hotel was spotless clean all around.
Love the underground parking-garage, didn’t have to dig the car out of snow in the morning.
Will come back soon for the next visit when I am in the area.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
koutny, Manager at Spa Resort Sanssouci, responded to this review, March 2, 2012
We thank you for choosing our facility and for your favorable evaluation. We are truly delighted to hear that you would like to come back. We look forward to your next visit.
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Amsterdam, The Netherlands
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 15, 2011

It was nice place to restore your health with full board. The staff was perfect, room was clean and big enough with nice view. The meal was unbelievable , huge choice and delicious.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
koutny, Manager at Spa Resort Sanssouci, responded to this review, March 2, 2012
We owe you many thanks for your visit and favorable evaluation. This is the best reward we can get for our efforts.
We believe we will have an opportunity to welcome you to the Spa Resorts Sanssouci again.
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1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 15, 2011 via mobile

Das dritte Mal habe wir nun mit meinem Mann das Sanssouci zum zweiwoechigen Kuraufenthalt besucht. Wir kommen gerne wieder wegen dem guten Preis-Leistungs-Verhaeltnis: ruhig sonnige Lage in schoener Natur, sehr angenehmes und freundliches Personal, gutes und reichhaltiges Essen, gemuetliche Zimmer mit Balkon und schoener Aussicht, alles sauber und gepflegt. Vor allem sehr gute Kuranwendungen von erfahrenen Aerzten und Therapeuten. Viele deutsche Gaeste, nettes Publikum. Schoene Atmosphaere bei Tanzabenden mit Musikkapelle.

  • Stayed June 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
koutny, Manager at Spa Resort Sanssouci, responded to this review, October 19, 2011
Google Translation
Vielen Dank für Ihren Aufenthalt im Spa Resort Sanssouci und die sehr nette Bewertung unserer Leistungen. Es freut uns sehr, dass Sie sich bei uns so gut fühlen, die Kurbehandlung ihre positive Wirkung hat, und Sie zu uns aus diesem Grund zurückkehren. Wir freuen uns auf Ihren nächsten Aufenthalt.
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Additional Information about Spa Resort Sanssouci

Also Known As:
Spa Resort Sanssouci Hotel
Spa Resort Sanssouci Hotel Karlovy Vary
Address: U Imperialu 198/11, Karlovy Vary 36001, Czech Republic
Location: Czech Republic > Bohemia > Karlovy Vary Region > Karlovy Vary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Karlovy Vary
#8 Luxury Hotel in Karlovy Vary
#12 Romantic Hotel in Karlovy Vary
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Spa Resort Sanssouci 4*
Official Description (provided by the hotel):
Spa Resort Sanssouci is a new spa complex. It has been created on the quiet side of the spa zone of Karlovy Vary (Carlsbad) by merging three important spa facilities: The Švýcarský dvůr (Swiss court) Hotel, the Sanssouci Hotel, and the Mercedes Villa. After a comprehensive reconstruction, which included the construction of an underground connecting corridor, it offers its guests maximum comfort "under one roof." ... more   less 
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